Ken Ganley Volkswagen Bedford - Service Center

Excellent service Joe Walker is first class!...we have leased 4 vehicles from Joe and every lease has been a great experience, thank you Joe for all that you do!! Joe Walker is first class!...we have leased 4 vehicles from Joe and every lease has been a great experience, thank you Joe for all that you do!! More

In minutes I knew where I stood Just love to see Joe when I go in for service. He always knows when I am there and is always ready to help even when he is in the middle of deep thin Just love to see Joe when I go in for service. He always knows when I am there and is always ready to help even when he is in the middle of deep thinking. He took the time to check my car and when I asked for an estimate he had everything prepared to where I was able to clearly understand everything. Always has a great attitude with me. Thank you . More

No help from service department I bought the car little over year ago from this dealership that came off the lease. This weekend for the first time, I was going to take my tires off I bought the car little over year ago from this dealership that came off the lease. This weekend for the first time, I was going to take my tires off so I can inspect my breaks and clean the wheels. I have realized the I need a special lug lock to take the wheels off but after searching for it it was not in the trunk where the spare and the changing kits is located. I contacted the dealership and they said that they can't help me because I called in after a year. They said if it was within the first year they could help me now it's too late unless I pay them for the service to take the lugs off. The lug lock should have been there in the first place !- I said. The guy insisted that the car goes through inspection before it is sold again...ok fine...so basically says that I somehow lost the lock, and if I was to get a flat tire and I could not change it. that's totally on me unless I call for the TOW TRUCK ! All I wanted is to have the lock in my car that was't there in the first place, he said "...at some point I just have to say NO unless you pay for it or new lugs" I got two cars from these people and won't come back there anymore. Thank you. More

Came in for service & left with a brand new Passat! This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and hones This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and honest! I wold recommend him to anyone! More

I schedule an appointment online for an oil change and to have them repair a faulty oxygen sensor. I go in, takes about 2 hours, no big deal. I pay, drive away - not even out of the parking lot. CEL. I go b have them repair a faulty oxygen sensor. I go in, takes about 2 hours, no big deal. I pay, drive away - not even out of the parking lot. CEL. I go back to service, am told "it's the ECM we have to order it" okay, well it is a GTI, so whatever. I was told the part would be in on tuesday. Tuesday I call - no part and they still have my GTI. My problem is the lack of communication. I have never had this many problems, it's not just this small problem, but Every experience I have had with Ganley has been terrible. Beware. More

This was one of my best experiences in a car dealership in all the years of owning and getting my car serviced. This service department we way out of their way to make sure I was taken care of. I didn't ha in all the years of owning and getting my car serviced. This service department we way out of their way to make sure I was taken care of. I didn't have an appointment and they treated like I did. They smiled when I came in and even gave me a courtesy shuttle to and from my work. I really felt like they cared about everyone they came in contact with and I never felt rushed. They took the time to answer all of my questions every step of the way. First rate operation!!! More

Do not come here for service. Their customer service is horrible. The want to talk themselves out of fixing 'certified pre owned' problems like it's their job. I came here with my last Passat VW with a s horrible. The want to talk themselves out of fixing 'certified pre owned' problems like it's their job. I came here with my last Passat VW with a stuck lug nut. Tech came out to help me and stripped the nut. Got up, looked my way and told me that I was going to have to now get it drilled out. Then he said, looks like you're going to need new wipers also. You cant make this stuff. Bought a new VW Rabbit that leaked oil. Brought it back 5 times, each time they returned it, it leaked oil again by the time I got home. Filed a Lemon Law claim and then got out of the car for my current Passat. Different car, different set of problems, the list to long but some of the issues: electronic fire, transmission, radio, suspension etc. Endless! I want to love this car, but I simply cannot. The quality sucks and the service and help is worse. Just a shame. SAY NO TO GANLEY VW OF BEDFORD AT ALL COSTS. Ask around, you will hear the same!! More

Lets start with the service department failing to complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a broken exhaust clamp. The most annoying issue to date has been installing a replacement engine spash pan that wasnt installed correctly on a previous visit. This came off on the highway at 70 mph. After a day and a half I get the car back. Cars all done right? check... Bill paid? check...driving home notice the bag of parts I salvaged from the engine spash pan coming off still sitting in the center console. How nice thet didn't charge me for the new hardware... Yes that actually went through my mind for a second. I pulled into a gas stationed and hoped not to find what I was now thinking. You guessed it, no pan under the engine. Looking in the trunk the pan was still in its wrapper. So I make a call and get all sorts of excuses. I sit and ponder this as I look over the receipt I was given. Where is the rest of the detailed service work. Another call and more excuses as to why this wasn't completed. they take the car back keep it almost all day. get it back again with promises and excuses. Still not fixed! found pieces hanging loose under the car because it was incorrectly installed. The service manager was no help. All his spin does nothing to ensure the car gets fixed. Do I dare let them try again? I am forced to doubt any work this dealership has done to the car over the last two years they have serviced it. More