Ken Ganley Toyota Akron

New car Now a days, it seems all dealerships try to do everything they can to strip value from your trade-in and take you for all you've got. The sales and ma Now a days, it seems all dealerships try to do everything they can to strip value from your trade-in and take you for all you've got. The sales and management at Ganley Toyota was the only team that treated me as a customer, and not just dollar signs and numbers on a sheet. They also weren't too pushy. With sales, it seems ingenuine to me if it becomes too pushy or if everything is taken from a print out of numbers and statistics. I would say this team at ganley is probably the most honest and "for the customer" bunch I've encountered at a car dealership. More

New car sales and the internet pricing.. Excellent experience on the pricing and purchasing side of things. Buying a new Rav4 from Ganley was an easy buying experience. I simply went to ther Excellent experience on the pricing and purchasing side of things. Buying a new Rav4 from Ganley was an easy buying experience. I simply went to there website, found the Rav4 I wanted and requested a quote. Their quote was 2,000 under the prices i was quoted from 2 other Toyota dealerships that I went to in person and no one at Ganley knew who i was. Based on this I showed up at the dealership, Hannah (Internet Manager) handed me off to Matt Ruff (Sales) to look over the Rav4 and test drive it. It was exact vehicle I looked at online, I sat down with Matt and went over the numbers. I am not the easiest consumer to deal with, I had to correct and clarify some of their math, but they understood and were more than willingly to address any question I had. They honored their Internet price, we talked about rebates, financing, and 2 extra items I wanted installed on the vehicle. They were flexible and we agreed to everything. I told Matt at the time I wanted to think about it for a day and would get back to him. We did all this in less than 90 minutes which includes the test drive. Needless to say, I emailed Matt the next day, told him I would take the deal and they moved forward with all the work. My wife and I came to the dealership after work, signed some papers, looked over the car, meet with Dan so he show me how everything worked on the vehicle(Thanks Dan) and I drove the vehicle home. Again around 90 minutes. The important thing for me in this first part of the process was they were truthful about their price and had the vehicle they said they did. I have not dealt with the service department yet, my hope is that it will be as positive an experience. I will be sure to leave additional feedback when that part of the process is completed. They have to install the roof rails and mud flaps. Follow up for the service department: The Service department service was excellent as well. Michelle called me on Friday to make arrangements to finish the work on my Rav4. She even had someone drive up to my Cleveland office, drop off a loaner, and drive my car back to the dealer to complete the work. By 4:00 PM she called saying they were done and the car was ready to be picked up. I drove the dealership, dropped off the loaner, drove my car home. You can't ask for more than that. No issues, kept their word and delivered excellent customer service. I look forward to continuing to do business with Ganley and when my wife is ready to let go of her 2009 Highlander.... I will be back. More

Wonderful customer service! I recently leased the 2017 Highlander Limited. I felt safe and treated fairly. The attention to detail was great. They truly wanted me to know the c I recently leased the 2017 Highlander Limited. I felt safe and treated fairly. The attention to detail was great. They truly wanted me to know the car. I will definitely be back to Ganley for my next car. More

Great Experience. They made everything real easy. No pressure at all by the salesman. They gave me maximum value for my trade-in. Gave a nice discount on a model that does not discount much. Everyo No pressure at all by the salesman. They gave me maximum value for my trade-in. Gave a nice discount on a model that does not discount much. Everyone was real nice and made the whole process easy and enjoyable. More

Leaseing Had a very good experience.Everything was explained to me.This is my second lease and I was treated very well. Thank you Dru and Ganley Toyota. Had a very good experience.Everything was explained to me.This is my second lease and I was treated very well. Thank you Dru and Ganley Toyota. More

Ganley Toyota I have been dealing with Ganley Toyota for the last 12 years. Great people, excellent service. I feel safe and secure in my experiences over the yea I have been dealing with Ganley Toyota for the last 12 years. Great people, excellent service. I feel safe and secure in my experiences over the years. More

Friendly and reasonable Great with our buying process and willing to work a good trade in value. We didn't feel pressured nor did we feel like walking away from this dealersh Great with our buying process and willing to work a good trade in value. We didn't feel pressured nor did we feel like walking away from this dealership or staff when they absolutely are working toward your best interest. Five dealerships prior to this did nothing to work on reasonable financing or taking time to discuss all options. Pleasure to do business when We've bought 2 vehicles here and my parents purchased 3. More

Excellent deals, better service My wife and I traveled from Cleveland to Akron to purchase a used Toyota Sienna. Rick and John were very helpful over the phone and had the car ready My wife and I traveled from Cleveland to Akron to purchase a used Toyota Sienna. Rick and John were very helpful over the phone and had the car ready and awaiting our arrival. It was the only one in the area with all the options we wanted for our family. We bought the car in under an hour! The sale experience was no pressure and well organized. We really appreciated the efficiency of the process as we had to travel to the dealership. After the purchase of the vehicle, we encountered an issue with the car. The alternator was not fully charging the battery causing occasional dead batteries. This is obviously a huge problem for two working adults. We immediately contacted Rick and John. They coordinated for us to bring the car in the next day, provide a loaner vehicle, and repaired our car on the same day! We highly recommend this dealership and hope to do business with them again when we are ready for our next purchase! More

4Runner - Simple, Fast and an Outstanding Price Searched multiple states (OH, WV, PA, MI, etc), including large metropolitan areas such as Columbus, Pittsburgh, and Cleveland, looking for the best d Searched multiple states (OH, WV, PA, MI, etc), including large metropolitan areas such as Columbus, Pittsburgh, and Cleveland, looking for the best deal on a Toyota 4Runner via the internet and e-mail. Ganley Toyota of Akron, OH, gave me their best price from the beginning and it beat the competition by over $1000. As I informed the other dealers I would not be purchasing from them, many wanted to now offer a better price or match. David Lee at Ganley Toyota was easy to work with. No high pressure sales, and on the day I picked it up, I was in and out about a hour and half, and that included the signing of paperwork, and a walk through of how to use the different features of the car. Everyone was friendly, and did their best to satisfy any requests we had. It was simple and fast, and the price was outstanding! More

My First time Buying from a Dealership Roberto DiFrangia salesman and John Decker the manager truly gave me the best experience any one can ask for. Made sure I got exactly what I wanted an Roberto DiFrangia salesman and John Decker the manager truly gave me the best experience any one can ask for. Made sure I got exactly what I wanted and some. I live 1 hr away so didnt want to come in but after talking to these guys they really showed me they are not just car dealers. Very Impressed I will be buying all my cars from GANLEY More