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Ken Ganley Volkswagen Bedford - Service Center

Bedford, OH

4.3
361 Reviews

361 Reviews of Ken Ganley Volkswagen Bedford - Service Center

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September 20, 2015

Excellent service Joe Walker is first class!...we have leased 4 vehicles from Joe and every lease has been a great experience, thank you Joe for all that you do!! More

by marv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 09, 2015

In minutes I knew where I stood Just love to see Joe when I go in for service. He always knows when I am there and is always ready to help even when he is in the middle of deep thin More

by Julie
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 15, 2014

No help from service department I bought the car little over year ago from this dealership that came off the lease. This weekend for the first time, I was going to take my tires off More

by frustratedcust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Major Harrison
March 17, 2014

After buying two Volkswagens from Ganley, they tried to gouge me for $645 to replace ONE door speaker in my five year old Passat. (Note: speaker price was full MSRP $383 - so no other VW dealer could poss More

by dpvwia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike (Service)
Mar 17, 2014 -

Ken Ganley Volkswagen Bedford responded

We contacted the customer to resolve this concern. We even price shopped this part and found we were lower than 3 out of 4 dealerships. The customer responded by asking for the speaker to be replaced for free which was not a reasonable request. He also wanted a free loaner. The loaner would not be an issue and assisting on the speaker cost would be ok.

Mar 18, 2014 -

Ken Ganley Volkswagen Bedford responded

We are sorry you did not have a pleasant experience. We strive for customer satisfaction each and every time.

July 05, 2013

Came in for service & left with a brand new Passat! This is the second car I've purchased from Joe Walker and both times it was a great experience (as far as buying a car goes). He's friendly and hones More

by RMangol
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Walker
January 23, 2013

About threee weeks after i received an oil change for my gti i got a call from the service department explaining that my part had come in and if i would like to schedule an appointment. I asked what the par More

by Ericgeorge88
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
john in service. service manager
Jan 24, 2013 -

Ken Ganley Volkswagen Bedford responded

Our Service Manager,Pete Specagna would like the customer to call him at 1-440-439-3444 so we can help.

February 16, 2012

I schedule an appointment online for an oil change and to have them repair a faulty oxygen sensor. I go in, takes about 2 hours, no big deal. I pay, drive away - not even out of the parking lot. CEL. I go b More

by Carl2008GTI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary - Service Guy
August 10, 2011

This was one of my best experiences in a car dealership in all the years of owning and getting my car serviced. This service department we way out of their way to make sure I was taken care of. I didn't ha More

by paulshaffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writers (forgot his first name)
September 30, 2010

Do not come here for service. Their customer service is horrible. The want to talk themselves out of fixing 'certified pre owned' problems like it's their job. I came here with my last Passat VW with a s More

by rutsski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary the Service guy
September 16, 2009

Lets start with the service department failing to complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a More

by rpietro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter S. Service manager
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