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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
723 Reviews

723 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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November 09, 2023

Clean and curtious dealership good workers quality service pleasant to work with I would recommend them. More

by gvinutah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Jacobsen, Zach Bishop
November 06, 2023

The Experience was great as it always is. My dealings with GM has brought me back heads up to BIll! More

by DHOLBROOK23456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Great job good service and amazing work I’m a happy customer and will be back More

by brackengrimes2391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
October 30, 2023

Very poor communication. I was very dissatisfied with my experience here and I will not be back! More

by denaligal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Cardenas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
October 28, 2023

I was very pleased with the service provided and can recommend it to anyone who inquires. More

by deanloel1638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
October 27, 2023

It’s ok I ask them to change the fuel filter. but because the the computer in the truck said I didn’t need to but I wanted it changed because I was going on a road trip but they never did so I had More

by Djillum33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dusten Barnhart, Zach Bishop, Jeremy Bell
October 25, 2023

Zac and his associates in the service department always seem to be cordial and willing to take care of your needs. I have been impressed with how quickly they get me in and out as far as even the small thi More

by doug@lifetimeroofing.com
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
October 21, 2023

Super good service. Easy to book online and staff was very helpful and friendly. Thanks! More

by tkennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
September 20, 2023

We have had our vehicle serviced multiple times and have spent over 7k to get it fixed. It remains to be fixed. Every time we are told it will “100% fix the problem.” When that is not the case. We fill lik More

by livefire30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop
Sep 21, 2023 -

Ken Garff Buick GMC Riverdale responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our service department, and we are sorry to hear that your experience did not meet that expectation. As discussed, our tech found a traction control light on for a right rear wheel hub and all information is included in the copy of the invoice that you signed and received. If there is anything we can do to help or clear up any confusion, please feel free to contact us directly using the information provided below. Joey Burns, General Manager joeyb@kengarff.com

September 20, 2023

Our last visit was for a recall. It was corrected, however the dealership was not good at keeping us aware what was happening since there was some additional work to be done. More

by deverett70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn O'Brien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
Sep 28, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

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