Ken Garff Buick GMC Riverdale - Service Center

Always professional with no pressure. Easy to schedule and I like the videos during inspection. Easy to schedule and I like the videos during inspection. More

They didn’t call us to ask if we wanted filters changed when they were dirty. Usually they call us and ask if we want something fixed/changed when it needs it. When we went to pick up the vehicle when they when they were dirty. Usually they call us and ask if we want something fixed/changed when it needs it. When we went to pick up the vehicle when they said it was done, the filters hadn’t been changed so I had to wait another 30-40 minutes. More

I have already tried send in one survey about my visit , and I do not think that it went , because it never said anything about ending the survey. I had a very terrible time trying to get my car serviced, and I do not think that it went , because it never said anything about ending the survey. I had a very terrible time trying to get my car serviced, and I had made an appointment, and was there at the time of the appointment, and 2 hours later the car was still sitting outside the work area, with the work not even started. The person in the service service Office said she would see what wa going on, and told me to return to the waiting area, and she would let me know whet was the problem. i waited another 10 minutes without hearing any thing, so I went back to the service office and she was sitting there, and told me they were now working on the car. I had already told them that I had an appointment that they were keeping me from being on time for that. The Service Manager came in the office and told me that they were short of help. I Told him they should have taken that into mind when they made the appointment, I think that a organization like Kenn Garff, who prides them selves as being a High Service Company, in this case did not even get close to a "Good Service Company". I have been a customer of this location for many years. and this is the first time that I have been treated like this. And I told them so at the Time, and that did not seem to bother them at all. More

I have had my vehicle serviced for over 9 years at Ken Garff Buick GMC and their service has been outstanding! With the new online updates allowing me to see what the mechanic is seeing and overall care Garff Buick GMC and their service has been outstanding! With the new online updates allowing me to see what the mechanic is seeing and overall care I have received I would highly recommend them to anyone. Service is always timely, More

Thank you for helping me keep my vehicles tip top! ! All the peeps at KenGarff are awesome and trusted by my family! There’s so much to worry about these days, at least I don’t have to worry about ! All the peeps at KenGarff are awesome and trusted by my family! There’s so much to worry about these days, at least I don’t have to worry about transportation, Will , Ron and the rest of the service department take care of that for us!! Again, thank You!! More

Appointment for 1pm, checked in with Brandon. We were told the recall service would take 3 hers as the truck engine needed to cool so the recall service could be done. 4pm & pickup was still sit We were told the recall service would take 3 hers as the truck engine needed to cool so the recall service could be done. 4pm & pickup was still sitting in the sun where we parked it in the service line. Spoke to Brandon at 5pm. Brandon said they were going to TRY to have it out by the time they closed at 6pm. Brandon was asked if we could be taken home and brought back tomorrow. Brandon said that was not possible. Vehicle was finally taken into the work bay & put on the hoist. Spoke to the Sales Manager and he said he would check but there was not much he could do because it was not his dept. It is 5:20pm. No contact from the Service Dept as to the status. More