Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Toyota Akron
Akron, OH
630 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 630 reviews
February 28, 2018
Great dealership to work it Thomas is very knowledgeable about the Toyota products. He made sure all my questions were answered. He also worked very diligently to make a deal. I Thomas is very knowledgeable about the Toyota products. He made sure all my questions were answered. He also worked very diligently to make a deal. I would recommend him as a honest salesman to work with. The rest of the team was very friendly and helpful as well. They are focused on making a great experience for the customer. More
by Dan
Employees Worked With
Thomas Bartrum
February 19, 2018
Never Again After having bought our Avalon and our 4Runner at Ganley years ago, our daughter decided to buy her first car here. The used car salesman was nothing After having bought our Avalon and our 4Runner at Ganley years ago, our daughter decided to buy her first car here. The used car salesman was nothing like the salespeople we had dealt with before. He was the type who is stereotyped in bad tv shows. Be that as it may, the Toyota RAV4 that my daughter was purchasing had a lag in the steering, which they said they would repair. Upon returning to inspect the car, prior to purchase, we discovered that when they removed the steering column cover for repair, it had cracked. Instead of owning up to it, the steering column cover was being held on with black electrician's tape. That should've been our first warning sign. Especially when, after bringing this to the salesman's attention, he asked, "And...you're going to let that keep you from buying this car?" To his credit, he also repaired a broken tail light, but his remark, along with the taped column, was enough that we involved the general manager. He ordered a new column to be installed, and my daughter bought the car. Now, in the 8 months that she has owned the car, it has been a disaster. The wiper motors, both front and back died. Twice. Now, 4 days ago, every dash light came on and her car completely died. Couldn't even be jump started. We had it towed, on a flatbed, $85 dollars, back to Ganley. The service manager told her 2 of the 6 cylinders were not firing, the O2 sensors needed replaced, 2 coils are bad, needs new spark plugs, and the previously installed remote start was done incorrectly and was a mess of tangled wires and needs removed. (I will state here that the remote start was a huge selling point of the car.). He also told my daughter that she had only put 6000 miles on the car in the 8 months she has owned it, and these problems would have been building up far before her purchase. She inquired as to how this car could've passed their USED CAR INSPECTION process? (In my opinion, if a trade is good enough to be on a REPUTABLE dealer's lot, and not taken to auction, it should pass a thorough inspection.). Neither the service manager, the used sales manager, or the general manager was willing to answer that question, or offer an amicable solution, as they stated, "we already put too much into this car before you bought it." Firstly, the broken tail light and the cracked column cover were their responsibility. Secondly, with such low miles since purchasing, could they not have compromised on a repair of things that were already an issue when the car was on their sales lot? Lastly, the service department will not touch the remote start mechanism, even to remove it, since they did not install it. How is my daughter supposed to address this issue? And the higher price she paid when buying the car was due to the much touted convenience of having that remote start! Now it needs removed, through no fault of her. As it sits now, her car will need towed off Ganley Toyota's lot. Never again will we consider this dealership. **Update** The car has been towed. But not before the Service man said, "A car like this should've been auctioned. A reputable dealer wouldn't sell a car that had this many problems, even if it was 'as-is." **UPDATE 2-22-2018**. The local service center mechanic phoned to say that the ONLY ISSUE with the RAV4 was the electrical wiring. ABSOLUTELY NONE of the other items that Ganley stated needed addressed. The coils, the o2 sensors, the spark plugs, they were in perfect working order. The remote start wiring was corroded and needed removed. The local technician told my daughter that the wiring was so corroded that it appeared as though this car had been IN A FLOOD. We do not get flood waters like that here in Ohio. That being said, the estimate for repair from Ganley had been almost $2k. The actual repair was only $200. NEVER AGAIN,, Ganley. More
by Jbach1021
Employees Worked With
I don't wish to single out any particular employee
February 14, 2018
VERY GOOD I WAS TREATED VERY WELL AND GOT THE BEST DEAL EVERYONE WENT OUT OF THERE WAY TO MAKE THE BEST DEAL POSSIBLE AND HELPED ME WITH MY TRADE IN AND EXP I WAS TREATED VERY WELL AND GOT THE BEST DEAL EVERYONE WENT OUT OF THERE WAY TO MAKE THE BEST DEAL POSSIBLE AND HELPED ME WITH MY TRADE IN AND EXPLAINED EVERY THING TO ME.ABOUT MY NEW CAR. More
