Ken Garff Culver City Toyota

Wonderful salesperson I recommend Toyota Culver City, We had really good salesperson and a good price, good location to go and see diferente type of cars and SUB I recommend Toyota Culver City, We had really good salesperson and a good price, good location to go and see diferente type of cars and SUB More

Professional, friendly, and great customer service. From my initial contact with Culver City Toyota dealership they were helpful, curtious, and knowledgable. I have visited a number of dealerships in th From my initial contact with Culver City Toyota dealership they were helpful, curtious, and knowledgable. I have visited a number of dealerships in the past few months and Culver City Toyota was the best. Professional, honest, and top notch. More

Happy customer This dealership made the car leasing process a positive experience for me even though I was feeling anxious about leasing to own, instead of buying. This dealership made the car leasing process a positive experience for me even though I was feeling anxious about leasing to own, instead of buying. They helped put my worries to rest. More

Dishonest and No Follow Through I was directed to Culver City Toyota through the Costco Auto Program (which is another story of disappointment in itself). The representative I was as I was directed to Culver City Toyota through the Costco Auto Program (which is another story of disappointment in itself). The representative I was assigned with was Dexter. We had set an appointment and upon my arrival he had no idea who I was and no recollection of the set appointment. The particular build of the vehicle I was looking for was very specific and rare, so I entered this encounter with low expectations of finding it in the first place. After searching though Dealer Daily, Dexter stated that he had found the exact vehicle I was looking for. He proceeded to take down my information and even got to the point where he RAN MY CREDIT before successfully allocating the vehicle. Upon my own investigation I had asked if the vehicle was a "demo" car and he and his manager stated that it was. That was a complete lie I later found out due to my own research. After they had ran my credit his manager came out to let me know that they were unable to locate and finalize the deal. His manger told me to wait three weeks and the car would surely show up. I naively waited with the promise from Dexter's manager that they would be on the look out for my vehicle and contact me when it is found. Two weeks had passed and I tried to contact Dexter multiple times for an update with NO RESPONSE. During my hopeless wait I found the VIN of the vehicle that they were originally trying to obtain and called the dealership. The dealership was in San Diego and they stated that it was NOT a demo car and they had just sold it two days before I had called. It turns out that Dexter, his manager and Culver City Toyota did not want to pay for the vehicle transfer for the price that he had originally quoted me, so they made up that it was a demo/used car to get me back out of the deal. The exact car that was "so hard to find" had been there all along and even after running my credit they decided that they misquoted me on the price and lied about it. With my own research I had confirmed that on the day I had visited Culver City Toyota there were TWO dealerships (San Diego and Manhattan Beach) that had the EXACT car I was looking for. Dexter and his team failed to relay this information to me because they "did not make trades with that dealership". Until this day I still have not received ANY follow up from Culver City or Dexter after multiple attempts. I have purchased the exact car that I was looking for a competitive price from another dealership. For someone who had been researching for months and waiting for the exact vehicle to appear it was a crushing experience to have it come so close only to find out that the dealership that was supposed to help me (Culver City Toyota) lied to save themselves from losing money after misquoting an offer to me. Another tangent note is that their internet sales room should probably be inspected for mold as there was clearly a significant amount of water damage on the ceiling and walls when I was there. Smelled of it as well. More

Abe was great Great dealership, would recommend to friend and family. Went in on a Saturday to browse their inventory of Tacoma’s. A sales representative (Abanob Fo Great dealership, would recommend to friend and family. Went in on a Saturday to browse their inventory of Tacoma’s. A sales representative (Abanob Fokeh) had seen me looking and help narrow them down to what was the best fit for me. Great work, good patience and service. More

Completely Satisfied From what I have experienced so far, I am a fan. I should mention first that Toyota was offering a choice of $2,000 rebate OR 0% financing for up to 7 From what I have experienced so far, I am a fan. I should mention first that Toyota was offering a choice of $2,000 rebate OR 0% financing for up to 72 months. The offer expired on October 2. This seemed like an excellent time to buy so I started searching for inventories. I most definitely wanted a stick shift. There aren't that many of them around (probably only about 3% of all iMs out there) and I was very particular about the color (black or blue). Turns out Culver City Toyota had a blue one and nobody else had anything but silver or white (either of which would have been a deal breaker in my book), so, even though there are probably at least half a dozen Toyota dealerships between where I live and Culver City, I e-mailed the dealer contact through cars.com, explained my "situation" (way upside down on my trade-in but with a small handful of cash) and we agreed that a deal was doable at a very reasonable price and I should come down and fill out a credit app. In the meantime, I did my due diligence. I checked online to see what my trade-in was realistacally worth. I figured out how much the new car should cost, cross-checked with truecar.com to make sure the price on the new one was good...it was...so by the time I arrived at the dealership, I was really only concerned with the interest rate. The dealership was great. Everyone was smiling. Several people offered a bottle of water, or coffee, or whatever I might like. I met with the internet rep, Shally Cruz, who promptly took me for a test drive. Then, she prepared a document listing all the values that we had previously discussed by e-mail (new car price, trade-in value, cash down, etc) and their offer for my trade-in was only $100 off of what I had estimated. We did a TINY bit of haggling over interest rates and that was that. Very seamless process. The finance man, Pratt Harit, was charming and friendly while still being efficient and as fast as possible. Normally, this is the part of the car-buying process I dread but Pratt made it painless. When I told him I hadn't eaten all day (it was past 2pm by this point) he practically insisted on having a sandwich provided for me. I thanked him but said no to that...but who does that in this day and age? These are the little things that people notice and that build loyalty. This is only a review of the Sales Department. I have not had any interactions with the Service Department yet. I confess that I only chose these folks because they had THE car I wanted, but they made the experience perfectly easy. I would recommend Culver City Toyota in a heartbeat and I would return just as quickly. More

First car, best buy I had a great sale rep named Victor, he did everything he can plus more for me to get the best deal possible for my first new car. Everyone there was I had a great sale rep named Victor, he did everything he can plus more for me to get the best deal possible for my first new car. Everyone there was helpful, friendly and honest. I'm recommending all my family and friends to this dealership. More

No bull easy dealing and friendly folks Was given culver city Toyota from Costco auto program. Dianna was great. Found me the last silver no one else could and she was super nice. Gave me be Was given culver city Toyota from Costco auto program. Dianna was great. Found me the last silver no one else could and she was super nice. Gave me better price on Platnum warranty than internet. Out of there in 2.5 hours on a busy Saturday. More

Smooth and fast Shaley was very helpful in getting me the car I wanted, showing me cars I was interested in. Their availability of cars in the lot was plenty to choos Shaley was very helpful in getting me the car I wanted, showing me cars I was interested in. Their availability of cars in the lot was plenty to choose from. In the financing side, Gene was very good in getting me a lower rate for the loan. Overall, it was a smooth, no stress process. More