Ken Garff Ford American Fork

Steve and Ken were great to work with. We came in first and met Ken who was one of the most fun and friendly people we had the opportunity to meet and made us feel completely comfortable. After when we wer and met Ken who was one of the most fun and friendly people we had the opportunity to meet and made us feel completely comfortable. After when we were ready to buy the car Steve was there to help us every step of the way and made it a seamless and quick transaction. I never felt pressured to buy a car and I didn't lose any limbs trying to get out of the dealership without purchasing right away. There is nothing worse then someone trying to guilt or rush you into a sale. Both employees took their time, they didn't bug us with incessant calls after we left which is one of the main reasons we were so drawn to your staff. Both employees took their time to explain to us all of our options, they were very knowledgeable and Steve worked very hard to get us exactly what we wanted. Within a couple of days the dealer trade was complete and our car was ready for us to take home. I'd recommend either of these salesmen and the dealership to my friends and family. Had a great experience overall. More

We purchased a used 2011 Ford Flex via the internet and were treated with respect. The purchase was subject to our ok and test drive. We drove from Eloy AZ. to get car and called a day before we arrived were treated with respect. The purchase was subject to our ok and test drive. We drove from Eloy AZ. to get car and called a day before we arrived so the car would be clean and ready for a test drive, When we arrived we were greeted by Nate and they looked at trade and ok'd it. The flex was still being prepped (should have been done when we arrived)and as it was completed we had them redo as the detail was not up to our standards. They complied and car was better but not detailed (scratches should have been buffed out)as it should have been. Upon our return we spent another $170.00 to have unit detailed and it came out great.We have finally receieved the title after almost four weeks. The deal we made as far as dolars was fair and we do love the unit. Garff Ford needs to train the get ready shop better. Our sales person Nate was very knowledgeable and helpful. But there has been no after sale follow-up which suprises us. Craig Porter Eloy,Az More

We’ve been to the dealership many times before for several years. With their friendly and quick auto repair service and recently window-shopping. We where close, but did not found the right fit for ou several years. With their friendly and quick auto repair service and recently window-shopping. We where close, but did not found the right fit for our needs in the family until September 2011. Taking the family car to get a repair and spent the waiting time looking around the dealership when we found a perfect fit. Al, the salesperson, aided us in the perchance and my father has never been so relaxed in buying a car. With no worry or regret lingering in the mind we happily took it home as part of the family. It now keeps our Ford Truck company and we adore it. Thank you Ken Garff! And Thank you Al & Shelton! More

The staff was very friendly. I was looking for a specific vehicle, and I found seven of them in the valley that had a color and other characteristics I was looking for. The one at Ken Garff in AF, specific vehicle, and I found seven of them in the valley that had a color and other characteristics I was looking for. The one at Ken Garff in AF, though, had the least mileage and the best price. There was a four-day delay getting it on the lot, though, as it had been sent off to auction and it was apparently difficult to get it back. I had to go without a vehicle during the last two days since my old one finally broke down and was in the shop. I went ahead and got it fixed on day four not knowing what had happened to the one I wanted to buy, thinking that perhaps it had been sold at the auction. I was excited to get the call that the car had not been sold and was ready for a test drive. That was a great experience, and I knew that it was the car I wanted. After three hours at the dealership, however, I still couldn't get in to see the finance guy. The salesman, Steve Eastman, was very friendly and talked with me almost the whole time even though it was his day off. I very much appreciated that. Kudos to him! In the end, they gave me the car as a loner until the next day when I came back to sign the papers. I was in and out in no time. Great car. Great sales people. Thank you! More

Had a great experience with this dealership. The car I wanted is hard to find, and they had one. I live in California and they still made the experience easy and pleasant. I flew out to Utah (they offer wanted is hard to find, and they had one. I live in California and they still made the experience easy and pleasant. I flew out to Utah (they offered to ship the car, but I wanted to drive it) and Paula picked me up at the airport and stayed late to take care of me. Wade the finance guy also took great care of me, looking around to get me the best rate he could and also staying late. They also called to check in on me the next day knowing that I had such a long drive back. More

Thank you so much for taking care of me! I'm glad I found someone who is honest and knows what they are doing. Thanks again. found someone who is honest and knows what they are doing. Thanks again. More

Thanks Jim for making my car buying experience so awesome! I didn't feel pressured in any way to buy a vehicle,like you get at some dealerships. Jim was great to work with, he wasn't pushy in anyway, awesome! I didn't feel pressured in any way to buy a vehicle,like you get at some dealerships. Jim was great to work with, he wasn't pushy in anyway, he was helpful and I feel that I got all of my questions answered. I will definately do business with Ken Garff Ford again, and I will share my positive experience that I had with Ken Garff Ford with all of my family and friends! More

I highly recommend this dealership. I applied for financing over the internet, and received a phone call the same day, informing me I was approved! I then drove down the next day & drove back to my financing over the internet, and received a phone call the same day, informing me I was approved! I then drove down the next day & drove back to my home in a new vehicle. Both Paula & Shelton were a pleasure to work with. They answered all of my questions, and never pressured me into any sort of "deal," or any "extras" for my vehicle. They were very patient, and kind. The entire transaction ran very smooth, and only took a couple of hours to complete. Thank you for a job well done. More

Jim & Justin were great. They worked with you very to find what we wanted. They did not put any pressure on us to buy something we did't want. Very friendly and accomidating. Thanks Fellas, we will to find what we wanted. They did not put any pressure on us to buy something we did't want. Very friendly and accomidating. Thanks Fellas, we will see you around. More

Exceptional circumstances and they delivered exceptional service - "straight 5's" are not exaggerated. I purchased a used F150, but a day later and after a trip from AF to Salt Lake, I heard a "roar" in th service - "straight 5's" are not exaggerated. I purchased a used F150, but a day later and after a trip from AF to Salt Lake, I heard a "roar" in the muffler. Took it in to Ken Garff - they heard it also, but noted that the previous owner had put on an expensive "performance" muffler that creates that loud roar at certain speeds. However, without question or debate,they agreed to replaced the muffler - no charge and give me a loaner car (no charge) until the new muffler was replaced after the weekend. Well, during the weekend, I developed some medical problems that put me in the hospital for a week. We called in to talk to Paula and/or Jim to let them know what was happening. The truck muffler was done but I couldn't get there to test it out. They were very sympathetic and kind and told us to keep the loaner car until I got out of the hospital. A week later I was able to be discharged and go by and exchange the loaner car for the truck (no charge). Maybe not a big deal to some, but for me and my medical circumstances, it was a very big deal. This is the second vehicle purchased from Ken Garff, and it won't be the last. Thanks to the company, to Paula and to Jim for a job well done and the extraordinary extended kindnesses to me and my family. Larry & Cheryl C. More