Ken Ganley Westside Imports - Service Center

Auto Butler Service Review I have always been satisfied with the service provided by the Ganley VW employees in North Olmsted. The process was very smooth, the staff was profes I have always been satisfied with the service provided by the Ganley VW employees in North Olmsted. The process was very smooth, the staff was professional and courteous. Also, I appreciate the opportunity to use coupons, which made the cost of the prewash more desirable. More

Prompt, courteous, efficient! The process was very smooth, the staff was professional and courteous. Also, I appreciate the opportunity to use coupons, which made the cost of the s The process was very smooth, the staff was professional and courteous. Also, I appreciate the opportunity to use coupons, which made the cost of the service more competitive. More

Vince Courteous staff, competent technicians, timely and quality work done, complimentary multipoint check and car wash are very nice services, comfortable Courteous staff, competent technicians, timely and quality work done, complimentary multipoint check and car wash are very nice services, comfortable lounge area with free wifi makes waiting for repair a pleasant experience. More

Great service Met or exceeded my expectations for this type of service. Would definitely go back again for service. What else is there to say! Good bye! Met or exceeded my expectations for this type of service. Would definitely go back again for service. What else is there to say! Good bye! More

Emergency stop. Thought there was a problem---front tire smelling like burnt rubber while driving. Stopped at dealership on way to work to make sure nothing serious-- Thought there was a problem---front tire smelling like burnt rubber while driving. Stopped at dealership on way to work to make sure nothing serious--no risk in driving. Was seen immediately and service department test drove and checked everything for me. I was given complete peace-of-mind that there was no damage to vehicle and it was safe to drive. More

First Class Operation! Service Department personnel are friendly, helpful, and informative. Our engine replacement was hassle free and we had a great loaner. The hardest p Service Department personnel are friendly, helpful, and informative. Our engine replacement was hassle free and we had a great loaner. The hardest part of the process was the commute from Shaker Heights. ;) More

Both myself and car treated with respect! Dealership takes pride in their work and it immediately is apparent in the way you are greeted and the work that will take place is explained. Ganely Dealership takes pride in their work and it immediately is apparent in the way you are greeted and the work that will take place is explained. Ganely goes out of its way to insure customer satisfaction being sure that all work is completed to the customer's satisfaction as well as meeting highest standards of the industry. After the car is thoroughly washed and cleaned and ready to be taken back by the client or guest, Ganley follows up to be absolutely sure that customer is satisfied with the work and treatment. Yes, this is an exceptional dealer, in my opinion. More

Wonderful service and experience!! Extremely pleased with entire experience from beginning to end. All aspects of the service was explained in detail. We had the timing belt and brak Extremely pleased with entire experience from beginning to end. All aspects of the service was explained in detail. We had the timing belt and brakes replaced along with coolant service. The cost was less than a quote we had received from our own private mechanic. All work was completed in a day and the car returned freshly washed. The service department staff was courteous, thorough and professional. Would not hesitate to return to this dealership for any future service. More

Everyone was helpful and friendly. My car needed extra work than for what I was scheduled. I got an explanation of what and why it was needed, and a prompt shuttle service home so I wou My car needed extra work than for what I was scheduled. I got an explanation of what and why it was needed, and a prompt shuttle service home so I wouldn't have to be in the waiting room for hours, More

Best Customer Service I think the young ladie's name might be Erica in VW service dept.; She is always extremely helpful and honest and she has a great attitude! The guys I think the young ladie's name might be Erica in VW service dept.; She is always extremely helpful and honest and she has a great attitude! The guys behind the scenes always do a good job on my car, also! More