Ken Ganley Westside Imports - Service Center
North Olmsted, OH
1,010 Reviews of Ken Ganley Westside Imports - Service Center
Mrs Blaha I receive good service. I was satisfied. The Agency was clean and comfortable. I like the shuttle service to my house while my vehicle was getting ser I receive good service. I was satisfied. The Agency was clean and comfortable. I like the shuttle service to my house while my vehicle was getting serviced. More
First free maintenance Came in for first free maintenance (although was not needed since I only had 2,000 miles on car) and they did oil change (which I kind of thought was Came in for first free maintenance (although was not needed since I only had 2,000 miles on car) and they did oil change (which I kind of thought was unnecessary for such low mileage, did it just the same (I think they should have told me to wait until later) and they checked everything else on the car which was fine and then (at my request) they washed the vehicle and I left but the whole thing took over 75 minutes which I think was a little long but maybe they were very busy although I was only the second person there. I only saw one person and I can't remember his name but I waited at the desk for about 8 minutes until someone took care of me because one other person was there and they couldn't find his appointment on the computer for some kind of mirror that he was having put on so when someone else came in to the desk he took care of me right away and then he said it would take about 45-60 minutes and it wound up taking 75 minutes which seemed really long (luckily I had a book with me). I'm sorry I'm not good with names because the gentleman was very nice but I really feel the maintenance visit was unnecessary since the mileage was so low and no oil change was necessary and they could see that on my Hyundai monthly report or when they went out to look at the car and advised me. My husband told me that when I got home. More
Awesome Service Took my car in for a oil change notified the guys at service of some problems i was having with my coolant / water pump. They took the time to look at Took my car in for a oil change notified the guys at service of some problems i was having with my coolant / water pump. They took the time to look at my problem with no pre schedule. They expressed genuine concern for the well being of my vehicle and insisted I take a loaner until they could sucessfully diagnose the problem. All the guys in the device department were awesome and easy to talk to and genuinely just wanted to do a good job. Thanks Guys! A+! More
Painless every step of the way ... All went well .... Mike, the Service Writer, got me all setup and quickly on my way .... called to bring me up to date on progress and called when the All went well .... Mike, the Service Writer, got me all setup and quickly on my way .... called to bring me up to date on progress and called when the work was completed. He was professional, friendly and knowledgeable in every interaction. I wouldn't hesitate, even for a moment, to do business with Mike in future. More
Great Service! Michael took great care of me. He was friendly and courteous! I was in for my regular maintenance without an appointment and the wait was minimal. Michael took great care of me. He was friendly and courteous! I was in for my regular maintenance without an appointment and the wait was minimal. The waiting area was comfortable and Michael explained everything that was done to the vehicle. Would recommend them to anyone! More
great Great service and help. No problems and no confusions whatsoever. Definitely reccomend to others. Wow. Just excellent. I loved it. Wish i could live t Great service and help. No problems and no confusions whatsoever. Definitely reccomend to others. Wow. Just excellent. I loved it. Wish i could live there. More
Service dept. Ganley Westside As always everything was done in a timely manner. In fact a problem was found and we were given a car to use until the problem was fixed. (The next da As always everything was done in a timely manner. In fact a problem was found and we were given a car to use until the problem was fixed. (The next day). More
Great Service Great service experiance. Everyone was very friendly and helpful, even the General Manager stopped and spoke with me on the sales floor. Work was comp Great service experiance. Everyone was very friendly and helpful, even the General Manager stopped and spoke with me on the sales floor. Work was completed on time as promised with my car washed... Thank you. More
Great customer service and savy repair techs Customer service is always top notch at this center, and their experience techs get the job done RIGHT the first time. Its worth the extra money when Customer service is always top notch at this center, and their experience techs get the job done RIGHT the first time. Its worth the extra money when your treated well and your car is in capable hands! thanks you! More
Always GREAT customer service! Thank you for putting up with me and my GLI. Chris and the other guys always take care of my needs without making me feel silly. They smile and say Thank you for putting up with me and my GLI. Chris and the other guys always take care of my needs without making me feel silly. They smile and say everything is ok (when there wasn't anything wrong). The few issues I have had they have been very helpful. More