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Ken Garff Ford American Fork
American Fork, UT
569 Reviews
We are Ken Garff Ford American Fork. You might expect a car company’s top priority to be cars, but not at Ken Garff Ford American Fork. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 569 reviews
July 21, 2022
Ken Garff Ford in American Fork is the best! !! The Service Department is very helpful and they all go to the extra mile to keep you informed on your vehicle status. Jarred is one of the best Ser !! The Service Department is very helpful and they all go to the extra mile to keep you informed on your vehicle status. Jarred is one of the best Service Writers I have ever worked with! Everyone in this dealership is so friendly and awesome. Karen was there to charge my dead cell phone! She is always so cheerful! This is the best dealership ever! I love to go in to see all my new friends!!! They all go above and beyond! Debbie is awesome in finance!!! I love to go visit her! Seriously Everyone is there to help! Caden is our awesome salesman!!! I could list everyone in the dealership!!! They are all the very best!!!♥️ More
by Linda B
Employees Worked With
Bill Shields, Jarred Robison
July 14, 2022
Worked with Spencer Shelton. Very professional and pleasant to work with worked me in to get my oil changed. Have a trip coming soon Very professional and pleasant to work with worked me in to get my oil changed. Have a trip coming soon More
by pointman1970
Employees Worked With
Spencer, Shelton
July 12, 2022
Explains everything in detail and keeps you informed on the service of your vehicle as they work on it. Very efficient and completes the work perfectly. the service of your vehicle as they work on it. Very efficient and completes the work perfectly. More
by R.D.
Employees Worked With
Spencer
June 30, 2022
This place SUCKS! !! John Goodman was so rude to me!!! They had my vehicle 3 days, didn't call me and still didn't get fixed. I called to talk to management and they !! John Goodman was so rude to me!!! They had my vehicle 3 days, didn't call me and still didn't get fixed. I called to talk to management and they never called me back!!! I will never go here again!!! Terrible customer service!!! Dissatisfied customer!!! More
by ginajolley
Employees Worked With
John Goodman zero stars
June 20, 2022
Had an appointment. When I arrived the service bay was full of cars and it was hard to tell where to go. As I finally found my way in the women I would suppose was some When I arrived the service bay was full of cars and it was hard to tell where to go. As I finally found my way in the women I would suppose was some kind of greeter had head down and never spoke to me. All service writers had there heads down and no one acknowledged the people who had formed a line where even there. I wait almost 15 minutes before a service write helped me. The dealership was disorganized, confusing, and not very client friendly. Had to go back twice to pick up my car. First time no one could find the keys or an invoice. Overall this was not a good experience. More
by Denniswynn54
Employees Worked With
Curtis Gunby
