Ken Garff Buick GMC Riverdale - Service Center

Was greeted promptly and professionally. I love the video sent by the technician showing me and informing me on the maintenance status of filters, tires, brakes, etc. - very useful!! I love the video sent by the technician showing me and informing me on the maintenance status of filters, tires, brakes, etc. - very useful!! More

Fast, efficient, and quality work with a nice place to wait. What more could I ask? The price was better than the independent shops. wait. What more could I ask? The price was better than the independent shops. More

I think the shop did fantastic work on the car but the guy at the front desk who took my keys, seemed like he couldn’t be more unhappy with trying to help me. Nothing puts a bad taste in your mouth like p guy at the front desk who took my keys, seemed like he couldn’t be more unhappy with trying to help me. Nothing puts a bad taste in your mouth like poor customer service. I ended up not having them do some work I wanted done because the customer service employee. More

It's easy to schedule an appointment online. Technicians send a video as they perform service so you are aware of exactly what is bring done. Comfortable area for customers to wait. Service is e Technicians send a video as they perform service so you are aware of exactly what is bring done. Comfortable area for customers to wait. Service is efficient and thorough. More

The service was exceptional! !! Dave gave us the bid and the repair results were outstanding. !! Dave gave us the bid and the repair results were outstanding. More

Service Department was very professional and friendly. Very helpful and efficient. Great people would recommend them to anyone. Very helpful and efficient. Great people would recommend them to anyone. More

I have been very pleased with all repairs and oil changes etc that my Buick required. etc that my Buick required. More

Prompt. Useful video check in and final walk around with service summary from the technician. Useful video check in and final walk around with service summary from the technician. More

Communication in this particular dealership is non existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order schedu existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order scheduling the service with the customer when the part comes in instead of the customer, having to call the service department and the parts department to keep track of everything. I think they all need to go spend some time at Young GMC in Layton so they have some idea what customer service is all about. More

I had brought the car in because the front passenger seat wouldn't come back up after I reclined it. The back had been left off, and it was unplugged after my son unsuccessfully tried to fix it. Your techs s wouldn't come back up after I reclined it. The back had been left off, and it was unplugged after my son unsuccessfully tried to fix it. Your techs said the only problem was it was unplugged. They plugged it back in, but didn't bother putting it back together or anything else, and charged me $160. I think it was a major rip off. More