Ken Ganley Westside Imports

We purchased a Jetta for my son because we believed it was a vehicle we could rely on, we looked over the summer for the right deal and after discussing our needs and budget with Andy Carl, he provided a was a vehicle we could rely on, we looked over the summer for the right deal and after discussing our needs and budget with Andy Carl, he provided a sound solution. The paperwork for the deal was minimal and this was the first time I was in and out of a dealership in under an hour and a half with a car. My time is valuable as is everyone elses, that last fact was one of the best parts of the entire deal. More

Great experience at all levels with the team at Ganley BMW. My experience with their service team has been top notch and now I can say their sales and office team handling my recent purchase is also top BMW. My experience with their service team has been top notch and now I can say their sales and office team handling my recent purchase is also top notch. Ed Hall and Mike Hall made it a great experience. I highly recommend Ganley and the team. More

Everyone was very helpful and easy to work with. It turned out to be an enjoyable, rather than stressful experience. The salesman, Mike, was very pleasant and informative. turned out to be an enjoyable, rather than stressful experience. The salesman, Mike, was very pleasant and informative. More

Wonderful to work with. I did not feel any pressure when looking at cars, and overall I felt they were very willing to work with my price point and still get me the car I wanted. Other dealerships were ver looking at cars, and overall I felt they were very willing to work with my price point and still get me the car I wanted. Other dealerships were very pushy and called multiple times a day to pressure me into buying, but Mike was so easy to work with and I walked away very happy after one visit. More

I unfortunately bought my car elsewhere but had an emergency situation and the guys at Ganley Westside where awesome. Ray and Dave are GREAT to deal with and go out of their way to help people. I will emergency situation and the guys at Ganley Westside where awesome. Ray and Dave are GREAT to deal with and go out of their way to help people. I will definitely get my next vehicle from Ganley Westside Imports. More

Thanks, Woody for making this whole procees quick and easy. He spent his time and went over all my options between the Forester and Outback. He was even willing to show me the Volkswagen Tiguan but in th easy. He spent his time and went over all my options between the Forester and Outback. He was even willing to show me the Volkswagen Tiguan but in the end I decided on the Outback. I love my new Outback. More

The whole buying process was simple, straight forward and honest. I picked up my new outback in about an hour after making the arrangements with Rob over the internet. Price was as agreed, and the car was honest. I picked up my new outback in about an hour after making the arrangements with Rob over the internet. Price was as agreed, and the car was perfect. Geoff the finance manager was great, fast accurate paperwork. I will be back for the service in the brand new building. Cant wait to see it done. More

Nothing went right with this dealership. I agreed on a price and put down a credit card deposit over the phone since I live a few hours away. When I went to pick up the vehicle, they convinced me that the price and put down a credit card deposit over the phone since I live a few hours away. When I went to pick up the vehicle, they convinced me that they could give me a better interest rate than my bank financing, so I spent the extra 2 hours talking to their finance manager. The guy was pretty slick and convinced me to buy the gap coverage w/ some horror stories. After I got home, I thought better of it, and tried to call the guy back to cancel the gap insurance (he said I could cancel it anytime, and it'd be easy). Of course suddenly the guy is unreachable and never returns my calls. I call another finance manager at Ganley and they tell me that they've sent my paperwork off to the central office and can't get my GAP insurance information unless I come down and fill out a form. I ask if I can just call the gap insurance company directly and cancel through them. They tell me that THEY DON'T KNOW who my gap coverage is with and it'd take hours to find the paperwork!! They claimed to use several different companies, but they also wouldn't give me the list of supposed companies. So this is where I realize Ganley is either a bunch of crooks or just really incompetent, and it's hard to believe anyone can be that incompetent. At this point I book time off of work to go back down there and take care of it in person. Last minute before I start driving the 2 hours, I decide to try something different. I call a random finance guy, tell them that so-and-so finance manager was supposed to send me a copy of the GAP contract for my files, but I hadn't gotten them yet. They tell me that I should just call EasyCare gap directly and have them send the paperwork to me. Ha. So suddenly they know exactly who is doing my GAP? Anyways, I call EasyCare, the lady says I can cancel by faxing her a cancellation form, and I get a confirmation that it's been cancelled the next day. Also, other items: Ganley did a poor job inspecting my vehicle. This was in the winter time, so I didn't think to roll down the windows. Of course there was an issue w/ the window that had to be warranty serviced. Same goes for various other components (fit and finish type things). This is my 2nd VW, and I'm willing to put up w/ a certain number of minor quality issues compared to other makes just because VW's are fun to drive and have relatively nice interiors, but these were things that should have been caught before the customer had a chance to notice them. Overall this experience has left me feeling less good about VW ownership, and I'll probably avoid them from now on. More

We felt like we were trying to be pushed into signing a lease contract with Ganley Subaru. And after they couldn't get to where we needed payment wise, they held my keys and my credit card hostage while th lease contract with Ganley Subaru. And after they couldn't get to where we needed payment wise, they held my keys and my credit card hostage while they kept trying to talk us into leasing. I expected better. More

Good price on cars, but once you've signed on the dotted line, they don't want to give you the time of day. It's crazy; I can barely get the salesman to stay on the phone with me for three minutes, and the line, they don't want to give you the time of day. It's crazy; I can barely get the salesman to stay on the phone with me for three minutes, and their customer service attitude pretty much consists of "if you have a problem, take your business elsewhere." Professional & friendly to deal with, even when they are providing a complete lack of customer service. More