Culver City Toyota

I was told clearly and repeatedly that I was buying a Toyota Certified Used Vehicle. This wasn't only verbal -- the dealership's own paperwork marks the vehicle as certified. On the first page of the sig Toyota Certified Used Vehicle. This wasn't only verbal -- the dealership's own paperwork marks the vehicle as certified. On the first page of the signed Used Vehicle Disclosure, the "certified" box is checked with "XX."Yet the Buyers Guide they gave me says "AS IS - NO DEALER WARRANTY." Toyota Corporate later confirmed (more than once) that this vehicle was never enrolled in the Certified Used Vehicle program at the time of sale. Under California Vehicle Code § 11713.18, it's illegal to sell a used vehicle as certified when it's sold AS IS, and it's illegal to make false or misleading claims about certification. I have the signed documents showing exactly how this car was presented to me.The Used Vehicle Disclosure also states I received a certified inspection report and a vehicle-history report. Neither was among the 18 documents Culver City Toyota later provided. The prior-accident acknowledgments were left blank.Problems started almost immediately: Severe paint peeling on the front bumper that keeps getting worse. It looks like it was previously repainted and never disclosed. The bumper also appears misaligned. Backup camera that fails in hot weather (one of the main reasons I bought the car). Flickering interior lights and ongoing Bluetooth problems. Roof moldings coming loose on both sides and door weatherstripping separating. A missing piece next to the handbrake after a service visit. The service department claimed it was never there. A dent that appeared while the car was at the dealership for service. I found it myself when I picked it up; they later agreed to fix it. Rust under the hood they kept promising to remove. When I brought it back, they just covered it with oil and later called it normal wear. I reported the electrical issues while the warranty was still active. Every time I was told everything had been checked and nothing was wrong. The problems are still there. They sold me two separate protection products under false pretenses. First, they sold me a $2,429 vehicle service contract after verbally promising that it would cover the hybrid battery. Later, when I came into the dealership, they told me the battery was not covered and pointed to the fine print in the contract. Second, I bought a separate protection agreement that was supposed to include roadside assistance. Despite paying for it, I was repeatedly told I had no roadside coverage. I was stranded three times and had to arrange and pay for my own towing -- once for more than three and a half hours next to a gang-tagged building, where I was concerned for my safety. After multiple complaints, the dealership offered to refund the service contract ($2,721.81 including interest) plus $1,500 in "goodwill," but only if I signed a full release of claims. Shant Keoroghlian put a deadline on the offer while still denying any liability. I declined. $1,500 does not come close to making up for what happened - especially after learning the car was never actually certified. Both Shant Keoroghlian and Zain Haroon has not responded the false used car certification issue. If I had known the truth about the certification, the warranty coverage, and the condition of the vehicle, I never would have bought it under these terms. I have the purchase paperwork, photos, videos, and correspondence to back everything up. Shant and Culver City Toyota had the audacity to give me a deadline to accept their meager settlement , a refund of the fraudulent insurance they sold me plus $1,500 in "goodwill" -- while still refusing to be held accountable for anything else. Meanwhile I have been driving a car that feels like a toaster on its last days.I refused their offer and I do intend to sue. Under California Vehicle Code Section 11713.18, it is illegal for a dealership to advertise or sell a vehicle as "Certified" More

I had an absolutely fantastic car-buying experience at Culver City Toyota, thanks to the incredible help and professionalism of Jack (Sales Manager) and Alessandro (Internet Manager). With their expert gu Culver City Toyota, thanks to the incredible help and professionalism of Jack (Sales Manager) and Alessandro (Internet Manager). With their expert guidance and no-pressure approach, I was able to drive away in a brand new 2025 Toyota Camry Hybrid SE—a car I’ve had my eye on for a while! From the beginning, Alessandro made the process seamless—quick to respond, and genuinely helpful in answering my questions. He made sure everything went smoothly, from test-driving to getting great financing option with Jack’s help. Both of them were courteous, knowledgeable, and clearly committed to making the experience easy and enjoyable. What really stood out to me was how respectful and efficient the entire process was, just honest people helping you get into the right car. If you’re looking for a new Toyota, I highly recommend Culver City Toyota—and make sure to ask for Jack and Alessandro. You’ll be in great hands! More

Omar in finance was passive-aggressive, unprofessional, and dismissive. His attitude added stress to the process and reflected poorly on the dealership. Such behavior is unacceptable in any professional se and dismissive. His attitude added stress to the process and reflected poorly on the dealership. Such behavior is unacceptable in any professional setting. Viktor from sales was outstanding—friendly, patient, and helpful. He made the first half of the car-buying experience smooth and pleasant. His professionalism stood in stark contrast to what followed. More

Awful experience here particularly with Mo who doesn’t keep his word and totally took advantage of me. His manager George is no better, what a shame that I entrusted them. I wish I never had to deal with keep his word and totally took advantage of me. His manager George is no better, what a shame that I entrusted them. I wish I never had to deal with these liars again. More

I feel so taken care of by these wonderful folks! Toyota really took care of servicing my vehicle, working with a difficult situation to repair my lifeline vehicle. They worked on my pricing with s Toyota really took care of servicing my vehicle, working with a difficult situation to repair my lifeline vehicle. They worked on my pricing with such a high level of care and responsibility, taking ownership and being incredibly proactive on servicing my vehicle. It could have literally saved my life. Demetrios really went to bat for me, and I got a loaner in the meantime (my next vehicle will be a Corolla Cross, which I will buy from Culver City Toyota if I can), and the repair work was done magnificently. So happy to be driving my little blue Prius C again. You really get what the best from Toyota: Toyota customer for life! More

These guys at Culver City Toyota are so unprofessional. I submitted a cancellation to an extended warranty and they never got back to confirm receipt or that it has been put through and is in process. Ange I submitted a cancellation to an extended warranty and they never got back to confirm receipt or that it has been put through and is in process. Angel Ruiz is the guy who doesn't know how to send an email or return a call. DO NOT buy from this dealership. More

Horrible experience. Sheldon (who was a recommendation from friend) took days to get back to me with a counter. Once he did and I accepted, he stopped responding. Followe Sheldon (who was a recommendation from friend) took days to get back to me with a counter. Once he did and I accepted, he stopped responding. Followed up with his manager Victor who said he would look into it and never responded back. STAY AWAY from this shady dealership unless you want bad customer service. More

I have made at least 15 calls and wasted 4-5 hours but no one has been able to assist thus far. Purchased a 2020 Toyota Camry in February of 2020. Purchased at Culver City Toyota (CA). Had the vehicle no one has been able to assist thus far. Purchased a 2020 Toyota Camry in February of 2020. Purchased at Culver City Toyota (CA). Had the vehicle serviced there until I moved out of Southern Cal in September, 2022. Have been getting that last two services at a new local dealer. Due to my services being taken by Culver City, I had to put out $100+ on my last service for that oil change as well. They brought to my attention the 2 years I have left on the extended service agreement only shows 1 more service to be used? I saw the service screen and it shows that Culver City Toyota has been adding fictitious back placed services that were never performed. The service manager in Culver City said everything looks good to him? The General Manager there, Randy Castellanos has yet to return one of my 5 message requests for a return call. He won't pick up the phone. The response by Toyota corporate has been just as bad. If I had to do it over again, I would have bought from Honda. Reconsider the brand and stay away from the scammers at Culver City Toyota. User's recommendation: Buy Honda! More