Ken Garff Culver City Toyota

Excellent I got a great deal and it was quick and hassle free. My experience with your staff members were friendly and thoughtful with me purchasing a new car. I got a great deal and it was quick and hassle free. My experience with your staff members were friendly and thoughtful with me purchasing a new car. More

Challenges are opportunities Matt,Christian and Sebastian thanx! You guys hooked me up! I was one of those customers that lots of salesmen might have walked away from. These guys Matt,Christian and Sebastian thanx! You guys hooked me up! I was one of those customers that lots of salesmen might have walked away from. These guys made it happen and in my I got a great deal! More

Excellent Seller people. Excellent customer service and great price. I’ll recommend it , this’s is my second time coming to this dealer. They have the best people working in Excellent customer service and great price. I’ll recommend it , this’s is my second time coming to this dealer. They have the best people working in the dealer. More

Moses- sales rep- awesome Moses was awesome, best sales rep I ever met! He is the reason, I went to Culver City Toyota and bought a car. He was not-pushy, friendly, honest a Moses was awesome, best sales rep I ever met! He is the reason, I went to Culver City Toyota and bought a car. He was not-pushy, friendly, honest and checked on me in the whole process More

Certified used Prius-bought today Everything was great, only improvement would have been speed of the process these things always take so long! All in all a good experience I’d go back Everything was great, only improvement would have been speed of the process these things always take so long! All in all a good experience I’d go back next time. More

It was great The overall customer experience was great you could not find better people. The way they make you feel and how they walk you through the process. The overall customer experience was great you could not find better people. The way they make you feel and how they walk you through the process. More

Great Experience! We really appreciated Avelinos patience and time he spent with us. He was not high pressure and he was very informative about the Prius that we bought We really appreciated Avelinos patience and time he spent with us. He was not high pressure and he was very informative about the Prius that we bought. He was very helpful as well, even after purchasing, he responded immediately to all my emails. More

Buying a new car My salesperson was excellent. She was not pushy at all. I was dreading coming in to buy a car and I was very lucky to get this nice young woman that w My salesperson was excellent. She was not pushy at all. I was dreading coming in to buy a car and I was very lucky to get this nice young woman that was extremely helpful. More

They seem nice and mellow - but very shady practices Five hours without even a test drive...and then we walked. We had come the week before to drive cars, so we came in knowing what we wanted and prepare Five hours without even a test drive...and then we walked. We had come the week before to drive cars, so we came in knowing what we wanted and prepared to drive away a couple hours later with the car. We spent maybe 30 minutes looking at options and making our decision - and then it began. For starters, the numbers they showed us for financing were based on $10k over sticker - excuse me?! They kept telling us to look at the payments breakdown to see if that suited us, deaf to our repeated statements that if they were starting at $10k too high, no numbers based on that figure would suit us. We finally got them to return to the manager, and then he came back with, "Sorry, we typed in 10k instead of 5k by mistake." Excuse me again? "Well, you know this car is really popular, that's how it's done, with a premium." No, it's not - at least not with us (and BTW, you told us you had 54 of them sitting in your lots, so there is no scarcity even if it is so popular). Another bunch of persuasion, lots more walks back and forth, and then we finally agreed on a price close to sticker. They told us the car was in one of their lots just a few minutes away but why don't we go ahead and get started on the paperwork; at this point we were three hours in, so we agreed, but my husband also insisted that we wouldn't actually sign anything before seeing the car itself. Which was a VERY good thing, because when the car finally did arrive (a full hour later), it was not the car we had negotiated for, it was missing the technology package we wanted. "But we don't have the car with that package." Never mind that you told us you did, but OK (now that we're four hours in), can you get it? "Let's look - yes, here it is in Santa Barbara, we can get it for you." OK, great, now let's talk price. "Oh no, we'll just give you the same ending place, but from the new sticker." No, we agreed to pay that amount for THIS car, not the car without the package. "Well, that's what we're prepared to do." (We were actually prepared to meet them part way, but the idea that they wouldn't even reopen the conversation or feel any responsibility for the succession of "errors" was ridiculous.) ("They're just mistakes - people make mistakes." Sure they do - but no one here even checks their own work?) So then we asked for the manager - who actually came out guns a-blazing. Didn't even wait to hear what we had to say, but somehow made it our fault because, "Why did you start paperwork on a car you hadn't even seen, let alone driven?" Again, excuse me?! Continuing to cut us off virtually every sentence that came out of either my husband's or my mouth. And then, "Who knows if we can even get the car you want? But if we can, that price is final." Um, your guys have told us it's in Santa Barbara and they've already talked to the dealer about getting it here, they're only not sure it can be done today (which, also, we were fine with). "Well, we'll see" and off he goes. Then, another guy comes out. This one at least starts by asking us what seems to be the issue, but cuts us off about two sentences in with, "Well, if we don't have the car, we can't even talk about a price." Your guys have told us the car has been located and they've already talked to the dealer, and here's the printout of the car from that dealer they gave us, and by the way, they also gave us a price. "No, no one can talk to other dealers but me, and I haven't called them, and even if I did, I know that dealer won't trade with us." WHAT??!? And then, "So, you know, we get cars all the time, we'll get this one too, so you can wait for when we get the car - it might come in tomorrow, it might come in next week, it might come in next month - and I promise you, when it comes, we will let you know, and we'll make a deal for a price you'll be happy with." And he literally walked away without even shaking our hands. So we went to track down the paperwork we had started, insisted on watching them shred it, and walked out ourselves. And should I also mention the interminably long waits at each stage (of even the standard parts of the process) - lots and lots of staff who interacted with us making useless small talk rather than actually doing the task they were meant to be doing at that time (do I need to see pictures of your car or children instead of you typing my information into the computer?)? Or the fact that they tried to guilt us into not negotiating because, "The salesman from last week when you test drove and from today need to split the commission" (well, they each only did half the job/invested half the time, no?). Or the fact that they answered all sorts of questions about the car incorrectly but because it was what I wanted to hear (things like, if I end up with manual seats, that means no heated seats too, right? "Oh no, this car has heated seats even on the non-electric ones.") (I eventually had to insist they pull out the brochure before they gave me answers, since so much of what they said turned out to be incorrect). And then there's the fact that the text asking me to rate my experience with them came at 7AM! But now here's the actual fun part. When we walked, we had the printout they had given us, so while I looked online and found at least two of the car showing at other dealers in LA and started the process of calling around, my husband called Toyota of Santa Barbara, gave him the VIN, he confirmed he had it and then said to my husband, "You see the sticker, my dealer discount is X amount, I'll give it to you for $100 over that, and yes, the financing they offered you is a Toyota deal that we can give you as well, so let me know when you'll be here and it will be waiting for you - and here, I'll send it all to you in an email before you leave town." So seriously - we got on the road 15 minutes later, were in and out of the dealership in an hour, and I have the car I want after a thoroughly pleasant experience...a true reward for five hours of car-buying grossness at the hands of Culver City Toyota! More

Misrepresented vehicle and ignore calls. Now going to court. Currently in the process of taking the dealership to court. They misrepresented the car I bought as having navigation. Once I got home, I realized it Currently in the process of taking the dealership to court. They misrepresented the car I bought as having navigation. Once I got home, I realized it did not. I asked them to help pay for only a portion to have it installed. They ignored my calls and attempts for over a week now. Unfortunately for them, I have evidence of everything and have documented all communication and misrepresentation. Sad they would rather lose thousands in court than simply work with someone directly. Avoid at all costs! More