Ken Garff Culver City Toyota

use car very poor costumer service Bad experience even two month after I purchase the vehicle I found out that the vehicle is still under the previous leasing owner witch I could not re Bad experience even two month after I purchase the vehicle I found out that the vehicle is still under the previous leasing owner witch I could not re-finance to get a better interest rate for that reason I this this is BS the dealer should take care of this immediately and when I tried calling them on the phone they said that they are short staff like if it is my fault so i don't recommend this dealer. More

Excellent Every one was very professional, proficient, knowledgeable and courteous. Five Stars to Marcus, Collin and Ishmael awesome team initiative. They walke Every one was very professional, proficient, knowledgeable and courteous. Five Stars to Marcus, Collin and Ishmael awesome team initiative. They walked us through the process patiently, shared and offered our options in detail and assured us that they would do their best to help us make a purchase. I will definitely be recommending Toyota to friends and family. Very impressed. More

New Car My experience at Culver City Toyota was excellent. They helped me get the vehicle I wanted and the customer service was excellent. They always deliver My experience at Culver City Toyota was excellent. They helped me get the vehicle I wanted and the customer service was excellent. They always deliver for my family. More

1st time with Toyota Culver City🕺🏼🕺🏼🥰🥰 It was interesting experience to see how the sale reps tried to fix the problems and accommodate the clients. I’m very happy with my sale reps wh It was interesting experience to see how the sale reps tried to fix the problems and accommodate the clients. I’m very happy with my sale reps who helped me succeeded my needs. Go with the person who is willing to make it works for you! Elizabeth Vega and her partner Mozart are your guys👍🏻👍🏻👍🏻 More

Very happy with my experience here at Culver City Toyota. I I highly recommend Culver City Toyota. They really wanted my business. They all worked very hard and explaining how these new sophisticated cars work. I highly recommend Culver City Toyota. They really wanted my business. They all worked very hard and explaining how these new sophisticated cars work. David and Gary rock and I forgot the financial mans name and the top guy. All get 5 stars. More

Once the sale is over, so are you!!!! WARNING!!!! City Toyota is a disgrace to the Toyota brand name. My experience buying a car at Culver City Toyota was the worst, and there are lingeri WARNING!!!! City Toyota is a disgrace to the Toyota brand name. My experience buying a car at Culver City Toyota was the worst, and there are lingering issues. Reviewers posting more than 1 star may be either simply lucky or bating the reviews. Culver City Toyota's true ownership is unknown. It’s listed as KEN GARFF AUTOMITIVE, LLC, actually owned and operated by a foreign entity. Who knows what kind of organization is behind this slick dealership or where it’s located. There should be a "half-star" or a "0- star" available for reviewing this kind of dealership. They are certainly "dealers"- dealer of the most dishonest, corrupt, incompetent, un-principled dealership I have dealt with. I've purchased from many dealerships. Unfortunately, we committed to a purchase at CulverCity Toyota before several friends told me about their "similar" (i.e., worst) experiences. "They lied and cheated me." was the most common comment. Had I known about this prior to purchase I would have not bought at Culver City Toyota. (1) We paid $1000 for purchasing TheftPatrol, which did not work. Why? After waiting to receive the password CODE for more than 2 weeks I cancelled this purchase - because without the CODE it's useless. They promised over and over to provide the CODE- but never did. This is partly incompetence, partly dishonesty. Getting our money back was next to impossible but stating we would report the dealership we were finally reimbursed; (2) At purchase, when our car was delivered in front of the show room there was a huge "new" gash running the full length of the driver's side door. This happened when they brought it back from "detailing" it. They did fix the damage but not without a huge hassle, days and a marginal repair job. (3)There were two unidentified plastic parts left in the trunk which, although I asked what they were, the salesman never found out. I solved this problem at another Toyota dealer. (4) Once Culver City Toyota had our cash everything changed. NOBODY returned calls or responded to emails asking for help with lingering issues. When I called the dealership for help, hold times exceeded 30 minutes or I was disconnected. When calls were forwarded the line was either disconnected and/or no one answered, or the usual message "voice mail is full." I tried to speak with the General Manager Shams Salaheih, in addition to three other sales managers but nobody "NOBODY" responded in any way. In addition, I signed for the extended warranty coverage and recently found out that it was never activated by the finance department. I have since brought this to the attention of the Finance department and to the General Manager but NOBODY will respond. Culver City Toyota is by far the most dishonest, unprincipled and incompetent dealership. They simply don't care. Toyota USA should retract the dealership's association with the brand. More

Great Experience Prompt, friendly no hassle service. Made car buying easy. Staff knowledgeable about product and answered all questions with ease and patience. Will re Prompt, friendly no hassle service. Made car buying easy. Staff knowledgeable about product and answered all questions with ease and patience. Will reccomend to friends. More

Buying a new truck Great service! Ron was awesome! They made it easy and fun. It takes some time to process paperwork but hey, I left with a new truck! :)) Great service! Ron was awesome! They made it easy and fun. It takes some time to process paperwork but hey, I left with a new truck! :)) More

Successful process to buy a brand new car This Toyota dealership in Culver City are always for a customer satisfaction, I have been coming here for May times, they are great for service, price This Toyota dealership in Culver City are always for a customer satisfaction, I have been coming here for May times, they are great for service, price. More

Great buying experience Went through Costco Auto to inquire about purchasing a Prius and quickly got contacted by one of the Internet Sales Managers. Brandyn was fantastic fr Went through Costco Auto to inquire about purchasing a Prius and quickly got contacted by one of the Internet Sales Managers. Brandyn was fantastic from my initial discussion with him and throughout the entire purchasing process. Very easy to get along with, helpful and straightforward. He was understanding of my needs and buying the car from him was easy and less painful than prior experiences. Thanks again Brandyn! More