Ken Garff Ford American Fork

I really like using their service department. They’ve been great to work with and always keep me updated on everything that is happening. I also enjoy the tracker that shows you what’s happening They’ve been great to work with and always keep me updated on everything that is happening. I also enjoy the tracker that shows you what’s happening and price breakdown. The face to face service is always friendly as well! More

I would give Max a 5 star rating. He is very responsive and defended the service technicians diagnosis. I would give your service department a 1 Star because they made a recommendati He is very responsive and defended the service technicians diagnosis. I would give your service department a 1 Star because they made a recommendation for a long block replacement which is over $13,000 off of slim evidence. Technician saw a P0365 code and sludge on the dipstick and low oil and made the recommendation. I’ve spoken with other repair shops and searched the Internet and all said that was a premature decision and additional diagnosis should’ve been done before that recommendation was made. I asked for additional diagnostics to be done the day Ford diagnosed it, and was told Ford would have to “…take the engine apart” to do more diagnostics. The vehicle has since been fixed and has been running great with a $400 diagnosis and repair. Even if the code comes back at least this option buys me more time with an inexpensive repair, which should’ve been given by Ford as an option. If the technician followed Ford‘s protocol exactly and Ford’s protocol immediately defaults to full replacement without proper diagnostics then I will not be bringing my vehicle back to Ford in the future and will recommend that friends don’t either. I’ve driven Fords since the 1960s. More

The vehicle was kept overnight for a simple reprogramming of the PCM module per the recall instructions. I asked to have the dashboard USB port inspected since it is dead and was disconnected during the prev of the PCM module per the recall instructions. I asked to have the dashboard USB port inspected since it is dead and was disconnected during the previous repair at this Ford dealership. And was told the cost would be over $500 to replace the USB module which I understand is what the dealer does when they prefer not to do the work. They just quote an extremely high price to discourage the repair. Also, when I picked up the vehicle, the USB module was hanging out of the dashboard and IAnd was told the cost would be over $500 to replace the USB module which I understand is what the dealer does when they prefer not to do the work. They just quote a extremely high price to discourage the repair. Also, when I picked up the vehicle, the USB module was hanging out of the dashboard, and I had to reinstall it so overall poor service poor diagnostic poor support for repair and took longer than expected. This is the reason for the low rating. More

Garff has always been professional and helpful for all our vehicle needs. We ordered a custom F350 pickup this spring, and took delivery this last week. Everything went smoothly, and I recommend them over our vehicle needs. We ordered a custom F350 pickup this spring, and took delivery this last week. Everything went smoothly, and I recommend them over the other dealerships in Utah for fair pricing and professionalism. Others seem to have less knowledgeable people doing sales, and can rarely answer even simple questions in some cases. More

Excellent service from Savannah and Lindsay just as always from the two of them. They are awesome . always from the two of them. They are awesome . More

Becca Brown was great to work with, on a A/C issue I was having with my F150. having with my F150. More

Great experience, super relaxing and non threatening. Great experience! Thank you guys I really appreciate it Great experience! Thank you guys I really appreciate it More

Jarred is a great adviser and makes it so I keep coming back. Ken Garff does a great job back. Ken Garff does a great job More