Ken Ganley Westside Imports
North Olmsted, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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The staff at this dealership made purchasing a new vehicle extremely easy and stress-free. Sarah Klein, the sales associate, listened to what I wanted and was able to secure an appropriate vehicle th vehicle extremely easy and stress-free. Sarah Klein, the sales associate, listened to what I wanted and was able to secure an appropriate vehicle that same day. The following day, I was able to complete the purchase and drive the new vehicle home in short order. Before I left the dealership, Sarah spent a great deal of time acquainting me with the new car, introducing me to the service department staff, and even synchronizing my cell phone's Bluetooth function to the car's connection. This was the easiest, most enjoyable vehicle purchase I have ever made, and I was impressed by the professionalism I encountered. More
the ease with making the appointment was great. I was greeted cordially by Keith when arriving for my morning appt, and had been told over the phone previously that it would take approximately 4 hours fo greeted cordially by Keith when arriving for my morning appt, and had been told over the phone previously that it would take approximately 4 hours for the service, and I was called exactly at 1pm with an update on my service work. o far the car seems better for all their efforts, and I am happy with my experience...Though I wish the cost had been a wee bit less! he personnel crew was extremely helpful and courteous. More
We basically were looking for a car to buy or lease but not sure what brand. The Volkswagen dealer happened to be in our view so we went in. The sales person Michael approached us and gave us a chance to l not sure what brand. The Volkswagen dealer happened to be in our view so we went in. The sales person Michael approached us and gave us a chance to look at the cars. We were provided with thorough information. The service was great, informative, and productive. Great and smooth sailing experience. More
Came in for a recall on the remote start. It only took an hour and I even had breakfast there. The only thing I would ask in the future would be that if you need to bring in both fobs for any reason that an hour and I even had breakfast there. The only thing I would ask in the future would be that if you need to bring in both fobs for any reason that they tell you that when you make the appointment. I had to return home for the second key fob and go back. Just a suggestion. More
Mike made buying a car a pleasant experience. His knowledge and expertise regarding the car we were interested in made it easy to purchase the Passat that we bought. We would definitely buy another knowledge and expertise regarding the car we were interested in made it easy to purchase the Passat that we bought. We would definitely buy another car from Ganley. More
Never thought I would ever buy a BMW. Mr. Roberts however asked me questions that identified vehicles I might be interested in looking at. He then explained the highlights of the cars and took the t however asked me questions that identified vehicles I might be interested in looking at. He then explained the highlights of the cars and took the time to answer questions. He then took me for a demo ride that was incredible. After showing me what the car could do in the hands of an experienced driver of the car he handed it over to me and encouraged me to put it to the test. Outstanding car and salesperson. Thanks again for a magnificent 328Xi. More
I've had my Routan for about 6 months and I've had it in for service twice so far. The service has been perfect, especially since it's all covered under warranty - oil changes, tire rotations, et had it in for service twice so far. The service has been perfect, especially since it's all covered under warranty - oil changes, tire rotations, etc. The staff are friendly and I've never had an issue with them. One odd thing about the dealership is, when I dropped off my vehicle after the service department closed, I used their after hours drop box. I filled out the form, put my car key in the envelope and slid it through the slit in the door. Then I stepped on a hose and the whole door opened! Other cars were inside and my keys were just sitting on the ground exposed for anyone to take, because the large garage door was now open. Luckily, an employee drove by (out of nowhere) and helped me. He put my key and envelope in the service office and closed the door. If he hadn't been there after hours, I would have had to hunt for a way to close the door. Otherwise, everything is great at this dealership. More
The rating given was because the service was outstanding! We are looking forward to purchasing a vehicle for our daughter in September. Great staff this was our second purchase. Hey when you have a great We are looking forward to purchasing a vehicle for our daughter in September. Great staff this was our second purchase. Hey when you have a great dealership like Ganley Westside Imports why go enywhere else? More
I brought my car in for a forty thousand mile service and Bill was extremely helpful in getting me a rental car along with completing the service in a timely manner. Bill was extremely helpful in getting me a rental car along with completing the service in a timely manner. More
I was very happy with my experience. I was met right at the door when I walked in and I was shown right to the car I had liked online. The employee that showed me the car was friendly and made me feel comf the door when I walked in and I was shown right to the car I had liked online. The employee that showed me the car was friendly and made me feel comfortable and was not pushy. More