Ken Ganley Volkswagen Willoughby Hillls

Didn't close, but a great salesman Although we couldn't close on the deal due to a significant dealer incentive out of the Cleveland area, I still feel a need to share my dealings with Although we couldn't close on the deal due to a significant dealer incentive out of the Cleveland area, I still feel a need to share my dealings with salesman, Steve Novak. Steve was about as professional as they come. He kept me in the loop without going overboard and pestering me (there is a fine line there). He was honest, friendly and knowledgeable concerning the CX5 that I was punching. I sure do recommend Steve if you are shopping at Eastside Mazda. More

No xx Salesperson- Ed Davis- 5 star gentleman, And I never rate anything 5 stars... I was looking for a certain CPO vehicle and willing to travel for it. Salesperson- Ed Davis- 5 star gentleman, And I never rate anything 5 stars... I was looking for a certain CPO vehicle and willing to travel for it. I dealt with 10-15 dealerships from Ohio to MD. I came across some really slimy tactics and unbelievably rude salespeople at other dealers. I have zero tolerance for that At Eastside we settled on a price, but then I got held up (VW buyback) and couldn't get out there until almost 2 weeks later. I was lucky the vehicle was still there, and we picked up where we left off. They even still honored the price we negotiated from a few weeks earlier (which based on mileage and year was far better than anyone else). I traveled 4 hrs to get out there and was on the road with the car in about an hour. No funny stuff. No trying to tack on extras. No red flags. No aggravation. Ed Davis seemed like a genuinely nice guy. Not fake nice, not pushy, not intimidating. While other salespeople were upfront on what days they weren't available, Ed even came in on his day off to close the deal. Well worth the day trip to get a better deal without any xx More

If your tired of being xxxxxx around by other dealerships go here and you WILL buy a car there. They went the extra mile for me and I know they will do the same for you. Friendly honest sales and pricing, fa go here and you WILL buy a car there. They went the extra mile for me and I know they will do the same for you. Friendly honest sales and pricing, fair trade in allowance no gimmicks. Great service department and CLEAN DEALERSHIP. More

TOOK MY 2001 PASSAT IN FOR SERVICE. I HAD A 12:30 APPT. THE APPT WAS FOR A OIL CHANGE,I WAITED IN THERE WAITING AREA FOR MY CAR.THEY WERE FINALLY DONE AT 2:30.THEY SAID THE CAR CHECKED OUT BESIDES THE TIMI THE APPT WAS FOR A OIL CHANGE,I WAITED IN THERE WAITING AREA FOR MY CAR.THEY WERE FINALLY DONE AT 2:30.THEY SAID THE CAR CHECKED OUT BESIDES THE TIMING BELT NEEDED REPLACED IN ANOTHER 10,000 MILES.THEY SAID THEY DID A FULL INSPECTION ON THE CAR.WHEN THE SERVICE MANAGER PULLED MY CAR OUT I NOTICED THERE WAS A BRAKE LIGHT THAT WASNT WORKING AND A HEADLIGHT NOT WORKING EITHER,MY PASSAT HAS DAYTIME RUNNING LIGHTS.THE SERVICE MANAGER DIDNT THINK IT WAS BIG DEAL.THEY WERE SUPPOSED TO CHECK OUT EVERYTHING ON THERE CHECK OUT SHEET WHICH WASNT DONE.THEN I GET IN THE CAR AND MY COOLANT LIGHT IS ON,WHICH THERE WAS NO PROBLEMS WITH MY CAR BEFORE ENTERING FRED VINCENT VW..THEY SAID MY TIRES WERE 7/32 TREAD AND THE REAR TIRES ARE AT 3/32..THEY NEVER CHECKED MY AIR FILTER OR GREASED THE DOORS OR ANYTHING THAT COMES WITH A $69.00 OIL CHANGE SERVICE..I TALKED WITH THE OWNER AND HE THINKS ITS NO BIG DEAL..HE SAID HE IS SORRY. WHAT HE SHOULD HAVE SAID WAS CAN I REPLACE YOUR BURNT OUT BULBS AND REPLACE YOUR HEADLIGHT AND MAKE SURE YOUR CAR WAS PROPERLY SERVICED. BUT HE DOSENT SEEM TO NEED REPEAT OR NEW BUSSINESS..I WOULDNT RECOMEND ANYONE TO BUY OR SERVICE THERE VEHICLE AT FRED VINCENT VW. More

I brought my car in after the engine, oil and brake lights came on simultaneously. They advised me to add oil and bring the car in immediately. I was told the car needed a new oil pump and I asked if a lights came on simultaneously. They advised me to add oil and bring the car in immediately. I was told the car needed a new oil pump and I asked if anything else was wrong with the car. The service agent responded, "not that I see." The car was "repaired" and the same lights came on after I drove the car three miles away from the dealership. I added oil and returned the car. They said there was notning wrong when they drove the car. They cleanded the oil pan and everything was fine. I picked up the car and two days later, after driving eight miles (total) the lights came on again and smoke came out of the hood. I had the car towed back and was told I needed a new anti-lock brake sensor and that there was a "tiny" oil leak. The service agent said the car could drive fine without the Antil-lock brake sensor if I wanted to delay the repair. I asked why I wasn't told about the leak and the anti=lock brake sensor when I first brought the car in, especially since the oil, engine, and ABS lights were on. The service-representative said they didn't place the car on the computer until the third visit. "It had to be the oil pump if the oil light was on." I declined further service and immediately drove the car to another repair shop that was highly recommended to me. The receptionist smelled burining oil as soon as I pulled the car into the garage. The car required more than three thousand dollars in repairs. It now drives like new. The second repair shop said the car had a lot of heat damage which caused numerous leaks - not one. The damage to the car could have resulted in an explosion, or a crash. This was the correct diagnosis; I had recently relocated from a hot southern city. After this experience, I still have my Volkswagen, but decided to purchase a Toyota instead of a Volkswagen for our second family vehicle. Fred Vincent did not make me feel safe enough to consider purchasing a second Volkswagen, even though they are wonderful vehicles. More

Sounds like some one has tried to tarnish a shining star! My Family has been doing business with Fred-Vincent VW Mazda for over 20 years and that's exactly why we go there! No one has ever tried to pressure My Family has been doing business with Fred-Vincent VW Mazda for over 20 years and that's exactly why we go there! No one has ever tried to pressure us into anything from the sale all the way through ownership and trade in. Fred-Vincent is a quality name and thet's what they have shown me, my family and my friends. More

I got a call from Tanya and she mentioned I have a 800 dollar brake replacement, even got a disclaimer saying I don't want to fix that and I acknowledge its risky. The dealership said there is absoltely n dollar brake replacement, even got a disclaimer saying I don't want to fix that and I acknowledge its risky. The dealership said there is absoltely nothing left in rear and 10% left in Front. I took my vehicle a repair shop that my friend works for and they looked at it and said I have 50% brake left in rear and 80% left in Front. When I went for a warranty issue later that week I saw Tanya do the same with another customer on phone. The dealer is a big cheat and rips you off if you aren't careful. Be cautious dealing with them. More