Ken Ganley Westside Imports

Under NO circumstances should you deal with these crooks. While they're "woo-ing" you into buying the car, it all goes well. Once they've got your money, you're screwed. Everything seemed to be going fin While they're "woo-ing" you into buying the car, it all goes well. Once they've got your money, you're screwed. Everything seemed to be going fine until the day we went to pick up the car we'd already signed for. Jannelle (sales), Rob, and Jim (finance guy, I'm pretty sure that was his name) had lied--about the Carfax and financing options to name a few--on the day we signed the agreement but of course none of this came to light until we went to get the car and sign the financial papers. They had written the WRONG VIN on a document, the Carfax showed incorrect mileage, and they had flat out lied about financing options. Their financing lie (or as they call it, "mistake") cost us $1000. I should have ran for the door right then, but because I wanted the car, I pressed on. Now on to one of my favorite parts: I had driven from out of town to purchase this vehicle and therefore made an appointment to pick it up. My husband and I got there at our appointed time but sat in the lobby for more than an hour (how am I sure of the time? we watched two and a half episodes of the Brady Bunch) before anyone helped us and when we finally got the vehicle, it was never even cleaned! It was absolutely filthy! Talk about shamelessly horrible service. The finance guys there not only total douchecanoes (they think their lame attempts at sarcasm are so amusing) but they are shady as xxxx. The one who finalized our paperwork was rude and every time I asked a question, it was like it was his first day on the job ("Um...well...you see...") I will NEVER make the mistake of going anywhere near these incompetent thieves again. More

I have been working with this dealership for a little over a year and a half, from coming in to look at used cars all the way to them finding me a deal that fit my budget. They ended up finding me a bett over a year and a half, from coming in to look at used cars all the way to them finding me a deal that fit my budget. They ended up finding me a better car than I had hoped for for less money then I had intended on paying. The customer service was excellent from start to finish, and the staff worked very hard to ensure that my signing was finished in minutes from our finishing the deal. I was very indecisive, which was made worse by the fact that this dealership offers three great product lines along with a large selection among those three, but Mike worked to narrow my choices by my budget yet still manage to keep my wants in mind, never once pushing me towards a car I didn't want. Overall, the experience was great, and I look forward to sending my family there for their needs. I also highly recommend working with Mike Vanderhoof, he is diligent and respectful. More

The dealership was convenient to where we live and where my wife works. That is all of my review. The rest of this is just words so I can get this over with. my wife works. That is all of my review. The rest of this is just words so I can get this over with. More

I went online to obtain a price from all the Northeast Ohio Subaru dealers and Woody Tannous from your dealership was the only Internet rep who contacted me. He was very cordial and we discussed possible Ohio Subaru dealers and Woody Tannous from your dealership was the only Internet rep who contacted me. He was very cordial and we discussed possible prices and availability and bec ause he took the time to call me I decided to visit your dealership. I found Woody to be straightfoward and honest and was pleased to have the opportunity to work with someone I trusted. Mike Bruns More

The service was outstanding everyone we had contact with at the dealership was super friendly.Our salesman Andy Carl was the best.My wife and i have never had a better experience buying a car.He made us ver at the dealership was super friendly.Our salesman Andy Carl was the best.My wife and i have never had a better experience buying a car.He made us very comfortable and was very noligable about cars.Thanks again to Ganley west side for making it a great experience leasing our Jetta More

We were very satisfied with our experience at Ganley. Gary was very friendly and helpful. He was very honest and informative about the car choices we were interested in. He was very accommodating durin Gary was very friendly and helpful. He was very honest and informative about the car choices we were interested in. He was very accommodating during the entire process. More

Jay did an excellent job throughout the process! He is a great client advisor and goes the extra mile to ensure customer satisfaction. Mike also did a great job on the financing and the paper work. This is great client advisor and goes the extra mile to ensure customer satisfaction. Mike also did a great job on the financing and the paper work. This is the 3rd vehicle I have leased/ purchased at Ganley BMW and it won't be the last. More

Awesome experience with sales and service. Great with customer service a very friendly staff who are very attentive and not pushy. For sure recommending this dealership to friends. Love the Passat. customer service a very friendly staff who are very attentive and not pushy. For sure recommending this dealership to friends. Love the Passat. More

Brooks and Frank along with Franks brother were extremely thorough from when I initially came in to discuss the type of BMW I would lease, the test drive demonstration and my own test drive of a 535Ix, instr thorough from when I initially came in to discuss the type of BMW I would lease, the test drive demonstration and my own test drive of a 535Ix, instructions on how to use this amazing vechicle, along with general extreme pleasantry when dealing with everyone including the business manager. All in all a very rewarding experience. Terry Kratzer More

We were totally satisfied with how Jay handled our trade-in (a very fair deal), and new car purchase! He was very diligent in keeping in touch with us about the progress of the car getting to the dea trade-in (a very fair deal), and new car purchase! He was very diligent in keeping in touch with us about the progress of the car getting to the dealership, and in general, very good with communications. He was always "on top" of things; a very good salesperson. We gave this the excellent ratings because , firstly, we love BMW's...this is our fourth one! Also, the purchasing experience, with Jay Trainer was smooth and enjoyable! His knowledge of the vehicles was very good, which is so important when purchasing a new vehicle. The service department is also excellent and always gets our car in for service in a very timely fashion. Everyone we encounter there is friendly and hospitable. Thank you for another great experience! George and Sally Bescak More