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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
723 Reviews
Call Service Center (801) 627-6700

723 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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December 15, 2022

I am not impressed with service Dept, had to take vehicle elsewhere to be repaired. More

by SJM7575
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Brandon Stone
Report | Print
Dec 16, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

Dec 16, 2022 -

SJM7575 responded

My vehicle had a persistent stall out problem and engine light denoting an unspecified problem. I dropped the car off overnight, your service department could not pinpoint the problem. Took vehicle to another Auto Repair shop and codes were run and problem pinpointed within minutes of my arrival. It ended up being a bad Camshaft Sensor. Bad sensor located and replaced, and the stall out problem resolved. No more vehicle stall outs experienced since repair.

Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for your response. We looked at the vehicle at the time of it being here and there were no codes, and no symptoms duplicated. We offered to keep the vehicle longer to try and pinpoint the issue, however that offer was declined. We're sorry that we could not provide you with a positive experience overall, and we will continue to look for opportunities to improve. Take care! Joey Burns, General Manager joeyb@kengarff.com

Dec 19, 2022 -

SJM7575 responded

That is a lie, their was no offer made to keep the vehicle to pin point the problem. So their was no offer made for me to decline. But that is okay because I now know who not to do business with. You will not see me again. "Thanks for nothing".

December 10, 2022

I appreciate the quality of service. Very professional staff when bringing your vehicle for an appointment. However, I hate to wait three weeks for an oil change appointment. I could tak More

by wrightstuff56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone
Report | Print
December 08, 2022

Everyone was very nice, helpful & worked great with insurance. Would recommend to anyone needing repairs More

by DEVOELLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 09, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

December 05, 2022

The service scheduler worked hard to make sure I could take my vehicle home the same day after getting an appointment for 2:45. We went to a store and returned to have it waiting for us. More

by aeroqe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Dec 05, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

December 04, 2022

efficient and very courteous. William is a credit to your organization. Unfortunately I've had numerous problems with this vehicle, but William ans staff helped address them, More

by FEDEGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Ariola, Zach Bishop
Report | Print
December 02, 2022

Quick and efficient. Got text for stat and video for work performed. Checkout and payment was also very efficient More

by Bryan.willie27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone
Report | Print
Dec 05, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience, Bryan! We value your feedback and your business. We hope to see you again in the future! Thank you.

December 01, 2022

Every service experience I have had with Brandon and your department has be bad. This last one was frustrating to say the least. I would not let your service department touch my vehicle again. Poor communi More

by richard.mccarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop, Brandon Stone
Report | Print
Dec 02, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello Richard, Thank you for taking the time to leave a review for our service department. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

November 27, 2022

Your technician removed the coolant cap and failed to secure it after completing the oil change. As a result all the coolant eventually boiled out. All of the over heating lights and warnings came on whe More

by wilhelml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Arreola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Price, Kara Campbell
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Nov 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

Nov 30, 2022 -

wilhelml responded

As stated above, your technician failed to secure the coolant cap back in place and also failed to secure the hood. Unfortunately I paid for an additional 2 oil changes, but after having this bad experience and requesting a refund, I was only refunded $58.00. At least I've learned a lesson and unfortunately it came through Ken Garff service.

November 25, 2022

I found the perfect car for me. I've been well taken care of. I will return for more service on my vehicle, and in the future shop for my next purchase. Thank you! More

by HIJULIE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Walker, Zach Bishop
Report | Print
Nov 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

November 19, 2022

The service department at Ken Garff is great we drove 81 miles round trip to get our truck serviced and we have a dealership 5 miles from our house. More

by epratt71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Nov 22, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

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