Ken Garff Buick GMC Riverdale

Lots of interaction then no interaction We were attempting to purchase a 2016 Buick Verano. We had applied through GM Financial and had been approved, but GM Financial wants us to trade in o We were attempting to purchase a 2016 Buick Verano. We had applied through GM Financial and had been approved, but GM Financial wants us to trade in one of vehicles that we wish to keep. We do have a trade, but GM Financial wants a different line closed. Jason had texted and emailed us many times over the course of this process. Once the issue came up with GM he said, "we will get you done through a different financial institution". I asked him to text me the estimated breakdown of the numbers, interest rate and payment, and no response. No response to requested info, no update on the other financial institution. I guess they could not get it to work otherwise I am sure they would have called me back. More

Good job guys! Great job on describing vechile for a out of state buyer. Was greeted at door by Jason looked over vehicle and took for a test drive, was in and out i Great job on describing vechile for a out of state buyer. Was greeted at door by Jason looked over vehicle and took for a test drive, was in and out in less than 45 minutes. Finance guys had everything ready to go quickly. More

Very happy They were willing to negotiate on price, they were very polite, they made sure my needs were met, I would recommend them as a good place to purchase a They were willing to negotiate on price, they were very polite, they made sure my needs were met, I would recommend them as a good place to purchase a vehicle. Bill Acree is who I dealt with and he was awesome. More

"The one and only......" The overall rating of a car dealership comes down to one thing in life. Does the management of the business treat all of his/her working personnel e The overall rating of a car dealership comes down to one thing in life. Does the management of the business treat all of his/her working personnel equally, fairly and with dignity. If you can answer that question with a "YES" then that is the place to shop. The people I came in contact with at Ken Garff Buick-GMC, Riverdale, have a very professional and outstanding attitude about their jobs. Those people are the reasons why this dealership has been successful. Let there be no doubt, the success of a business is because the mechanics, administrative specialists, car lot keepers, the sales force and the financial specialists are the ones who control the business and how is perceived by the public. I believe that all of the requirements for an outstanding dealership have been taken in the Ken Garff business family and when your enter the dealership it is very apparent by the way the customer is treated. You, as the customer, are in a place that will do everything they can to meet your requirements and when you finish your business with Ken Garff you will leave the dealership with a feeling that everything that could be done for you has been accomplished. I know that I felt happy and great when I walked out that door. More

Awesome customer service Had a great experience buying from Ken Garff in Riverdale. Bill was a pleasure to work with and was very knowledgeable. the finance guy was also great Had a great experience buying from Ken Garff in Riverdale. Bill was a pleasure to work with and was very knowledgeable. the finance guy was also great. More

Great to deal with Easy to wirk with, sales people are not pushy. Easiest process for purchasing a vehicle, second vehicle purchased at this dealership. I will return he Easy to wirk with, sales people are not pushy. Easiest process for purchasing a vehicle, second vehicle purchased at this dealership. I will return here when ready to purchase again. More

Fantastic experience. it was a pleasure working with Bill Acree. He went above and beyond to find us the right vehicle at the right price! I would highly recommend Ken Ga it was a pleasure working with Bill Acree. He went above and beyond to find us the right vehicle at the right price! I would highly recommend Ken Garff Buick GMC to anyone looking to purchase a car or truck. More

Shady And Dishonest We found the truck that fit our families needs and began the purchasing process on Saturday afternoon. The body had a few dents and scratches, a chipp We found the truck that fit our families needs and began the purchasing process on Saturday afternoon. The body had a few dents and scratches, a chipped windshield and higher miles than we were looking for but nothing too serious. Due to a service update the truck couldn't pass an emissions test so could only be sold outside the regulated area. We happened to live in a rural area that did not require emission testing. Pricing the vehicle on kbb I felt it was listed well above its true worth and was assured by the sales team that they would lower the price to get our payment where we wanted it. Everything was going so well until I noticed the original listed sales price on the contract. Rather than keeping their word and adjusting the price they decided it would be best to adjust the finance terms adding 12 more months. We asked to see the approved finance terms and lender information but it was not complete. The manager told us the banks were not open on the weekends and it would be approved Monday morning. Not knowing if the interest rate and payment would change we decided not to sign until it was confirmed. Monday morning I received text messages from the salesman stating I had twenty minutes to take the deal. Not ten minutes later another text... "We just took the deposit . It's gone. Sorry bro." Do yourself a favor and stay clear of this dealership they have zero integrity. More

Good experience Good prices, not to pushy salesperson. I have purchased two vehicle through ken garff and have been happy with both of the experiences. I would recomm Good prices, not to pushy salesperson. I have purchased two vehicle through ken garff and have been happy with both of the experiences. I would recommend them to anybody. More

Had what we wanted and delivered Called looking for a specific vehicle, they had what I wanted. I went to other dealers that said they did have what I wanted and to come in, Went in t Called looking for a specific vehicle, they had what I wanted. I went to other dealers that said they did have what I wanted and to come in, Went in to find out they didn't and tried to get me to buy a different vehicle. I knew what I wanted with months of research. I should of went to Ken Garff from the beginning and saved time. Sales team was awesome, understanding, and patient. Financing worked hard to get me the best interest rate, they kept me posted on the progress other then me sitting there frustrated wondering what was going on. More