Ken Ganley Toyota Akron

Reliably terrible The staff , with the exception of one guy who works the service desk, is rude, condescending and unprofessional. I am amazed they are still in busine The staff , with the exception of one guy who works the service desk, is rude, condescending and unprofessional. I am amazed they are still in business. I have been told things like; ' We have too many customers to provide the type of service Don Sitts does' (&@"?), '. Toyota declined to fix the rip in your upholstery because it was caused from you putting a car seat on it (. I guess I should have strapped my granddaughter to the roof?) ... I could go on and on. Today was my fourth appointment for the same issue. I currently have spent 8 hours there on this problem alone! At what point do I get considered an employee and start receiving a pay check? They do not care in the least about their customers! Stay away from this place! I wish I had. I am attempting to respond to Ganley's response to my review. Their inference that I am impossible to please did not escape my attention. While reading this I saw a previous review I gave Fred Martin....Lo and behold 5 Star! My Review of Fred Martin Superstore janet.combs.315 2/13/2015 Reason For Visit Sales (New) "Detailing" I brought my 2014 Camry in to be detailed. I have been hauling my son's Siberian Husky around and there was so much fur in my car I was coughing up hair xxxxx. I had resigned myself to it being my 'dog' car. Fred Martin did such a beautiful job I think it looks better than the day I bought it! When I dropped it off they offered me a ride (didn't need it). They were friendly, professional, truly kind and the facility is gorgeous. They were also $40 cheaper than their closest competitor. Don't go anywhere else, trust me! I will get my next car from them. Customer Service Quality of Work Friendliness Pricing Overall Experience I Recommend This Dealer: Yes Employees dealt with Josh Maybe it isn't about me. Lol. Your reply sounded arrogant and dismissive. Thank you for verifying the facts in my review. More

Fast and friendly. Everyone was willing to work with me to get the best deal I can. It was fast and friendly service. All the details were explained and I had all my que Everyone was willing to work with me to get the best deal I can. It was fast and friendly service. All the details were explained and I had all my questions answered quickly. More

Great Experience! Worked with Roberto on the purchase of a 2015 Highlander, but before paperwork was signed I unfortunately changed my mind. Roberto was so gracious an Worked with Roberto on the purchase of a 2015 Highlander, but before paperwork was signed I unfortunately changed my mind. Roberto was so gracious and understanding and still willing to help find the right car for me. He was so great I ended up buying a different Highlander through him instead! Would definitely recommend both Roberto and Ganley Toyota for anyone looking for a no pressure, pleasant car buying experience! More

It's back!! I purchased a 2011 VW Tiguan in June 2016. The second day, the check engine light came on. I had to have three temp tags until the issue was fixed. I purchased a 2011 VW Tiguan in June 2016. The second day, the check engine light came on. I had to have three temp tags until the issue was fixed. But it really wasn't fixed. Upon picking up my car, I noticed that down the side and across two doors (driver/passenger) there was a scrape that may have been made by a Lincoln SUV. When I questioned them about it, one of the people said "that wasn't there before" and the other stated that he had no idea how it got there. Getting back to the engine light, after the test by the county, the light came back on shortly thereafter. A rancid smell of burning oil emanates from the engine compartment after driving 8 to 10 miles. As well, I only get 8 to 10 miles per gallon (quite possibly less) and the engine light is still on. When using the MPG feature, it randomly shoots from number to number. I have been told by both a non-Ganley VW dealership and a Ganley-owned dealership that the problem was sludge. What will it take to fix my car? More

Robert rocks! My sister needed a reliable vehicle at a reasonable price. With Roberto and John's help, she got it. Thank you, gentlemen. Jean (Carol's sister) My sister needed a reliable vehicle at a reasonable price. With Roberto and John's help, she got it. Thank you, gentlemen. Jean (Carol's sister) More

Quick and easy Great service, friendly, helpful staff. We have Been coming to ganley for a long time. Never had a bad experience. Keep up the good work! Great service, friendly, helpful staff. We have Been coming to ganley for a long time. Never had a bad experience. Keep up the good work! More

Wonderful Stopped in to look at a RAV4 was greeted immediately by salesperson Jim Steffen. He took me for a test drive and I drove out of the dealership with a Stopped in to look at a RAV4 was greeted immediately by salesperson Jim Steffen. He took me for a test drive and I drove out of the dealership with a new lease that same day. I was instructed on all the cars features and was told to call if I had any questions. Great experience. Glad I stopped in. More

very good have been dealing with since 2012 very happy with there service and sale people very help full will go back again will tell other people how are deali have been dealing with since 2012 very happy with there service and sale people very help full will go back again will tell other people how are dealings were More

Grateful to Ganley John Michael Decker could not have been more prompt, personable and professional throughout the entire experience. Our daughter was in desperate need John Michael Decker could not have been more prompt, personable and professional throughout the entire experience. Our daughter was in desperate need of a car after an accident and not only did he find her a car that suited her needs, he found her one that exceeded her expectations at a more than reasonable price. With Nate Beaver's equally professional assistance, the entire purchasing process was expedited quickly and stress-free. What more could you ask of a dealership and its staff? I am extremely satisfied with the service we received and we are both so grateful to John and Nate. More

Amazing experience from the moment I walked in! I was so impressed with the friendly and professional staff! I have dealt with other dealerships and this experience by far was the easiest and least I was so impressed with the friendly and professional staff! I have dealt with other dealerships and this experience by far was the easiest and least pressured I have ever felt! They had everything ready to sign, explained everything well and my car looked immaculate when I got in it! The Sales Manager, Patrick, was so pleasant and willing to help get us the best price possible. Allie was so nice and efficient with all of the paperwork. Lucas explained all the details of the car - I am not a techie so it was nice to know what everything does! I will definitely be referring my friends and family to this dealership in the future! Thank you so much!! More