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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
723 Reviews
Call Service Center (801) 627-6700

723 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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November 17, 2022

Ken Garff usually has me in and out as quick as possible. Excellent customer service and communication. Would recommend. More

by esklein89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Jacobsen, Zach Bishop, Brandon Stone, Kara Campbell
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Nov 17, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

November 12, 2022

I wish I could have had the windshield wipers done at the same time instead of having to come back. More

by mbecraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
November 06, 2022

Todos son unos excelentes trabajadores Estoy muy agradecido por el buen servicio y amabilidad de todo el grupo muchas gracias More

by jamones83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stone
Report | Print
November 02, 2022

Wonderful people, wonderful service . I will always support this dealer. They treat everyone so great. More

by RMLBRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kara Campbell
Report | Print
Nov 07, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

November 02, 2022

Will, Zach and Brandon in the Service Department always go above and beyond. My wife got a nail in her tire in Riverdale, so she stopped by to see if they could fix it. They got her right in, put the don More

by colton8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop, Brandon Stone
Report | Print
Nov 07, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review, Colton! We are grateful for your business and we're so happy to hear that you had a great experience at our service department. Please feel free to reach out if you need anything else. Take care!

October 18, 2022

We had to wait for 3 weeks to get in for a service, since having the service we have had a service restraint system warning. We brought it in to check it and was told it set a hard code. Being a safety More

by L.PANTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Brodis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop, Brandon Stone
Report | Print
Oct 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with the time spent in our service department, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

October 15, 2022

The experience at Ken Garff was very gratifying. You accomidated my needs in a timely maner and at a fare price. More

by rschow01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stone
Report | Print
Oct 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

October 14, 2022

Zach was great about keeping in touch with me however, after it being in service for over a week, my vehicle still is not functioning correctly. This is the second time my vehicle has been in service for More

by kcoyle0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Bishop
Report | Print
Oct 14, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for taking the time to leave a review, we truly appreciate your feedback! We are sorry to hear that your vehicle is still not functioning correctly. We would love to reach out and see how we can make things right, however we can't find any contact information based on your review. Will you please reach out to our service manager, Will, via email? Thank you. Will Arreola, Service Manager willa@kengarff.com

October 13, 2022

Great on most things that need to be repaired. My air conditioning needed to be fixed. This went very smooth. No problems. My sunroof has a part that I have had repaired no less than 5 times. The More

by DEBBIEHOVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Arreola
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
Report | Print
October 11, 2022

Fast, friendly service, Nice and clean facility, Employees are great to work with, Honestly, other than they now close on Saturdays I have nothing negative to say. Just ordered a new More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
Report | Print
Oct 12, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience, Doug! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

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