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Ken Garff Buick GMC Riverdale - Service Center
Ogden, UT
711 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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711 Reviews of Ken Garff Buick GMC Riverdale - Service Center
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Verified Customer
March 23, 2023
For the first oil change, I got home and had oil dripping all over my cement in my garage. They didn't wipe off the spilled oil from the undercarriage of my vehicle. all over my cement in my garage. They didn't wipe off the spilled oil from the undercarriage of my vehicle. More
by tdonoviel
Employees Worked With
Unknown
March 21, 2023
I took my 2022 pickup in to have the steering wheel and front and back heat modules installed that were missing. Both modules were installed but only the steering wheel one worked. The heated /cooled seats front and back heat modules installed that were missing. Both modules were installed but only the steering wheel one worked. The heated /cooled seats did neither. I was able to bring it in a couple of days later and the tech found that the module did not work. It was replaced and I left the dealership with it functioning. I don’t know if it was checked at installation or it died before I picked up my vehicle but it is kind of disappointing that after waiting almost a year after I bought it that I had to make two trips to get something that works. I am glad that Ken Garff GMC was able to fix it though. More
by aeroqe
Employees Worked With
Zach Bishop, Merissa Cook
March 20, 2023
Have always had a good experience with KG Riverdale, recently Merissa in the service department was excellent. When our platinum extended warranty was being denied for a transmission, she worked with th recently Merissa in the service department was excellent. When our platinum extended warranty was being denied for a transmission, she worked with the warranty company to ensure it was covered based on the record of service which we had always done through KG Riverdale. Highly recommend KG Riverdale - MBraucher More
by MJBRAUCHER
Employees Worked With
Merissa Cook
March 19, 2023
Shauni was a great help! Open communication and timely responses, she really made this whole thing feel a lot smoother. I really appreciate that she addressed all my concerns Open communication and timely responses, she really made this whole thing feel a lot smoother. I really appreciate that she addressed all my concerns and made sure the tech was updated with all the extra things I added to the list of things that needed to be fixed. More
by ashlyndumond
Employees Worked With
Shauni
March 17, 2023
Very satisfied Stephen was on top what I wanted, he work very efficient to make sure I was happy would highly recommend Ken Garff of Riverdale very efficient to make sure I was happy would highly recommend Ken Garff of Riverdale More
by lannetteowen5864
March 14, 2023
They lied about the model of car to my bank to get the value up high enough to get a approval on my loan application. They claimed that my car was a BMW z3m series and it is only a z3. Now I can’t sell my value up high enough to get a approval on my loan application. They claimed that my car was a BMW z3m series and it is only a z3. Now I can’t sell my car because the value is half of what they claimed. More
by tom69jenni72
March 12, 2023
Merissa was amazing with all that she put forth to attempt to find a much needed part for my truck. She frequently contacted to keep me and informed with the latest info regarding my truck. I was ve attempt to find a much needed part for my truck. She frequently contacted to keep me and informed with the latest info regarding my truck. I was very impressed by her. More
by blwayment
Employees Worked With
Merissa Cook
