Ken Ganley Volkswagen Willoughby Hillls

They were very knowledgeable and they took the time to listen to our needs and concerns they also made us feel comfortable with the decisions to buy our new suv and the atmosphere was very positive and pl listen to our needs and concerns they also made us feel comfortable with the decisions to buy our new suv and the atmosphere was very positive and pleasant witch made this a great day and we will recommend them to everyone More

Ronald at Ganley was extremely helpful. He knows VW products backwards and forwards and is a great advocate for their brand. He knows VW products backwards and forwards and is a great advocate for their brand. More

They were very polite and made everything very easy I will be I'll repeat customer will be I'll repeat customer More

Top notch friendly sales team ! Car was pulled up and ready for me upon arrival! Brian and the team where extraordinary! Car was pulled up and ready for me upon arrival! Brian and the team where extraordinary! More

As always excellence in service, availability and customer service. The KG Volkswagen team represent very well! I thought I needed a new battery, but as it was explained "very clearly" to me what was customer service. The KG Volkswagen team represent very well! I thought I needed a new battery, but as it was explained "very clearly" to me what was happening with my battery. I'm retired and don't drive as much anymore. And considering the fact I bought the car in 2018 and never had changed it; I bought a new battery. Excellent price also! More

Bought a car from this location a year or two ago and it suffered from engine failure not long later. I tried to surrender the car because they said my warranty wouldn't cover the engine problems but they d suffered from engine failure not long later. I tried to surrender the car because they said my warranty wouldn't cover the engine problems but they didn't take my name off and a year or two later they are threatening to tow a car that shouldn't even be under my name and take me to court if I don't pay the fees. DO NOT purchase a car from this location whatsoever they will scam you! More

Great Day WonferfulShould l buy lease car.l want to pay Great Day Wonferful Should l buy lease car. l want to pay $ 2,000 downpayment the low my monthly payment for used car. Next Year 2022, ok! Great Day Wonferful Should l buy lease car. l want to pay $ 2,000 downpayment the low my monthly payment for used car. Next Year 2022, ok! More

Took my 2016 touraeg for 60000 service all was done on schedule and job well done. Used to go to other VW dealer in mentor and price here was 30 percent less. I will continue to visit east side VW. Thank schedule and job well done. Used to go to other VW dealer in mentor and price here was 30 percent less. I will continue to visit east side VW. Thank you. More

Bought New 2019 Beetle - Delivered With Snots on Windshield Bought brand new 2019 beetle convertible and had it shipped to me. Car windshield had snots from a sneeze on the inside of the windshield. Also, on th Bought brand new 2019 beetle convertible and had it shipped to me. Car windshield had snots from a sneeze on the inside of the windshield. Also, on the side of the passenger seat was a wide and muddy sneaker footprint streak all the way down. Carpets dirty. White specks of paper on the carpets front and back. Outside was also never detailed. Rims filthy with black brake dust. Salesman acknowledged car was not detailed. Left message with office to have general manager call me - no callback to prior buyer reviews right on target. I should also tell you the paperwork was messed up by the F&I guy who left off the down payment and made several other mistakes. Oh yes, he was very condescending to me once I told him I did not want to buy additional services. More

Be careful about APRs and financing additional services Please take note; The staff are very friendly. Their job is to sale vehicles and profit. 1. If you are approved for financing with a third party Please take note; The staff are very friendly. Their job is to sale vehicles and profit. 1. If you are approved for financing with a third party, use them. Do not let them convince you to go through their banks they have a relationship with. They are all benefitting from one another. 2. Make sure your APR isn’t higher than what your third party creditor approved 3. Read all paperwork BEFORE signing it. 4. Look out for paperwork that titled conditional delivery. Read it in detail and ask for clarification 5. DO NOT finance service plans or gap insurance. Do the math. You are better off saving the additional amount than financing it. You WILL pay more if you finance a service plan, gap insurance etc. My auto insurance only charge $29 for gap coverage. The finance director tried to offer it at $15/month plus the APR. The more plans you add to your monthly payment the better it looks for the bank they send your paperwork to. You end up financing more with the bank than if you keep your payment at the normal monthly payment. More