Back

Ken Garff Ford Greeley

Greeley, CO

2.1
561 Reviews

4901 W 29th St

Greeley, CO

80634

Directions

By Type

Showing 561 reviews

January 01, 2020

Kelly Silks, our salesman, was excellent to work with. He got us the truck we wanted at the price we wanted. The people at the dealership were all very nice. The paperwork process went quickly. We would reco More

by Wyohall
Recommend Dealer
Yes
Employees Worked With
Kelly Silks, Steven Economakos
January 01, 2020

We took our Ford F250 for service and repair. We were given a diagnosis of 6 complete injectors failing at 1 time. We paid to fix and 3 days later the truck died and wouldn't start. We towed back to serv More

by StarkB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager Peter, Nathan Rodriguez, Jeff Johnson, Kylah Browning
Jan 07, 2020 -

Ken Garff Ford Greeley responded

Mr Stark we apologize for not meeting expectations on your last visit to our Service Department. We strive each day to provide the best Customer Service experience for all Spradley Barr Greeley customers. Older vehicles with high mileage present the greatest challenge to our technicians. Rest assured these technicians do their best to fix it right the first time. This saves both our customers and our technicians time and money. Please reach out to our Service Director Jeff Johnson with any further concerns, we look forward to being of assistance in the future. Best Regards, Mike Ervin-GM

Jan 07, 2020 -

StarkB responded

We were given a diagnoses from those technicians that would have cost us thousands of dollars, had we not taken it to another ford dealer and found out through a real diagnosis what was truly wrong. I believe thats the same type of diagnosis they gave us when they told us 6 injectors went out at 1 time. I do not believe they do any real diagnosing at this location. The mechanic at the ford dealership i have it at has 20 years experience and can actually explain what they have done or going to do. Spradley Barr just takes your money and cant explain how they came to a diagnosis. They took my $3200 for the injectors let my husband drive off. 3 starts later his truck dies. They tell him its a part that we asked to have looked at during the last fix. Did they look at it? They said No they didnt need to because it was the injectors. They actually told him that since he left the lot with the truck running it wasnt there problem. I could go on about how bad of service we received but, im sure everyone gets my point.

December 25, 2019

Quick Lane Efficient and professional. Though they are busy in their service department, yet always take the time needed to get it right. As always completely More

by hatii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wieneke, Travis Howton, Jeff Johnson
December 20, 2019

Had a great experience Buying my truck with Spradley Barr. The paperwork was painless for they do a great job with footwork and writing it up and presenting all the options for you. I felt like all I More

by MontanaMike
Recommend Dealer
Yes
Employees Worked With
Kelly Silks, Matthew Koponen
December 18, 2019

VERY CUSTOMER ORIENTED PUNCTUAL, FRIENDLY SERVICE. MATHEW EXPERTLY GUIDED ME THRU THE SERVICE AREA, AND MADE SURE I WAS COMFORTABLE WHILE WAITING. WAIT TIME WAS SHORTER THA More

by garykolpin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MATHEW DENNIS
December 18, 2019

Excellent service. Always, efficient and professional. They are extremely busy in their service department, yet always accommodating to our schedule. Customer service i More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Howton
December 15, 2019

Troy did an excellent job making sure we got the exact vehicle that fit our needs for a great price. He even took the time to walk us through all the vehicle features and get the Ford Pass setup. I will d More

by Jon G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Showalter
December 14, 2019

By far the best dealership to buy at, perfect customer service and honesty, great deals too this is the best place to buy at. Definitely recommend and will buy again More

by ryan elsen
Recommend Dealer
Yes
Employees Worked With
Sirena Barker, Ryan Hildreth, Shawn Elsen, Leslie Flores
December 09, 2019

We are here visiting the Grandchild and called and talked with a super nice guy (Chuck Shelley).Truck is new and needed wiper blades already .Made appointment and pulled in greated by Chuck Shelley.He took c More

by sbowles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Shelley
December 04, 2019

2013 Explorer upgraded to a 2020 Rob and Steven were great to work with. Straight forward and easy deal with no hassle or pressure. Great dealership to work with in Greeley. More

by rsmitche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Navarette ,Steven Thomason
...
9
...