Ken Ganley Westside Imports - Service Center

Excellent Service The service staff acted in a very professional yet friendly manner. They were very helpful and willing to answer all of my questions. I left with a The service staff acted in a very professional yet friendly manner. They were very helpful and willing to answer all of my questions. I left with a satisfied feeling. More

Tire Repair Ray was extremely helpful and this was the best service I could have hoped for. He got me in right away, I was able to wait for my car while the tire Ray was extremely helpful and this was the best service I could have hoped for. He got me in right away, I was able to wait for my car while the tire was replaced along with an oil change and car wash to boot. The waiting area was great - I was able to set up my laptop and work while I waited thus keeping me as on time and on schedule as possible. Thank you for designing your service around your customers. Ray deserves praise for his attention to detail and making sure everything was to my satisfaction. More

Great service everytime I bring my Subaru Legacy in for maintenance and I have never had a negative experience. The entire staff is professional and really take care of my r I bring my Subaru Legacy in for maintenance and I have never had a negative experience. The entire staff is professional and really take care of my requests. Ray Korsage (sp?) is usually there when I bring my car in and he is always willing to help, proactive and very efficient. Keep up the good work! More

Poor Service Condescending Service Lady Drove my Hyundai Sonata this morning (2/8/2017) to this dealer as I was experiencing intermittent power loss and was worried that my engine may be goi Drove my Hyundai Sonata this morning (2/8/2017) to this dealer as I was experiencing intermittent power loss and was worried that my engine may be going out similar to what other owners of 2011 - 2014 Sonata's have experienced as a result of which Hyundai has prolonged the warranty to 120 K miles. Walked in the service center after parking the car outside at 7:45 AM and none of the two people acknowledged or greeted me continuing to work on their computer / paperwork so after waiting two minutes i asked if am supposed to just walk in at which point the young man says we need to check you in. The lady then asked me what the problem was and i said that i think i am experiencing engine failure at which point she laughed and said that its not engine failure if you were able to drive it here. I then asked if some one could look at it and confirm if it was safe to drive as i am worried about my safety and she asked if i had an appointment which i did not so she asks if i can leave the car without offering me the option of getting a loaner. I told her i can stay and she says it might be a while since she needs to service existing appointments which is understandable so i ask her can she give me time estimate as i would like to wait and she says it will probably be around 3 - 4 PM before some one can look at it (it is currently 7:45 AM) so i ask if some one can just quickly see it to ensure that it's safe to drive and she says no we cannot do it. At which point i thanked her for her time and miserable service and decided to take my chances driving to my regular Hyundai dealer in Mentor which is about 40 miles away. Made it there in one piece and they offered a loaner and told me they would call me back as soon as they check it. If any one is reading this from management your people manning the desk need some training on customer service. I understand that I did not have an appointment but my experience would have been so much better if your people were polite and at least pretended to show some sympathy. As it is you have have lost me as a potential customer for what it's worth More

Good job Very helpful no problems. Have been using them for seven years never a problem. I have purchased for new cars into used ones they all have been good Very helpful no problems. Have been using them for seven years never a problem. I have purchased for new cars into used ones they all have been good. More

Very accommodating! The service was affordsble, workers were friendly, work was done well. I thought everyone was very accommodating. The honor coupons too. I wi) def. k The service was affordsble, workers were friendly, work was done well. I thought everyone was very accommodating. The honor coupons too. I wi) def. keep.bringing my car there for service. More

Fast, Efficient Good friendly service, pleasant waiting room, clean restrooms TV, coffee, and donuts. ,Tori came and got me when everything was completed and reviewed Good friendly service, pleasant waiting room, clean restrooms TV, coffee, and donuts. ,Tori came and got me when everything was completed and reviewed all services performed and they also washed the car. More

TRUNK LATCH DAMAGE Greg was great as always and took good care of me. The guy was A-1 as he always is when I bring my care in for service. Bob Nara Greg was great as always and took good care of me. The guy was A-1 as he always is when I bring my care in for service. Bob Nara More

Easy in and out Appointment was made the day before. It was easy to get in and out quickly, as all I needed was an oil change and a quick look at my car. Appointment was made the day before. It was easy to get in and out quickly, as all I needed was an oil change and a quick look at my car. More

Service personnel are excellent The service personnel at Ganley West Side Imports are professional and know their product. It is a pleasure working with them as well as with sales a The service personnel at Ganley West Side Imports are professional and know their product. It is a pleasure working with them as well as with sales associate Sherry Workman who assisted with my 2nd Subaru purchase. More