Ken Garff Culver City Toyota

Bought new car The Manager Jose is amazingly nice and helpful when. It comes down to the number figures my adivsor Francisco was so friendly knowledable and extremel The Manager Jose is amazingly nice and helpful when. It comes down to the number figures my adivsor Francisco was so friendly knowledable and extremely resourceful they both helped me drive away with a brand new car on the weekend! Praise God! I recommend Jose and Francisco exceptional customer service and helpful! Thank you very much! More

2016 Toyota Corolla LE Plus Quick the point, efficient, and good service. Salesperson connected us to the Manager right away to make a deal. Deal was offered and beat other rate Quick the point, efficient, and good service. Salesperson connected us to the Manager right away to make a deal. Deal was offered and beat other rate in Toyota DTLA which was a plus. My sister purchased a car from this dealer, parents have also and now me. Recent graduate discounts are also offered (not too much of a difference but something). Needless to say, it's interesting to read negative comments, but for me it was a solid experience, perhaps luck or people I encountered. Thanks Djamil! More

Car buying experience. Very cool & professional. Transparent. And efficient. The sales manager Brandyn Toney is brilliant. I had a wonderful experience in buying my Avalon h Very cool & professional. Transparent. And efficient. The sales manager Brandyn Toney is brilliant. I had a wonderful experience in buying my Avalon hybrid. Thanks guys. More

Definition of Unprofessional I sincerely hope that if you're reading this review, you are doing so before wasting your time with this dealer personally. I initiated contact with C I sincerely hope that if you're reading this review, you are doing so before wasting your time with this dealer personally. I initiated contact with Culver City Toyota online and after exchanging several emails with their "Internet Concierge", Carla Cruz, I was quoted an internet price that I deemed fair. After rearranging my entire Saturday to make it down there I drive on to the lot where a salesperson stops me and asks me to valet my car, even though there were clearly open spaces in the customer parking area . I told the salesperson that I would look for street parking at which point he "suddenly" saw the open spaces. After parking my car, I asked for Carla Cruz, which she asked that I do upon arriving. Carla does not so much as make an attempt to greet me and sends a salesperson named Ish, with whom I had never communicated with. Again, I had exchanged several emails with Carla. While I don't believe it takes a whole lot of effort to walk over to someone and simply greet them and shake their hand, I gave her the benefit of the doubt and got up to shake Ish's hand. Now I could see that the vehicle I was interested in was blocked in (at least two cars would have to be moved). To my extreme disappointment, Ish pretty much tells me that before he bothers moving around cars that I should know that I was under quoted a price by Carla and that the quote is actually $2500 above what had been shared with me. I looked outside at the vehicle and then at Ish and then back at the vehicle - all the time wanting to laugh that a business could operate in such a way (it was one of those times when you wonder if you're the crazy one). Anyhow, I thanked Ish for letting me know and wished him a good day at which point he says, "oh that doesn't work for you?" "OH THAT DOESN"T WORK FOR YOU?!" - this was actually asked. I calmly answered, "No, I felt that the quoted price was fair, I just wish I didn't have to waste my time." Again, I had to move around my entire Saturday - I have two kids and anyone with even one knows how many moving parts exist when attempting to do anything. So I shake Ish's hand and walk away still wondering what the heck just happened. If you think this is where my negative experience with Culver City Toyota ends, I'm going to have to disappoint you. A couple of hours later, I receive an email from a Romonia Wright, who claims to be Carla and Ish's manager (oh, when you're dealing with a shady dealer, everyone is everyone else's manager). In the email she apologized for what happened and said she spoke with her "General Manager" (more on this in a bit) who said he would honor Carla's quote if I could come back that same day. I replied by sharing the details of my visit and that I would be open to returning, but it wouldn't happen that same day. 48 hrs passed and no reply from Romonia. I reply with another email informing her that I was eagerly awaiting a response. Still nothing. So now I figure I would contact the "General Manager". An easy task for nearly every single other dealer in the world! There is no listing of a "General Manager" for Culver City Toyota. Internet results yielded conflicting results with not contact info whatsoever. I finally call and the receptionist seems almost put out by the odd inquiry into the General Manager's name and contact info. Finally I get the name Shams Salahieh and his email that turned out to be incorrect. Who know's if this is really the GM or if Romonia's email actually came from Romonia - who knows if there is actually a Romonia. Who knows! One thing is absolutely, undeniably true -- this is how they do business at Culver City Toyota. Heed this warning - steer clear of this place. More

