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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
711 Reviews

711 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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June 07, 2023

I take my vehicles to Ken Garff Buick GMC, and my son does as well. well above average service and while price was never the issue, my son says that Ken Garff is reasonable competetive. More

by bahattaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
June 02, 2023

Great service. Just waiting to hear about order for a part needed for my lift gate. Would appreciate knowing an estimated time to be able to get that fixed. Not bei More

by elligran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Merissa Cook
May 31, 2023

Great job changing the oil and rotating the tires, The Wait in the waiting area was shorter than expected. More

by egbailey66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
Jun 05, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future! Thank you.

May 24, 2023

Your Service Manager is Condescending and rude. Treats women like they don't know anything. Waited 3 hours to have my oil changed. They broke a bracket and had to replace it Then the first time I d More

by renedimarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop
May 25, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, We're sorry to hear about your experience, and we understand your frustration. We apologize again for the bracket and we worked hard to get that repaired as soon as possible. Again, our techs are not looking looking for things such as the hairline crack in the exhaust pipe during a routine oil change, and unfortunately these things can't be predicted. We are confident in the tech's findings, but please feel free to seek a second opinion if need be. If there is anything else we can assist you with, please feel free to contact us directly. Thank you. Joey Burns, General Manager joeyb@kengarff.com

May 21, 2023

They kept me in the loop on what was happening, informed me that the damage was probably more severe than the insurance adjuster said it was and they were correct. More

by msw1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
May 22, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Thank you.

May 12, 2023

Your motto is WE HEAR YOU but for some reason you Department didn't do as I asked 4 different times. I need more work done on my truck but I am wondering if you will hear me . I just wanted the old p More

by PETERSSTANFORD62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merissa Cook
May 16, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

May 17, 2023 -

PETERSSTANFORD62 responded

It's History time to move on !

May 11, 2023

Great job changing the oil and rotating the tires, but they failed to notify me when it was finished. I was in the waiting room. More

by plaincity1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
April 14, 2023

everyone is very friendly and professional and the service was completed very fast I,m impressed. More

by BRUTUSNMARLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Kara Campbell, Merissa Cook
April 08, 2023

I just want to say Merissa cook woy went to baddle for me and I appreciate it thanks More

by kellyburdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
April 08, 2023

I have serviced my car with Ken Garff Buick for about 10 years now and I have found they are the best service department I have ever worked with. I really appreciate the timely video from the mechanic show More

by FAMILYSHEPHERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
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