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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

4.0
723 Reviews
Call Service Center (801) 627-6700

723 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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March 14, 2023

They lied about the model of car to my bank to get the value up high enough to get a approval on my loan application. They claimed that my car was a BMW z3m series and it is only a z3. Now I can’t sell my More

by tom69jenni72
Recommend Dealer
No
Employees Worked With
Stephen Veeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Arreola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Brodis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for bringing this to our attention. We apologize that you've had a frustrating experience with our dealership, and your review has been relayed to the appropriate team members to look further into the situation. In the meantime, please feel free to contact our team directly. Thank you. Joey Burns, General Manager joeyb@kengarff.com

March 12, 2023

Merissa was amazing with all that she put forth to attempt to find a much needed part for my truck. She frequently contacted to keep me and informed with the latest info regarding my truck. I was ve More

by blwayment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
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March 11, 2023

Everything was a normal every day service. I like when they were finished they sent a video going over what they had done. They changed the oil and didn't reset it in the car. Oops! More

by ajsconst801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop, Kara Campbell, Merissa Cook
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March 06, 2023

The service department was outstanding in there to give a great experience. I can't imagine an area of service that they would not put 300% effort in making its customers happy!! More

by JBL.375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
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March 06, 2023

As always, Will, Zach and Ron were great! They always get my vehicle in and out in a timely manner. Great communication as well. More

by colton8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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February 26, 2023

Service department is absolute trash bought a 2017 with under 80k in 90 days has been in the shop more then my home, service department gives me the run around and warranty department is even worse More

by the1sasquach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop
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Mar 02, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello Zach, Thank you for your review. We want all of our customers to be 100% satisfied with their time in our service department, and we're sorry this has not been the case for you. Your review has been relayed to the appropriate team members to look into this. If you'd like to share more about your experience, please reach out to our team directly. Thank you. Joey Burns, General Manager joeyb@kengarff.com

Mar 03, 2023 -

the1sasquach responded

Firstly Zach is your service advisor, attention to detail....I sent an email with a detailed breakdown of the 80 out of 144 days it has spent in the shop and look forward to hearing back from you.

February 26, 2023

Love that the service dept sends a video showing the issue/repair! The team is very friendly and great to work with. More

by peekaboo369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Campbell
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February 24, 2023

They always take care of us! ! Always thorough and honest. They are willing to work with us as well. More

by JEFF.WANGSGAARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Kara Campbell, Merissa Cook
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February 21, 2023

Left one of my wheels with 9 pounds of pressure on an oil change. Not happy More

by stormysheriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merissa Cook
Report | Print
Feb 21, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for leaving a review. We are sorry to hear that you've had a frustrating experience with service at our dealership, and we appreciate that you shared this with us. We have relayed your review to our team to improve moving forward. If you'd like to share more about your experience or speak with our team directly, please feel free to reach out. Joey Burns, General Manager joeyb@kengarff.com

February 19, 2023

I appreciated the professionalism and courtesy of the staff. I unfortunately have needed more than one body repair on my car and I have returned to Garff after trying two other body shops. Garff is with More

by liz.poulter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
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