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Ken Garff Big Star Honda
Houston, TX
432 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 432 reviews
October 14, 2018
Great Sales Team! This is our 3rd car to purchase from MJ and Big Star Honda! Always great and fast service and wouldn’t go anywhere else to buy our vehicles! This is our 3rd car to purchase from MJ and Big Star Honda! Always great and fast service and wouldn’t go anywhere else to buy our vehicles! More
by RTran12
Employees Worked With
Janet and Tuyen were great finance staff to deal with!, Michael Nguyen
October 12, 2018
Big star Honda The manager Geraldi Cuello and our sales person Dylan Thornburg did an awesome job. They worked with us on our budget and went way and beyond in getti The manager Geraldi Cuello and our sales person Dylan Thornburg did an awesome job. They worked with us on our budget and went way and beyond in getting us something better. Dylan found the perfect car for us!! He was very helping and attentive. Great communication skills. Felipe Canales in finance on the other hand Needs improvement on customer service. You can’t tell a customer to hold on and listen. I believe when your in this industry one has to have patience with the customers and make them feel like they are making the right choice. More
by gottagetit
Employees Worked With
Dylan Thornburg/Geraldi Cuello
October 01, 2018
Very happy Pleased with the service that salesman Anthony and Janet in Financing provided. They made the process easy on me. Thank you Big Star Honda. Love my ne Pleased with the service that salesman Anthony and Janet in Financing provided. They made the process easy on me. Thank you Big Star Honda. Love my new van!!! More
by Whyyy1234
Employees Worked With
Anthony and Janet
September 27, 2018
Big Star is Awesome My husband and I visited Big Star Honda, interested in a 2017 Ford Explorer Truck. Salesman Leo K provided us with quick, attentive and courteous serv My husband and I visited Big Star Honda, interested in a 2017 Ford Explorer Truck. Salesman Leo K provided us with quick, attentive and courteous service. He walked us thru the whole process, explained all the details regarding finance options and was great to work with. Felipe C., the Finance Manager provided us with great service, he explained our product options and was very detailed in explaining our financing. We definitely recommend Big Star Honda, ask for Leo and Felipe. More
by Drich526
Employees Worked With
Leo Kanu and Felipe C
September 12, 2018
Will Holderfield Will was a great help in finding the right car and getting us a price we could live with. We highly recommend him and give him a 10 on his review. Will was a great help in finding the right car and getting us a price we could live with. We highly recommend him and give him a 10 on his review. More
by Barry Harmon
Employees Worked With
Wil Holderfield ( salesman)
August 29, 2018
Mr Leo was great, very helpful Me Leo was very helpful and knowledgeable. He was friendly and gave me the best service. He made sure I got the vehicle I wanted Me Leo was very helpful and knowledgeable. He was friendly and gave me the best service. He made sure I got the vehicle I wanted More
by Storm
Employees Worked With
Leo Kanu
August 26, 2018
Dishonest Most dishonest and deceitful behaviour from a dealership. Hide facts and pass on costs behind. Play of words like we will throw in 2 years service an Most dishonest and deceitful behaviour from a dealership. Hide facts and pass on costs behind. Play of words like we will throw in 2 years service and pass a hidden fee of $99 within the sales contract. Later on it was found this was added in the documentation fee in the invoice. Agreed on a price and when reached there to sign the papets and take delivery , the invoice comes, says there was a communication error and price is increased. More
by Hobda civic 2018
Employees Worked With
Dylan Thornburg and his sales manager
August 26, 2018
I was blown away by the incredible service I went to the dealership yesterday (8/18/2018) and I wasn’t even expecting to be buying, although I was quite prepared to if the right vehicle caught I went to the dealership yesterday (8/18/2018) and I wasn’t even expecting to be buying, although I was quite prepared to if the right vehicle caught my eye. Personally, I’ve been looking to purchase a Honda Accord, and little did I know that yesterday would be the day. After a test drive I was mesmerized by how remarkable the ride felt. It was a quiet ride, although if I wanted to I had the option to switch the car into sport mode for a bit more noise. Though, the car that I test drove wasn’t exactly what I was looking for regarding the color. Not a problem apparently because they carried the same exact car in a midnight blue. The sales rep waited no less than a second to go get the car I was looking for and he was back within 5 minutes with the car I would soon be driving out of the lot with. My father spoke from experience that Honda usually doesn’t stray too far away from the price of their vehicles and the appraisal value of a trade-in. When we spoke to the sales rep about getting a deal, he worked with us and shaved off about $1k on the vehicle’s window price and including the cost of fill ups on tires. Also, the cost of a trade-in was just a little too low for my liking, at first. The rep went and talked to whoever he needed to talk to and came back with an offer for my trade-in the was absolutely perfect! I went ahead and signed all of the paperwork and was then lead to financing. The wait was a bit long, but it was worth it and besides, it was late Saturday evening. More
by Tempestual
Employees Worked With
Bashir LaTeef, Janet (finance agent)
August 14, 2018
Great buying experience!!!! From the moment I was introduced by the salesman I was taken care of and felt like I wasn't another number. They really exceeded my expectations and I From the moment I was introduced by the salesman I was taken care of and felt like I wasn't another number. They really exceeded my expectations and I will definitely recommend to others!!! More
by Lovedriving
Employees Worked With
Lee Creech
August 12, 2018
Awesome ❤️❤️❤️ Sales man Anthony Nyugen and Sales Manager was the best. Keep it up the good works. Highly recommend this dealership. About free surprises from t Sales man Anthony Nyugen and Sales Manager was the best. Keep it up the good works. Highly recommend this dealership. About free surprises from the sales manager More
by Big star ⭐️
Employees Worked With
Anthony Nyugen and the his manager are awesome
