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Big Star Honda

Houston, TX

Overview
Reviews
Vehicles
4.6
526 Reviews
Our goal is to make your car buying experience the best possible. Big Star Honda's virtual dealership offers a wide variety of new and used cars, service specials, and Honda parts savings. Conveniently located in Houston, TX we are just a short drive from Pasadena, TX and Pearland, TX.
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11200 Gulf Freeway

Houston, TX

77034

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Showing 526 reviews

February 04, 2026

Great place to get your car serviced. The customer service is outstanding and they always keep you updated. Also the waiting area is nice and the complementary coffee is great. More

by m87khattak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
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January 31, 2026

Worked with us to get a great price on our trade and the new vehicle. Didn’t have to sit there all day. More

by johnamatron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel, Ruth, Juan
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January 31, 2026

Sang was very prompt, kind, helpful, and communicative about the repairs my van needed. The repair job itself was quick, and we'll done. I am VERY pleased with my experience! More

by lbschnell
Recommend Dealer
Yes
Employees Worked With
Sang
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January 31, 2026

Really fast and great customer service! They helped me finish my deal very quickly!Awsome More

by raybraijon23
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Amelia
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January 31, 2026

Knowledgeable and kind Daniel was a pleasure to work with. He took his time showing us multiple vehicles and really made sure that I had what I was looking for. Ruth was extremely efficient and super sw More

by martinez.cassandra84
Recommend Dealer
Yes
Employees Worked With
Daniel and Ruth
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January 31, 2026

Staff is knowledgeable about problems, explain recommendations to fix the car. Very much satisfied with customer experience More

by ny.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
10 out of 10
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January 31, 2026

Perfection as always with Dylan Dylan is a complete professional individual who represents your organization to the highest. Dylan keeps his life in check and always appears to be having a good day More

by LIDIVERS
Recommend Dealer
Yes
Employees Worked With
Dylan
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January 31, 2026

Did not fix my problem and charge me $ 2100. 00. We're not very honest with the explanation of the job that they did. More

by guyg2727
Recommend Dealer
No
Employees Worked With
Dylan
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Jan 31, 2026 -

guyg2727 responded

Need more explanation on work being done.

Jan 31, 2026 -

guyg2727 responded

Don’t think I will go back for any repairs. After more than ten years getting my work done there, was very disappointed.

Feb 03, 2026 -

Big Star Honda responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Karl Lutz, karll@bigstarhonda.com

January 30, 2026

They took good care of me. It was fast than expected. I’ll be coming back for my upcoming services. More

by mreyes8468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
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January 30, 2026

Well staffed and organized. Recently remodeled the sales and service department. Will definitely continue serving my vehicles and make this my default location when purchasing More

by Tomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Nyguen and Ruth Frias
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