Ken Ganley Volkswagen Bedford

I schedule an appointment online for an oil change and to have them repair a faulty oxygen sensor. I go in, takes about 2 hours, no big deal. I pay, drive away - not even out of the parking lot. CEL. I go b have them repair a faulty oxygen sensor. I go in, takes about 2 hours, no big deal. I pay, drive away - not even out of the parking lot. CEL. I go back to service, am told "it's the ECM we have to order it" okay, well it is a GTI, so whatever. I was told the part would be in on tuesday. Tuesday I call - no part and they still have my GTI. My problem is the lack of communication. I have never had this many problems, it's not just this small problem, but Every experience I have had with Ganley has been terrible. Beware. More

Not only is the dealership as a whole classy and upfront in selling volume with really responsive and helpful service at the best prices, but their salesman Major Harrison went far out of his way not only t in selling volume with really responsive and helpful service at the best prices, but their salesman Major Harrison went far out of his way not only to help my wife find the right car for her with the right accessories, including a hitch and bicycle rack in the deal, but after it all was completed, a month later, was ready and proactive to help me get adequate storage materials at his own expense for preserving and using a second set of tires on their own wheels. That happened because the car was purchased in Cleveland, OH, in December, and my wife wanted the extra benefits of a set of snow tires for the problematic Cleveland, OH winter. They put the snow tires on the original wheels at no extra charge, and sent the original tires on a new set of wheels home with her in the car for me to take care of. Immediately, there was a snowstorm, which proved the value of the snow tires. The new car, a jetta wagon diesel handled beautifully in the sudden several inches of snow on unconditioned roads (and the defroster worked astoundingly well, complete in a few seconds). But the heavy tires on wheels came home with minimal protective material, which quickly shredded, and we needed something sturdier for both storage and later transport in the car itself (to protect handler and car interior). When I contacted Mr. Harrison about this, who had never me me, he brought two sets of large, heavy-duty storage bags for the set we were to store to us at our house at the far end of Cleveland Heights within a week, a trip of 20 miles from the Bedford Ganely Volkswagen dealership. Mr. Harrison seriously wanted to sell a car, seriously wanted a completely satisfied customer, and seriously cared about his work and job. This is a rare, positive experience of a seller taking it entirely upon himself to go the extra mile. I am so impressed and grateful that I am going to this trouble here. More

Leased a car through Ganley. Brand new. Once signed, they no longer had any interest in customer satisfaction. Problems with the car in the first 1000 miles, not their problem... told me to talk to VW. Just no longer had any interest in customer satisfaction. Problems with the car in the first 1000 miles, not their problem... told me to talk to VW. Just generally unsatisfying, dealing with them it becomes immediately obvious that they care more about their bottom line than your satisfaction. This is painfully obvious when they give you a cheat sheet on how to answer the VW customer satisfaction survey. I never should have leased through them and will never do business with them again. More

This was one of my best experiences in a car dealership in all the years of owning and getting my car serviced. This service department we way out of their way to make sure I was taken care of. I didn't ha in all the years of owning and getting my car serviced. This service department we way out of their way to make sure I was taken care of. I didn't have an appointment and they treated like I did. They smiled when I came in and even gave me a courtesy shuttle to and from my work. I really felt like they cared about everyone they came in contact with and I never felt rushed. They took the time to answer all of my questions every step of the way. First rate operation!!! More

I recently traded in my 2006 Scion Tc for a 2008 VW Rabitt. The GM pretty much stole my car from me saying that he had to do a lot ok work to it...however I had just bought the car 2 months prior. Ma Rabitt. The GM pretty much stole my car from me saying that he had to do a lot ok work to it...however I had just bought the car 2 months prior. Make a long story short they gave me $9,500 for my trade in and said they couldn't list the car for more than $11,900.00. I just went to their website and saw my trade in ( checked the VIN number) listed at $17,900.00. I am disgusted that I feel for their lies and feel so ripped off! More

