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Ken Garff Big Star Honda
Houston, TX
432 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 432 reviews
June 29, 2023
They are the best ever. We needed to service our car for a recall. They made the appointment and told us from the start it was extensive and it would take at least half a da We needed to service our car for a recall. They made the appointment and told us from the start it was extensive and it would take at least half a day. Right after making the appointment we got a text about the appointment. That evening another text to remind us about the appointment the next day. We got in and we’re seen right away. No waiting. Dylan let us know right away that it was an extensive recall an most likely it would take until 2 or 3 before we could get it back. After we agreed to leave it he asked us if we needed a ride. We did not since we had borrowed my son’s car to go have breakfast after dropping the car. While we were just seated to have breakfast we got a text from Dylan, reintroducing himself and giving his number for any concerns or questions. A little later we got another text with a video showing they were starting work in out car. A little before 1 we got a call to let us know it was ready for pick up. While picking it up, he once again told us to call him with any concerns and questions. While the car was there, they went ahead and checked all the fluid levels. Great job! They just gained a new customer. Most of all after the horrendous service we had experienced so far at Clear Lake Honda that had made us question our choice of purchase. Thank you Dylan, you restored our faith in Honda. More
by m2arisam
Employees Worked With
Dylan
June 15, 2023
The service department was able to take my car in quickly provide a loaner and finish in a couple hours. On a recall. I have been waiting to have corrected for two or three months service staff were quickly provide a loaner and finish in a couple hours. On a recall. I have been waiting to have corrected for two or three months service staff were pleasant, friendly, helpful, and professional. More
by Wesley
Employees Worked With
John Giraldo
June 10, 2023
The dealership was most inviting, the sales representative most well informed and helpful and it was a pleasure meeting all the sales team at Big Star Honda. Fr. Jim Courville representative most well informed and helpful and it was a pleasure meeting all the sales team at Big Star Honda. Fr. Jim Courville More
by frjim
Employees Worked With
Danny Tran, Michael Nguyen, Earnest Williams
May 14, 2023
First maintenance check in for my new Honda CR-V. Appointment time honored. Agent was friendly and courteous. Wait time for completion of maintenance check was a little over an hour. Overall great se Appointment time honored. Agent was friendly and courteous. Wait time for completion of maintenance check was a little over an hour. Overall great service and experience. ☆☆☆☆☆ More
by theriamalone
Employees Worked With
Rudolpho Martinez
