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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
723 Reviews

723 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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February 28, 2024

Very good to work with. Good communication and took care of my maintenance needs. Very good experience. More

by djenser3
Recommend Dealer
Yes
Employees Worked With
Shawn
Mar 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

February 27, 2024

Fast and friendly service. Love the updates on text during the oil change service. Thanks More

by wilhales.lvdesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
Mar 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

February 19, 2024

I appreciate the service I receive when I bring my vehicle in for any kind of maintenance. Very friendly and knowledgeable. More

by aleshiahodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
Feb 21, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 19, 2024

Expect to pay more that original qoute. Don't buy their package deals, they ar actually through a 3rd party. Go anywhere but here. More

by srisrimiket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Cardenas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
Feb 21, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Joey Burns, General Manager joeyb@kengarff.com

February 17, 2024

I'm not very satisfied with the service department. I took my car in just for a good once-over before going on a long cross country trip. They found a 3 significant repairs they said I needed. I only c More

by MEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn O'Brien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

February 13, 2024

Got the truck in and fixed the problem Worked with the extended warranty people and found out they would cover the cost More

by heurtamark7
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Zach Bishop
February 11, 2024

Always striving for customer satisfaction to the utmost. Excellant PR and professionalism in meeting customer needs. More

by tjachim39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
Feb 16, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

February 11, 2024

Zack bishop was great to work with and was very responsive snd accommodating. Would prefer to work with him in the future. More

by GARYJENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
Feb 16, 2024 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! It is wonderful to hear that Zack provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

February 07, 2024

I get superb treatment when I go in for services. i am given details of the work being done on my vehicle as it happens. Quick turnaround time. More

by bonmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
Feb 07, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

February 04, 2024

Your service department at Nissan and GMC made me want to service my own vehicles. This survey sucks, it times out and erased everything I wrote so I won't be writing all that again. Your service advisors, s More

by MYCRAZYEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Bechel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Arreola
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
Feb 07, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com