Ken Garff Buick GMC Riverdale - Service Center

Shawn was awesome! !!!! Perfect communication and explained all of the work that was performed. Highly recommend. !!!! Perfect communication and explained all of the work that was performed. Highly recommend. More

I visited the service department for an engine light. I told the staff what the reason for the light was and asked to get my supposed extended bumper to bumper warranty to cover it. They quoted me a wors I told the staff what the reason for the light was and asked to get my supposed extended bumper to bumper warranty to cover it. They quoted me a worse case diagnostic cost that I would pay if for some reason the warranty wouldn’t cover it. Well long story shortened - warranty didn’t cover much of anything and so the diagnostic of exactly what I told them was the problem was charged to me. The cost was $40 more than quoted and I asked why and they said it was “shop materials” so even though no materials were used they said they always charge this and said “everyone charges this” - which is dishonest and them not doing what I asked with the warranty first is pathetic as well. That alone warrants a 1 star but then I go to my truck and there are 2 dings in the door - obviously from something someone was carrying with the. In the shop (maybe this is the “material” I was charged for). I questioned them about the dings and of course they denied it.. STAY away from this dealership - terrible !!!!! More

Have not bought a car from them. But I have used their service department and it sucks. If you want to be scammed out of your money, like the idiot I was, then go ahead and take it t But I have used their service department and it sucks. If you want to be scammed out of your money, like the idiot I was, then go ahead and take it to them. I had been having a check engine light come on and off for over a year now and had taken it into them twice. The first time, they said nothing was wrong. The second time they finally figured out what the “problem” was. Then suggested over $4000 in fixes. Wanted to charge double labor for injectors and spark plugs. When I questioned it they said they would take the spark plug labor charges off if I agreed to do all of the fixes they suggested. Took it to an auto shop recommended by a friend for their honesty and ethics. The check engine light was from a disconnected vacuum hose not my injectors. Something they immediately figured out. Do NOT take your car here for service. More

It was very clean and the staff was helpful and friendly. The oil change was kept to my appointment time and fast. The oil change was kept to my appointment time and fast. More

Wont be back we brought our Buick down to them from Wyoming twice for a check engine light. The last time i paid $1600 for the repair + had it shipped back up to me at a cost of $200 and the check engi Wyoming twice for a check engine light. The last time i paid $1600 for the repair + had it shipped back up to me at a cost of $200 and the check engine light is still on. I also called two days ago to talk to someone about the issue. The receptionist said that all the service writers were busy and i would receive a call back as soon as possible. Sa soon as possible never came so i called at 4:30 two days later and the service department said that those receptionsts are not in her same building.......... ok? not happy with any of it More

Excellent. Would go back The service department is one of the best parts of the dealership. Would go back The service department is one of the best parts of the dealership. More

Great customer service and great automotive service by Ron Malan. Great and reliable service. Awesome! Ron Malan. Great and reliable service. Awesome! More

I have never been treated so poorly by anyone, ever in my life. I left your dealership crying. Mostly because of the manager, Will life. I left your dealership crying. Mostly because of the manager, Will More

Great service i couldn’t be happier about it. All my repairs was done quickly. All my repairs was done quickly. More