Ken Ganley Volkswagen Bedford

I turned in my lease on my black 2007 Jetta in early November and leased a new red 2010 Jetta from Ganley. Having had a great first experience with this dealership gave me confidence that my second e November and leased a new red 2010 Jetta from Ganley. Having had a great first experience with this dealership gave me confidence that my second experience would be wonderful as well. Their new facility in Bedford is beautiful and makes the car buying experience a breeze. My parents were with me and like the general feel and comfort of the place. JC made the process fly buy as he patiently answered all of my questions - listened to me go on and on about the research I had done and the items I would like on the car. All in all - it took a little less than two hours - no high pressure, JC didn't have to speak with the Sales Manager (at least I didn't see it) and we all got a couple of laughs out of it. Would highly recommend the dealership - Michael Friedman is a nice guy who takes individual concerns seriously. As a female who admittingly does not know a lot about cars and does not enjoy spending time in dealerships or body shops - I go back to Ganley time and time again - because I know my voice will be heard. Something to seriously consider when going into a long-term relationship such as a lease! More

Lets start with the service department failing to complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a broken exhaust clamp. The most annoying issue to date has been installing a replacement engine spash pan that wasnt installed correctly on a previous visit. This came off on the highway at 70 mph. After a day and a half I get the car back. Cars all done right? check... Bill paid? check...driving home notice the bag of parts I salvaged from the engine spash pan coming off still sitting in the center console. How nice thet didn't charge me for the new hardware... Yes that actually went through my mind for a second. I pulled into a gas stationed and hoped not to find what I was now thinking. You guessed it, no pan under the engine. Looking in the trunk the pan was still in its wrapper. So I make a call and get all sorts of excuses. I sit and ponder this as I look over the receipt I was given. Where is the rest of the detailed service work. Another call and more excuses as to why this wasn't completed. they take the car back keep it almost all day. get it back again with promises and excuses. Still not fixed! found pieces hanging loose under the car because it was incorrectly installed. The service manager was no help. All his spin does nothing to ensure the car gets fixed. Do I dare let them try again? I am forced to doubt any work this dealership has done to the car over the last two years they have serviced it. More

Straight up front pricing. If you want to buy a car easy and straight foward than go see the sales team at Ganley VW of bedford. They made my trip in well worth the trip. I called on the phone and the pri and straight foward than go see the sales team at Ganley VW of bedford. They made my trip in well worth the trip. I called on the phone and the price they gave me on the phone was the price that I got no BS. More

Car broke down in cleveland.Had it towed to dealer.They said it was the fuel pump,covered under warranty.I picked the car up,they said they replaced the fuel filter,which I would have to pay for.I drove ab said it was the fuel pump,covered under warranty.I picked the car up,they said they replaced the fuel filter,which I would have to pay for.I drove about 10 miles ,check engine light came on again.i called dealersip ,they told me there was nothing they could do until monday.even though there servive department was still open.So i had to call my dealership back home in pittsburgh and ask if it would make it home.My dealership fixed the problem and indecated fuel filter had nothig to do with the problem.I have called numerous times to get this charge for a fuel filter taken off my credit card.I have got nothing but the run around from this company.This company does not car about the customer or the quality of service More