Ken Ganley Westside Imports - Service Center

I had driven from Florida where my service department made no effort to get my maintenance check in before a 1200 mile drive but Ganley was very polite,accommodating & fast when I arrived. made no effort to get my maintenance check in before a 1200 mile drive but Ganley was very polite,accommodating & fast when I arrived. More

I BOUGHT A 2011 HYUNDAI & I WANTED TO HAVE THE CAR CHECKED OVER. ON THE WAY TO YOUR LOCATION IN N.OLMSTED THE CHECK ENGINE LIGHT CAME ON & I KNOW THATS NOT GOOD SO WHEN I GOT TO GANLEY I WENT OVER E CHECKED OVER. ON THE WAY TO YOUR LOCATION IN N.OLMSTED THE CHECK ENGINE LIGHT CAME ON & I KNOW THATS NOT GOOD SO WHEN I GOT TO GANLEY I WENT OVER EVERYTHING WITH YOUR SERVICE REPS & THEY TOOK CARE OF IT. THIS WAS MY FIRST TIME AT GANLEY & FROM NOW ON WHEN MY 2011 NEEDS SERVICE YOU WILL BE MY # 1 CALL!!!!! R/S Charles Hartman More

Keith is very attentive and I can tell that he really is interested I my problem. I had a question about a scratch on my car and he sounds genuinely concerned about the issue. Thanks, Keith. interested I my problem. I had a question about a scratch on my car and he sounds genuinely concerned about the issue. Thanks, Keith. More

I always find the staff friendly and attentive. No complaints from me. We have purchased three vehicles from this dealership. I plan to look at the new models later this year. Chris Koppi was very complaints from me. We have purchased three vehicles from this dealership. I plan to look at the new models later this year. Chris Koppi was very kind in the way he treated me. More

Always great service at Ganley North Olmsted. Thanks to Always great service at Ganley North Olmsted. Thanks to Keith Wendling and others who checked out my Bug I was in and out fast. Thanks so much, Janet Always great service at Ganley North Olmsted. Thanks to Keith Wendling and others who checked out my Bug I was in and out fast. Thanks so much, Janet McDaniel :) More

Very friendly staff and seemed that they genuinely looking for our best interest. Waiting area very comfortable and enjoyed the bagels and coffee, as well as the availability of using wi-fi (although looking for our best interest. Waiting area very comfortable and enjoyed the bagels and coffee, as well as the availability of using wi-fi (although the wi-fi was really slow but it's better than nothing). More

great fast service! i would recommend this dealership to all of my friends and family. I will keep leasing through Ganley through the coming years! all of my friends and family. I will keep leasing through Ganley through the coming years! More

Painless.fixed a few minor things under warranty and I was in and out.great Experience. Able to work me in around my busy life.Never a problem at this dealer was in and out.great Experience. Able to work me in around my busy life.Never a problem at this dealer More

I called the dealership after my "low tire pressure" warning light came on during my drive to work. I was advised to come in at any time that day for the Express Service (first come, first se pressure" warning light came on during my drive to work. I was advised to come in at any time that day for the Express Service (first come, first served). I arrived at the dealership in the late afternoon. I was quickly greeted by Victoria who got the process started, and guided me to the service desk and then the waiting area. I was also advised of the approximate cost of the tire repair should they be able to locate a specific puncture area. I also requested that the underbody be inspected due to a rock or other debris possibly hitting it recently when I was driving through a construction area. They confirmed that this type of inspection is part of the Express Service. Within an hour, I was on my way with a repaired / plugged tire and a washed car. I appreciate the fast, friendly, and helpful service! I would recommend the North Olmsted dealership to others. NOTE: Unrelated to my service - I became very frustrated with this website when opening a DealerRater Account. After carefully entering all the required information at least 3 times, I was prompted to enter some fields again. For example - I repeatedly had to enter Volkswagon as the brand - - then then asked to again enter my password and confirm it. I believe there is an error with the website that needs to be corrected. Otherwise, you will not receive some reviews due to customer frustration. More

Routan developed squeaking at 12K mi. Was aware that this model (made by Chrysler and rebadged as a VW) had premature brake wear issues. Brought in to Ganley Westside service, they confirmed the proble this model (made by Chrysler and rebadged as a VW) had premature brake wear issues. Brought in to Ganley Westside service, they confirmed the problem and replaced the calipers as well as pads under warranty, which I would consider great customer treatment after the sale. Didn't even charge me for the labor. I expect to go back again for my next car - already have my eye on a sporty red Beatle convertible for my kid when she is old enough to drive - LOL. Then I plan to trade this family van for a sportier cc myself :) More