Ken Garff Buick GMC Riverdale - Service Center

The service dept has been very professional and helpful Will always recommend the to friends and family Will always recommend the to friends and family More

I feel that the service center has gone down dramatically in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. With the decline in customer service and overal shop performance I am thinking seriously about taking my business elsewhere. The shop ruined my wife's engine in our buick. Yes you replaced it as you should have. Now this new engine has done nothing but throw codes and give us problems. We are out the 150.00 dollar diagnostics test every time and some how something that is wrong with the engine which is brand new and input by the shop cost us more money on top of it. It like nothing is actually covered under the 2 year 100,000 mile warranty. Also everttime my wife is in there she does not receive the military discount that used to be applied to both of our accounts on all vehicles. I have been very disappointed with the overall performance and quality of this place with in the last three months in particular. More

They are always great Customer service etc. I always like the video they send when they are working on my vehicle, it is always nice to what they do. I always like the video they send when they are working on my vehicle, it is always nice to what they do. More

They have been great, going out of their way one time to get the oi I needed for my truck. They have always been on time. get the oi I needed for my truck. They have always been on time. More

The service was great the only thing I wasn't impressed was there was a person in the check in office that was being screamed at by a customer unhappy with what he was charged and no one stepped up to help was there was a person in the check in office that was being screamed at by a customer unhappy with what he was charged and no one stepped up to help them deal with the situation. The employee was in tears and there were 4 other people in the office. No one stepped on to assist they just say there and never even looked up from their phones. More

Yes the service fix the problem and after 1 month the engine light came back on engine light came back on More

Very accommodating, and very thorough. They worked with my schedule, and made it work to my liking. They worked with my schedule, and made it work to my liking. More

Very in happy going in for an alignment they tell me the cost is $109 plus tax when I get the bill it’s almost 150 bucks charged me fees for using the alignment rack shop supplies what was the point of the cost is $109 plus tax when I get the bill it’s almost 150 bucks charged me fees for using the alignment rack shop supplies what was the point of the alignment price never go there again More

I appreciate the video the tech takes in the service department to explain the diagnosis of the vehicle. department to explain the diagnosis of the vehicle. More

Dropped truck off for a sensor update, picked it up and someone's gas station fountain drink was in there... not our drink. someone's gas station fountain drink was in there... not our drink. More