Ken Ganley Westside Imports
North Olmsted, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Dan was fantastic,he really seemed to be genuine. Dan took care of me, first time buyer. Dan took care of me, first time buyer. More
The experience did not feel very genuine. It just seemed as though they wanted to get a deal done, and did not ask for any of my preferences, or match my previous lease vehicle features which It just seemed as though they wanted to get a deal done, and did not ask for any of my preferences, or match my previous lease vehicle features which included a power liftgate. The new car. I am now paying more for a month now does not even have a power liftgate, and we are very disappointed with that and something that should have been mentioned as the salesman told us the new lease would have everything and more than my previous vehicle lease. More
Warm greetings every time I walk through the dealership doors. Candace listened to my wants and needs and picked a car that I love. The best coffee in town. doors. Candace listened to my wants and needs and picked a car that I love. The best coffee in town. More
Friendly and efficient service Friendly and efficient service. The sales representatives were very personable and kind and took great effort into giving me a good experience service. The sales representatives were very personable and kind and took great effort into giving me a good experience More
Amazingly great experience. Carlo and Stephen were very genuine and made the experience so pleasant and comfortable that we came back in for another vehicle. Thank you! Carlo and Stephen were very genuine and made the experience so pleasant and comfortable that we came back in for another vehicle. Thank you! More
Customer service is not the best. Leased two cars recently. One car was given with only 1/2 tank gas and the windshield wiper fluid was not checked. We found out on a snowy day trip, Leased two cars recently. One car was given with only 1/2 tank gas and the windshield wiper fluid was not checked. We found out on a snowy day trip, had to stop and fill it, and then had trouble priming the lines in 2 degree weather. Caused us an hour delay.For other car, had a scheduled appt to pick up car and finish paperwork. Had a week and a half to get car prepped. They were just working on it at my appt. Had to wait almost 2 hours for a finance guy. The service dept is not very good. One female employee at the desk tends to be rude. My daughter has had multiple issues with her car and the service dept. Have over filled her oil and coolant. Lack of communication. Has tried to talk to general manager on multiple occassions but will not return her calls. More
All good. Straightforward, easy and reasonable fair pricing. Nice, friendly dealing. Salesperson was easy to deal with and respectfull the whole process. Straightforward, easy and reasonable fair pricing. Nice, friendly dealing. Salesperson was easy to deal with and respectfull the whole process. More
They are just a typical dealership. I'm sure no one will remember they made mistakes with the numbers and it was upsetting. I did not have a problem with my salesman he was nice. I'm sure no one will remember they made mistakes with the numbers and it was upsetting. I did not have a problem with my salesman he was nice. More
My recent visit was quick and easy, got what I asked for and everything that took place was communicated on clearly. and everything that took place was communicated on clearly. More