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Ken Garff Big Star Honda
Houston, TX
432 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 432 reviews
February 27, 2019
Accessories to rip you off Their quote did not include bs accessories and then they add almost $2000 to the quote for things you don’t want or need. Classic bait and switch con Their quote did not include bs accessories and then they add almost $2000 to the quote for things you don’t want or need. Classic bait and switch con artists. More
by Nathan
Employees Worked With
Erin Jones
February 26, 2019
Trade in a car for another car Ruth is a very helpful and respectful sales lady and does everything to help you get in a car she goes above and beyond to helo you Ruth is a very helpful and respectful sales lady and does everything to help you get in a car she goes above and beyond to helo you More
by Donald
Employees Worked With
Ruth
February 25, 2019
not the best I give 2 stars very generously. The process did not go as smoothly as I would have liked, from the time I walked in, to the time I left. Most of the s I give 2 stars very generously. The process did not go as smoothly as I would have liked, from the time I walked in, to the time I left. Most of the salesmen seem to have a nonchalant attitude as if I were not a buying customer. Before I drove to the dealership, I made several attempts to reach someone to help me with a particular vehicle, all of them unsuccessful and never received what I needed(point of contact at that time, Helen, seemed not to care that I did not receive what was needed) . I tried to schedule an appointment online, was unsuccessful with that also. Finally I gave up and drove from Richmond/ Rosenberg area to the dealership, only to find out that the car I was interested in was not there, or so we thought. No one could give a definite answer on anything. This was frustrating and unorganized. The sales associate seemed ok for the most part, until I asked her a question and she laughed in my face. The detail job on the cat I purchased, seemed rushed and half done. Had to get it detailed myself the next day. The smoothest part seemed to be the lady in the finance department. She was truly professional and helpful (probably the only reason why I went through with the entire process). As someone whom owns their own business and has worked on hospitality for over 12 years, this place sure could use some. I have purchased vehicles there before, back when it was McDavid, and the difference is like night and day. McDavid cared about people that walked through the door (so much so that they would meet you outside) and big star seemed nonchalant about people that walk through the door. More
by cdr0602
Employees Worked With
Kim Vu
February 24, 2019
Satisfying Anthony was very helpful he pushed until we were happy with a car he talked to us about the car gave a few tips my daughter walked out happy everyone Anthony was very helpful he pushed until we were happy with a car he talked to us about the car gave a few tips my daughter walked out happy everyone there was nice. More
by Debra711
Employees Worked With
Anthony
February 19, 2019
Refreshing This dealership is very accommodating. They are willing to go the extra mile, to help you get the vehicle you want. It is very refreshing to talk to a This dealership is very accommodating. They are willing to go the extra mile, to help you get the vehicle you want. It is very refreshing to talk to a dealership that is honest and upfront. More
by Refreshing
Employees Worked With
Marvin Pineda and K. Nava, Martin Carcano, Kim Vu, Ashley Lane, Jorge Martinez, Juan Carlos Garcia, Rudy Moreno, Ovimalyn Rodriguez, Yasin Kasam
February 16, 2019
Superior Customer Service Proficient & friendly staff who are there to answer any questions. Everyone is so welcoming & treat you like family. We are still in awe of how quick Proficient & friendly staff who are there to answer any questions. Everyone is so welcoming & treat you like family. We are still in awe of how quick & efficient the process of our purchase was. I definitely recommend Big Star Honda. More
by Jules07
Employees Worked With
Victor Gutierrez
February 02, 2019
First time buying made easy. I was on my own for buying my car. Ryan, my car salesman, and Janet in Financing, were a HUGE help. They answered all my questions and with a smile. I I was on my own for buying my car. Ryan, my car salesman, and Janet in Financing, were a HUGE help. They answered all my questions and with a smile. I’m big on customer service, and I was not let down. Thank you Big Star Honda! More
by Ksal13
Employees Worked With
Ryan, Janet
January 30, 2019
Great experience Worked with Juan in sales to trade in a couple cars and purchase a new Accord. The whole experience was painless and very smoot. Would recommend and g Worked with Juan in sales to trade in a couple cars and purchase a new Accord. The whole experience was painless and very smoot. Would recommend and go back again. More
by Sweithman
Employees Worked With
Juan Carlos Garcia
January 15, 2019
Fantastic 5 star rating for being the best of the best . Satisfied with my car purchase. Recommend people to buy from this dealership. Good people to work with 5 star rating for being the best of the best . Satisfied with my car purchase. Recommend people to buy from this dealership. Good people to work with More
by remiix1
Employees Worked With
Daniel
January 15, 2019
Excelente Servicio Excelente vendedor, Juan Pineda. Excelente Servicio al cliente de parte de todo el personal del dealer. Una experiencia gratificante. Buscaron la mejo Excelente vendedor, Juan Pineda. Excelente Servicio al cliente de parte de todo el personal del dealer. Una experiencia gratificante. Buscaron la mejor opción que se ajusta a mi. More
by Jonamzd3
Employees Worked With
Juan Pineda
