Ken Garff Buick GMC Riverdale - Service Center

Repair The only issue that I had was setting an appointment for my repair that never made it to the schedule. Luckily James was there, looked at what needed The only issue that I had was setting an appointment for my repair that never made it to the schedule. Luckily James was there, looked at what needed to be done, and offered to get it done anyway. So even though the front-line service was lacking, I am grateful to James & the actual repair team. My car looks brand new now! Thank you! More

Teacher Care Service Charles and the other service advisors go out of their way to provide excellent service to those that are teachers in our community. I would recommend Charles and the other service advisors go out of their way to provide excellent service to those that are teachers in our community. I would recommend them for service for your daily driver. More

Wonderful and outstanding I was very grateful that your service was open on Saturday. I needed to get my emissions done on my car and since I procrastinated, that was the last I was very grateful that your service was open on Saturday. I needed to get my emissions done on my car and since I procrastinated, that was the last day I could do it. Thank you. More

AC Replacement Replaced my AC under my warranty. They also replaced a few oil lines that needed to be replaced. Overall, this was a great service experience. Replaced my AC under my warranty. They also replaced a few oil lines that needed to be replaced. Overall, this was a great service experience. More

First oil change This was our first visit for an oil change in our GMC 3500 turbo diesel truck. The service technician was very pleasant on arrival and rapidly got the This was our first visit for an oil change in our GMC 3500 turbo diesel truck. The service technician was very pleasant on arrival and rapidly got the information from her vehicle and we left. The car was ready within about an hour and they called us and asked us to return to pick the truck up the truck had been washed and the interior vacuumed and the experience really was very pleasant. this is very comparable to the experience I had in buying the truck there. We had shopped extensively on the internet and I was very surprised that Ken garff actually met the best price that we had found on the internet and prevented us from traveling close to a thousand Miles both ways to pick up a very well priced at diesel. so far my experience at Ken garff has been excellent. More

Great service Great fast service. I have had my vehicle serviced her for over a year now and I have no complaints. They are friendly people who do good work Great fast service. I have had my vehicle serviced her for over a year now and I have no complaints. They are friendly people who do good work More

Friendly, professional, prompt, and upfront with all info From the moment I walked into the Ken Garff Body Shop, I was greeted by someone and I was able to sign the paperwork and get the car damage assessed w From the moment I walked into the Ken Garff Body Shop, I was greeted by someone and I was able to sign the paperwork and get the car damage assessed within a fairly timely manner.. Further dealings with the desk employees was friendly, professional, and prompt. James was consistent in either calling or texting me about updates to my car and when it would be done. The work done on my car was excellent, and I would definitely recommend this body shop to others, as well as return there myself if I ever have the need. More

Needed alignment Not so good alignment, steering wheel is to the left with a left pull and they over extended the right wheel base. They did however replace some sway Not so good alignment, steering wheel is to the left with a left pull and they over extended the right wheel base. They did however replace some sway bar links covered under warranty, which is the only thing I'm happy with. More

Great Service! I was a little hesitant at first to be dealing with a dealership as I was afraid that the price would be much high for repair than another shop but af I was a little hesitant at first to be dealing with a dealership as I was afraid that the price would be much high for repair than another shop but after looking around and making some calls I decided my best option was most likely the dealer. It was also a benefit that their diagnostic was cheaper than most other places I called so I decided I didn’t have too much to lose. I was kept up to date on what was needed through text, which was nice. They ended up doing a great job for what I felt was a reasonable price and I had my vehicle back the same day! More

Paint job, bumper fix Justin was our helper, he had excellent customer service and wanted to make sure we were well taken care of. I was happy with my experience and will r Justin was our helper, he had excellent customer service and wanted to make sure we were well taken care of. I was happy with my experience and will return if I have any other problems. More