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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
711 Reviews
Call Service Center (801) 627-6700

711 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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December 08, 2022

Everyone was very nice, helpful & worked great with insurance. Would recommend to anyone needing repairs More

by DEVOELLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 09, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

December 05, 2022

The service scheduler worked hard to make sure I could take my vehicle home the same day after getting an appointment for 2:45. We went to a store and returned to have it waiting for us. More

by aeroqe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Dec 05, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

December 04, 2022

efficient and very courteous. William is a credit to your organization. Unfortunately I've had numerous problems with this vehicle, but William ans staff helped address them, More

by FEDEGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Ariola, Zach Bishop
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December 02, 2022

Quick and efficient. Got text for stat and video for work performed. Checkout and payment was also very efficient More

by Bryan.willie27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone
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Dec 05, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience, Bryan! We value your feedback and your business. We hope to see you again in the future! Thank you.

December 01, 2022

Every service experience I have had with Brandon and your department has be bad. This last one was frustrating to say the least. I would not let your service department touch my vehicle again. Poor communi More

by richard.mccarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop, Brandon Stone
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Dec 02, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello Richard, Thank you for taking the time to leave a review for our service department. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

November 27, 2022

Your technician removed the coolant cap and failed to secure it after completing the oil change. As a result all the coolant eventually boiled out. All of the over heating lights and warnings came on whe More

by wilhelml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Arreola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Price, Kara Campbell
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Nov 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

Nov 30, 2022 -

wilhelml responded

As stated above, your technician failed to secure the coolant cap back in place and also failed to secure the hood. Unfortunately I paid for an additional 2 oil changes, but after having this bad experience and requesting a refund, I was only refunded $58.00. At least I've learned a lesson and unfortunately it came through Ken Garff service.

November 25, 2022

I found the perfect car for me. I've been well taken care of. I will return for more service on my vehicle, and in the future shop for my next purchase. Thank you! More

by HIJULIE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Walker, Zach Bishop
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Nov 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

November 19, 2022

The service department at Ken Garff is great we drove 81 miles round trip to get our truck serviced and we have a dealership 5 miles from our house. More

by epratt71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Nov 22, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

November 17, 2022

Ken Garff usually has me in and out as quick as possible. Excellent customer service and communication. Would recommend. More

by esklein89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Jacobsen, Zach Bishop, Brandon Stone, Kara Campbell
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Nov 17, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

November 12, 2022

I wish I could have had the windshield wipers done at the same time instead of having to come back. More

by mbecraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
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