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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
711 Reviews
Call Service Center (801) 627-6700

711 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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August 30, 2022

Helpful and friendly service. We appreciated the time spent servicing our Sierra pickup. We will be back. More

by hhayter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop, Brandon Stone, Kara Campbell
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Sep 06, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

August 25, 2022

Service was courteous and efficient. Service advisor, brandon, was on top of everything. Will the service manager made sure every detail was attended to. More

by FEDEGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stone
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Aug 30, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

August 23, 2022

Took my Yukon in for service and to fix a warm blowing A/C. They fixed the A/C and preformed the oil change quickly but the next day there was half a quart of oil on my garage floor from the drain plug no More

by beckham.b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Arreola
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Aug 24, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello Beckham, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

August 18, 2022

Zach and Kara were, and always have been, terrific from check-in to delivering my fully-serviced vehicles. More

by c.haslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
Report | Print
Aug 24, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

August 08, 2022

Had an electrical problem caused by a super loud bass player drive by tripping several sensors. Ken Garff was able to reset all the ones that were acting up. Truck is fine now. More

by aeroqe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Aug 09, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 26, 2022

Starting with Kara, entire staff and technicians provided superb service and kept me informed each step of the way. I'll be back, again and again. More

by c.haslam
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kara Campbell
Report | Print
Jul 27, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

July 22, 2022

Like this dealership for it no hassle service, by trying to get you to add something to the service you were there for. a very great place to have any car serviced. More

by egbailey66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stone
Report | Print
Jul 25, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

July 20, 2022

Entire experience was first-class, from check-in, to waiting room, to being updated along the way, to the quality work done. I certainly will be coming back, with both of my cars. More

by c.haslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kara Campbell
Report | Print
July 18, 2022

Always professional with no pressure. Easy to schedule and I like the videos during inspection. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Jul 18, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review, Brandon! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 15, 2022

They didn’t call us to ask if we wanted filters changed when they were dirty. Usually they call us and ask if we want something fixed/changed when it needs it. When we went to pick up the vehicle when they More

by jason.blackham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stone, Kara Campbell
Report | Print
Jul 15, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello Jason, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We did send a video to recommend replacing the filters, however we didn't get authorization until you arrived to pick up the vehicle. At this point, our team worked quickly to get those replacements done. Again, we appreciate your feedback. Please reach out to us directly if you have any questions or concerns. Thanks. Joey Burns, General Manager joeyb@kengarff.com

Jul 16, 2022 -

jason.blackham responded

The video didn't specify that I had to call to request it. Usually the service representative texts me or calls to ask what I want done. Also about 10 minutes after I received the short video, I received the text saying that my vehicle was done, so I assumed it had all been done. Yes, they did it for me but I had to wait for the parts and wait to purchase them then wait for the filters to be installed instead of just driving off. Better directions for the communication would be helpful.

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