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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
711 Reviews
Call Service Center (801) 627-6700

711 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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January 04, 2023

The Advantage Care servicing went much quicker than expected. Very impressed. Although it is not a big deal, it seems like I had received a car wash as part of my previous visits, but not this time. More

by ALLANTWEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Kara Campbell
Report | Print
December 31, 2022

I was allowed to use a competitor’s coupon and saved a few bucks on my emissions test. I was pleasantly surprised to learn this dealership didn’t charge anything extra to renew my annual vehicle registra More

by Stroudg21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Kara Campbell
Report | Print
December 27, 2022

Our previous car a 2014 Regal was scheduled for an oil change and upon return we were informed of a oil pan leak, which would cost $1,400 to repair. I did more research and discovered there was nothing wr More

by packeredward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Dec 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

December 21, 2022

Always helpful and make me feel like a preferred customer. I have never been dissatisfied with the service. More

by #1_Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
Report | Print
Dec 22, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!

December 18, 2022

Amazing service and staff that does everything they can to take care of you. Even in these times of crazy supply issues for parts. I trust no other dealership with my vehicles. I even have free maintenance More

by chambers.rich7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Zorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!

December 18, 2022

Quick and thorough work. Best GMC operation in the region. The managers at the front desk are thoughtful and pleasant to work with. More

by CRAIGSBRADFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future! Thank you.

December 17, 2022

No follow up,I had to call several times to find out the status of the ordered part. Not to happy with your service More

by JENGBERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Stone
Report | Print
Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

December 16, 2022

I did not get any service. I have been waiting for a year for the seat warmers and have got the run around and delays. Won't be any referrals from this customer More

by dbrooks4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Welsh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Jacobsen, Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Dec 16, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their experience with our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

December 15, 2022

I am not impressed with service Dept, had to take vehicle elsewhere to be repaired. More

by SJM7575
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Brandon Stone
Report | Print
Dec 16, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

Dec 16, 2022 -

SJM7575 responded

My vehicle had a persistent stall out problem and engine light denoting an unspecified problem. I dropped the car off overnight, your service department could not pinpoint the problem. Took vehicle to another Auto Repair shop and codes were run and problem pinpointed within minutes of my arrival. It ended up being a bad Camshaft Sensor. Bad sensor located and replaced, and the stall out problem resolved. No more vehicle stall outs experienced since repair.

Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for your response. We looked at the vehicle at the time of it being here and there were no codes, and no symptoms duplicated. We offered to keep the vehicle longer to try and pinpoint the issue, however that offer was declined. We're sorry that we could not provide you with a positive experience overall, and we will continue to look for opportunities to improve. Take care! Joey Burns, General Manager joeyb@kengarff.com

Dec 19, 2022 -

SJM7575 responded

That is a lie, their was no offer made to keep the vehicle to pin point the problem. So their was no offer made for me to decline. But that is okay because I now know who not to do business with. You will not see me again. "Thanks for nothing".

December 10, 2022

I appreciate the quality of service. Very professional staff when bringing your vehicle for an appointment. However, I hate to wait three weeks for an oil change appointment. I could tak More

by wrightstuff56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone
Report | Print
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