I knew I wanted a VW so it was just a matter of selecting the model and getting to a price that would fit my budget. I worked with Joe from start to finish and had a great experience. He went over all the fe the model and getting to a price that would fit my budget. I worked with Joe from start to finish and had a great experience. He went over all the features of the two models I was interested, allowed me plenty of time to test drive and helped me weigh the pros and cons of both vehicles. Joe was really easy to work with, helped get the car with the exact specs that I wanted within a couple of days and was willing to match the price of another local VW dealer. I've already passed his card out to my co-workers and would absolutely recommend asking for Joe when you go to Ganley in Bedford. More

On the internet, I shopped all over the state of Ohio for my wife's new Jetta SE. This dealership beat all others with price and with service! Other dealers couldn't even come close & I have three local de my wife's new Jetta SE. This dealership beat all others with price and with service! Other dealers couldn't even come close & I have three local dealers here in Central Ohio. Our pick-up experience went smoothly and fast. Will suggest all my friends ask for Joe and Frank; they were beyond wonderful! In closing, needless to say, my wife loves her new Jetta--mocha brown metallic with cornsilk interior. Very sharp. More

These guys are awesome, they have gone above and beyond to help me and make me feel welcome. The sale was one of the smoothest and not drawn out sales that I have ever had, I didn't have to sit around the to help me and make me feel welcome. The sale was one of the smoothest and not drawn out sales that I have ever had, I didn't have to sit around the dealership for 4/5 hours waiting and wondering when I was gonna leave. They showed concern of what car I should get in my price range, didn't show me the most expensive car on the lot. I take my car weekly to get washed and they do an awesome job, they don't wash the outside and send me on my way with it wet, they wash the outside and dry, clean the tires, etc, car looks brand new each time I leave the dealership. I have told many people how great they are and they are looking forward to heading up there when its time for a new car. I highly recommend them and I know I will use them for my next VW. Thanks VW for an awesome experience, look forward to my next car wash visit. More

Do not come here for service. Their customer service is horrible. The want to talk themselves out of fixing 'certified pre owned' problems like it's their job. I came here with my last Passat VW with a s horrible. The want to talk themselves out of fixing 'certified pre owned' problems like it's their job. I came here with my last Passat VW with a stuck lug nut. Tech came out to help me and stripped the nut. Got up, looked my way and told me that I was going to have to now get it drilled out. Then he said, looks like you're going to need new wipers also. You cant make this stuff. Bought a new VW Rabbit that leaked oil. Brought it back 5 times, each time they returned it, it leaked oil again by the time I got home. Filed a Lemon Law claim and then got out of the car for my current Passat. Different car, different set of problems, the list to long but some of the issues: electronic fire, transmission, radio, suspension etc. Endless! I want to love this car, but I simply cannot. The quality sucks and the service and help is worse. Just a shame. SAY NO TO GANLEY VW OF BEDFORD AT ALL COSTS. Ask around, you will hear the same!! More

First of all, I made an appointment in the middle of winter while it was heavily snowing. I drove 45min. to this place with my two kids and mother to look at a car posted on-line. The car was ready for winter while it was heavily snowing. I drove 45min. to this place with my two kids and mother to look at a car posted on-line. The car was ready for me to take for a test drive, it was running and warm, but when I entered the office I was told he was too busy to go with me on the drive so here are the keys. Remind you, I am not from this city so I have to ask for directions. I also had never driven this kind of car so I had no idea where things were or how it even handled in the snow. The dealer never went over the car with me, in fact, he never left his office except to smoke a cigarette. I did buy the car because it was what I was looking for but they did not work with me on the price and wanted to charge me an outrageous price for a warranty. It took me a couple of months before I found out that my trunk was an automatic release and close. The dealer also said he would mail me some touch up paint which I still have not recieved 5 months later. They also sent me home in the car with my kids in it, in a pretty good snow storm with any empty tank of gas and windshield wipers that did no work well, the rubber was splitting off. Overall, VERY unprofessional experience. More