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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
723 Reviews

723 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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February 18, 2023

Always service department is always great and I love the shuttle service. When the shuttle is not available they get me a Lyft. More

by shooterhod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop, Kara Campbell, Merissa Cook
February 07, 2023

I gave it a 4 because every time I go to have my tires rotated, they cant or dont find a way to reset my sensors properly, so my truck has all sorts of alarms going off until I take it to a tire place and More

by brandon4homes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
February 04, 2023

Fast service. Comfortable waiting area and convenient shuttle if needed. When the work was done, I was on a call, but Merissa was kind enough to come find me with More

by Troybraegger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
February 02, 2023

They replaced parts and got the issue resolved. Marissa and Ron were very very helpful. More

by perry22darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
January 30, 2023

My Truck broke down with snow mobiles in tow. I had it towed to Ken Garff GMC because it was the closest Dealership. Marissa was very helpful coordinating the drop off after hours. Her follow up More

by chadh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
January 29, 2023

All was great. I would buy from them again. Made everything very easy for us. More

by bfordgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
January 12, 2023

I dropped my vehicle off for service. Transportation was provided for me to reach my destination and was later picked and returned to Ken Garff to pick up the vehicle that was serviced. More

by rwiscombe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Kara Campbell, Merissa Cook
January 09, 2023

I felt like my truck was not a priority. When it was not fixed I was told there would be no other attempt. I paid for the service, but had no positive results. More

by d_jordan357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave at the body shop.
Jan 10, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

January 08, 2023

Oil change, tire rotation, vehicle check was completed and filmed for my review all in about 30 minutes while I waited. Thank you. More

by smithbj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
January 07, 2023

Great to work with purchase on new warranty fast service and very courteos easy service More

by JOYCE.GUTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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