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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,010 Reviews

1,010 Reviews of Ken Ganley Westside Imports - Service Center

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November 13, 2016

Car Service Very Satisfied with service and employees. Very friendly and courteous. Everything was explained to me on what was done to my car and the cost related More

by Jean Mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Nov 14, 2016 -

Ken Ganley Westside Imports responded

Jean, Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well as your kind review, and look forward to working with you again during a future visit. Ganley Westside Imports

November 02, 2016

Service was excellent They were very polite and did not try to take advantage. The service man Keith was very helpful. The place was very clean. I would tell all my frien More

by janetbren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith in service.
Nov 03, 2016 -

Ken Ganley Westside Imports responded

Thank you for bringing your Hyundai to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well as your positive review, and look forward to working with you again. Ganley Westside Imports

October 17, 2016

Service Treatment A couple of indicator lights came on, and the crew topped off all fluids and fixed any possible leaks that may have occurred. Tires rotated and fille More

by HighPie79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2016 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well as your kind review, and look forward to working with you again. Please do not hesitate to contact us with any questions or concerns. Ganley Westside Imports

September 24, 2016

Responding to a recall. Service took a little longer then planned. Waiting area is "minimal" at best. Staff was friendly and work was performed as promised. Service departm More

by Clay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vanderhoof
Sep 30, 2016 -

Ken Ganley Westside Imports responded

Clay, Thank you for bringing your vehicle to Ganley Westside Imports for it's recall service. We appreciate the opportunity to work with you, and are glad that you were satisfied with your visit. We apologize for the fact that your service took a bit longer than expected, and will work to better communicate with our service customers in the future. We look forward to seeing you again in the future. Ganley Westside Imports

September 18, 2016

30,000 mile checkup Service was fine and the shuttle convenient except when I came to pick up my car and it was "lost" but was thankfully found, eventually. More

by carowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 19, 2016 -

Ken Ganley Westside Imports responded

Thank you for bringing your car to Ganley Westside Imports for it's service needs. We enjoyed working with you, and are glad that you were able to take advantage of our free shuttle service. We apologize for the confusion when you picked up your vehicle and appreciate your patience as we located your car. Thank you, as well, for your kind review. We look forward to seeing you again in the future. Ganley Westside Imports

August 31, 2016

Everyone was very nice and pleasant. I arrived a little early with my five year old grandson in tow for routine maintenance service. I had to wait for awhile but the service rep was very More

by ARLENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not see the service rep listed or the cashier... Bruce Green provided friendly chatting with us as we strolled around the showroom during our wait., Bruce Green
Sep 02, 2016 -

Ken Ganley Westside Imports responded

Arlene, Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well as your kind review, and apologize that your service took a bit longer than it usually would. Occasionally, high walk in customer traffic causes longer than optimal wait times, however we are thankful for you and your grandson's patience, and look forward to working with you again in the future. Ganley Westside Imports

August 29, 2016

Service employees very nice and professional. Always curteou Very pleased with service department. Sales person Sherry with whom o took o test drive of a 2016 Subaru Legacy told me that car was the only.2016 l More

by Bren71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sherry Workman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Kissel
Aug 29, 2016 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase and service your Subaru. we appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again in the future. As we sell down our inventory of 2016 models, it is possible that some 2016 models remain in our newspaper ad due to publication deadline requirements; oftentimes, we sell cars before the Saturday newspaper is published. Please do not hesitate to contact us with any other questions or concerns. Thanks again, Ganley Westside Imports

August 22, 2016

took care of everything Very pleased with the overall dealership everyone friendly love my Hyundai 's😄 I've brought three Hyundai 's and love all my experience with Ganley More

by Tuscan@cle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff warren tori sallay
Aug 22, 2016 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service all of your Hyundais. We appreciate your loyalty to Hyundai and the dealership, and look forward to working with you again in the future. Thank you, as well, for your kind review... Ganley Westside Imports

August 16, 2016

Awesome service Kevin did a great job coordinating my service. There was a glitch with online scheduling. I didn't have an appointment and needed more than an oil c More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 16, 2016 -

Ken Ganley Westside Imports responded

Janet, Thank you for bringing your Subaru to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, and are glad that we were able to get you in and out of service in a quick manner. Thank you, as well, for your positive review...we look forward to working with you again in the future. Ganley Westside Imports

August 15, 2016

oil change service staff was friendly and work was done well (I don' t recall the service staff member(was a female) she went above all, explained everything th More

by rosebuds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 16, 2016 -

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports for your vehicle's service needs. We strive for a simple and easy customer experience, and are glad that your experience lived up to this standard. Thank you, as well, for your nice review...we look forward to seeing you again in the future. Ganley Westside Imports

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