Scam, misleading customer service, slow. Went on July 16th, 2016 for a 30k oil change. Scheduled my appointment online on Culver City Toyota website, for 11:45am. It doesn't say anywhere yo Went on July 16th, 2016 for a 30k oil change. Scheduled my appointment online on Culver City Toyota website, for 11:45am. It doesn't say anywhere your waiting time. Arrived at 11:43am. So... Issue #1: The guy told me that it will take 2-3 hours. And he will call me when is ready. 3 hours later I walk there and he said they haven't even started working on the car yet... and he claimed that he told me it will take 3-4 hours, not 2-3. Well sorry dude, I have a pretty xxxx good memory. I had told him "do what you can to make it 2 hours", otherwise what the heck, 3 hours. So why exactly did I make an appointment for 11:45am?? For what reason? What do they expect someone to do for 4 hours on Saturday afternoon in Culver City? Sorry, but I can't on weekdays. You need to do something about that. In the past (same place) I had to wait 2 hours, 2.5 max, that was on Saturdays. Issue #2: He sold me a "deal" for 3 oil changes and tire rotations for $105 (instead of $109 each). When I went after 4 hours (finally) to pay, the bill was $169. I asked why and he said the $105 is for regular oil, and that for synthetic oil is $169. Indeed on the giant banner that says $105, at the bottom with super tiny letters it says that for synthetic is $169. Well.... since you A*!%-guy see my info on your computer and you know what type of car I have, you probably also know what type of oil my car takes right? So you fooled me. Be honest next time (I am not coming again). Please. Overall bad experience. They used to be better up until 8-9 months ago, and they also used to wash your car. Well, not anymore! More

Non full disclosure i had to trade in a car 2014 honda crz and I wanted a toyota rav4, Enrique was able to make the deal work for $699 without disclosure. Enrique the Sal i had to trade in a car 2014 honda crz and I wanted a toyota rav4, Enrique was able to make the deal work for $699 without disclosure. Enrique the Sales Manager at Toyota in culver city said he made the deal work for $699 a month but didn't disclose how he made it work, I called in over the phone expecting a lease when I got there it became a buy and I asked for maintenance since its a buy and he said he would include maintenance, GAP insurance, and warranty for $22 a month which make 72monthsX$22=$1584. He stated he had to make the deal work but did not give me a sheet or anything showing numbers how it works and said i was having buyers remorse when confronted. I went to dealership to offer to put another $2000 down if they remove the warranty and maintenance which came out to $4000 dollars and $84 a month. Based on my income the debt to income ratio did not line up and the loan to value on the car is 164% so Toyota financial is not looking good to approve the deal. I want to keep the car but because i was not disclosed full pricing of gap, maintenance and warranty i told Enrique to take the items off and rewrite the loan with a higher down payment so the bank can approve it. He was yelling at me the whole time. His coworker Oscar said I should not yell at him even tough he was yelling at me. He stated he would not even make a deal with me and i told him that would have been better than lying to me to sign the deal. Considering my husband just totaled a Toyota and this is the 5th Toyota purchase for my family i expected an honest person to help me out and i am disappointed and stressed and worried they will come take the car if I don't take their warranty or they won't approve the deal. More

very bad I just came from there .they give me an appointment to see a car I went ther on time they told me that car in the body shop. I drive all the way from I just came from there .they give me an appointment to see a car I went ther on time they told me that car in the body shop. I drive all the way from San Fernando Valley to culver city they are not responsible or respectful More

The TWINS rock! Carla Cruz and the TWINS were amazing from the moment I picked up the phone and spoke to them at Culver City Toyota until the moment I drove off in Carla Cruz and the TWINS were amazing from the moment I picked up the phone and spoke to them at Culver City Toyota until the moment I drove off in my new Prius V! Best car purchase experience I've ever had - honestly. More

Fraudsters! Advertised a car, told me it was available, confirmed price and car details, agreed to sell it to me for advertised price, ran my credit and got me ap Advertised a car, told me it was available, confirmed price and car details, agreed to sell it to me for advertised price, ran my credit and got me approved, brought out me documents and raised the price $7,000, these guys are crooks STAY AWAY! When I called them out on it and said I was filing a fraud claim employees started calling to harass me. More

Cheated by service station I took my Highlander in for a routine oil change and tire rotation, and, having just recently finished a trip down the entire west coast, requested a I took my Highlander in for a routine oil change and tire rotation, and, having just recently finished a trip down the entire west coast, requested a diagnostic. A couple hours later I got a call informing me that there was $6700 worth of issues with my car, a figure that was almost immediately reduced to $5100 when I asked if he could make me a deal. Through a convoluted process which involved my inability to contact my parents (the registered owners of the car) and extensive insistence that these issues were critical, and would very soon result in the abrupt and unavoidable failure of my car, I regret that I allowed him to begin maintenance, while requesting that he hold off on the bigger issues until I could contact my parents. He took that as an opportunity to begin all maintenance, and, upon hearing from an mechanic friend that the described issues were almost certainly not in need of immediate intervention, apologized that nothing could be done, all the work had been started. The process involved informal invoices, claims that paperwork was too complex to produce pre-maintenance, broken promises (delayed finish, inability to clean the car), an accusation that my father had not been effectively caring for the car, taking it in for regular maintenance, and, most upsettingly, THE ISSUES ARE STILL THERE! One of the most expensive procedures was replacement of the tensioners in the timing belt, which he claimed was why my car made so much noise when stopped, but it's been nearly a week since the maintenance, and it STILL MAKES THE NOISE. This place took advantage of me. Without question. It is incomprehensible to me that it is still running, and under the banner of Toyota, no less. The worst part is, I feel like an idiot, but I really didn't know better, and they used that to their advantage. More