Ken Ganley Toyota Pittsburgh

I called with concerns about the alignment on my 2020 Tacoma. I was surprised to receive an appointment for the next day. The alignment was found to be incorrect. Adjustments were made under warranty. Th Tacoma. I was surprised to receive an appointment for the next day. The alignment was found to be incorrect. Adjustments were made under warranty. The Tacoma is running just fine. More

My appointment was 9 am. I was not notified until 10:20 that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. A that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. At 12:00 pm I was still sitting in the waiting room. When he did come back he told me the mechanic took it out on a test drive. I did not leave the dealership until around 12:40. I was very disappointed in the service. More

Staff is friendly and always helpful . Technician did a great job on handling my issue; taking care of the maintenance needed. The dealership always has hours to accommodate my servicing needs great job on handling my issue; taking care of the maintenance needed. The dealership always has hours to accommodate my servicing needs More

I appreciate low pressure, straight forward approach to the sales transaction. Nick Marshall couldn’t have been more accommodating during our three hour decision making process, all on a very rainy day. Fa the sales transaction. Nick Marshall couldn’t have been more accommodating during our three hour decision making process, all on a very rainy day. Fair price, honest representation of vehicle, and all details thoroughly attended to. Very happy. John H. More

Steve is a complete professional and puts you at ease when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. More

The salesman Jared was excellent he took me on the test drive and knew every inch of the vehicle front to back. Ratana handled the financing with no games and zero pressure on anything. If you are looking drive and knew every inch of the vehicle front to back. Ratana handled the financing with no games and zero pressure on anything. If you are looking to buy a Toyota in Pittsburgh i recommend Ken Gantly and working with Jared and Ratana. More

Rick Cronauer was great, very responsive to my concerns and generally great to be around. I'm very happy with the experience and my new car. and generally great to be around. I'm very happy with the experience and my new car. More

Ken Ganley simply is the best dealership I have dealt with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob Killmeyer is also as honest as they come from a service department. I appreciate the team assembled here. More

Despite having contacted the General Manager and another employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more impor employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more important thing is for me to complete multiple surveys. Pretty disappointed with Toyota and this dealership. Not at all happy about putting my 4 year old in my car twice per day with an open recall that “can’t yet be fixed”. Would I choose Toyota for my next vehicle? Based on my experience, what do you think? Would you? More

I can't thank the entire staff @ Ken Granley Toyota for making our purchase a pleasant, easy experience. The mgr, himself, took my call on a Saturday afternoon. I had called after seeing an ad on Carfax. T making our purchase a pleasant, easy experience. The mgr, himself, took my call on a Saturday afternoon. I had called after seeing an ad on Carfax. The mgr even offered to "go out to the lot & physically put his hand on the hood" to assure me the car was available. The sales agent was kind & patient, giving us all the details & took us for a test drive. Within a couple hrs, we had signed all necessary paperwork, even though we weren't able to transfer funds from savings to checking until Monday. AND there was another interested party scheduled to see the car in just a couple hrs. We agreed we'd drop of the check & pick up the car Tues or Wed, allowing suffient time for banking & giving the dealership adequate time to detail the car. By Monday, the necessary financial arrangements had been made & I was anxious to get the car so I called & asked if it would be possible to pick it up that day. Sure enough, by that afternoon, not only was my car all shined up... it was sitting on the showroom floor, under the spotlights, as if it were a brand new $40,000 car. I so appreciate that we were treated the same, buying a used car from you, as if we'd purchased a new one. I've already spread the word on what a pleasant experience your staff made of car shopping. Thank you again. Sincerely, Brenda Anderson (Scott Maley) More