by nipmuc157
Employees Worked With
Jeremy Trifero
February 11, 2018
Very easy. Wrapped up deal in about an hour. My husband and I dealt with Marco . He made the process fast and easy. We would highly recommend him. We will return there in the future. My husband and I dealt with Marco . He made the process fast and easy. We would highly recommend him. We will return there in the future. More
by ButlerBob&Sue
Employees Worked With
Marco DiNunzio
February 05, 2018
Rip-off Artist Bait and Switch! I visited Ganley Toyota on February 3, 2018 in order to take a look at a 2017 Toyota Prius Prime currently on display in the showroom. The Ganley Toyo I visited Ganley Toyota on February 3, 2018 in order to take a look at a 2017 Toyota Prius Prime currently on display in the showroom. The Ganley Toyota website advertises this car at MSRP, roughly $35,000. I called a salesman and arranged to meet him so I could learn more about the car. Once I arrived at Ganley, I noticed that a $3,000 MARKUP was added to the price, making it over $38,000. For comparison, that's a higher price than a Camry XSE. I was fully prepared to buy the Prime but not after being misled by the website and salesman (Davon). I walked out. I've owned 3 Priuses, and would like to own a Prius Prime. Later in the afternoon, someone (not Davon) called me. He told me that the Primes are "rare" and in "high-demand." Well. They are "rare" only because Toyota is limiting these cars to the coasts. But I've seen them at Motocars Toyota in Cleveland and at Don Joseph Toyota in Kent. By the way, those dealerships didn't add any markup! Then this person asked if I'd be expect to pay "list price" for a 1969 GTO. Seriously! Then he asked me if he could "get the price down" to MSRP, if I'd be willing to buy the Prius Prime. Here's a clue, Ganley! If you hadn't added a huge markup to this car, I just may have purchased it. But not now. I hope the car remains unsold for months. I'll never buy a car from this shady dealership. Never. More
by Disgruntled Customer
Employees Worked With
Davon Sumser
January 30, 2018
EXCEPTIONAL This was clearly my best experience ever purchasing a vehicle. I had been looking for a new or used Jeep Wrangle 2 door to tow behind my motorhome f This was clearly my best experience ever purchasing a vehicle. I had been looking for a new or used Jeep Wrangle 2 door to tow behind my motorhome for 6 weeks. I happened to drive by and saw a used one on the lot and later stopped in and was fortunate enough to meet Jeff Carroll and have him as my Sales Consultant. Everything about working with Jeff was extraordinary. He is friendly, knowledgeable and thorough as was everyone I dealt with, Everthing was handled in a professional manner. I felt no pressure and felt he treated me like I was the customer. I had some unique requirements and Jeff was truely interested in helping me meet those requirements. Additionally, working with Denise Shanafelt for the paperwork was also an exceptional experience. Even detail was attended to including Carfax and financing. I got the exact vehicle I was looking for at a great price and had a wonderful experience to go along with it. And, actually this was my second exceptional experience. As I had service on my Mercedes prior to purchasing the Jeep that service influenced me to consider the Jeep purchase. Thanks to everybody. I highly reccommend Ganley! More
by Bill S
Employees Worked With
Anna Kosuth in MB Service, Dave Bowman, Jeff Carroll
January 30, 2018
2018 Camry Outstanding sales experience! My sales person, Jim and finance Allie were wonderful. Jim was very knowledgeable and fun to work with. Allie was pleasa Outstanding sales experience! My sales person, Jim and finance Allie were wonderful. Jim was very knowledgeable and fun to work with. Allie was pleasant and explained all financing, taking away my stress. The most impressive was the car delivery. Never in my many years have I experienced what I did with my Camry. Jim went over the outside, inside, all buttons and the radio system with all its features. I feel like I have Watson in my Camry. I will definitely be back and refer everybody to Ganley Toyota and Jim Steffen. More
by amryXSE
Employees Worked With
Allison Pritt, Daniel Urban, James Steffen
January 24, 2018
Competitive no nonsense car purchase Sales people were very knowledgeable and responsive. Trade-in value fair. Pricing very competitive. Organization is cleanly and efficiently run. Much Sales people were very knowledgeable and responsive. Trade-in value fair. Pricing very competitive. Organization is cleanly and efficiently run. Much better experience than discussions with several other area dealers. More
by Happy Buyer
Employees Worked With
Jason Bernstein, Thomas Bartrum, Amber Martin
January 09, 2018
Used Car Purchase Jeff Carroll is a sales consultant like I have never experienced before. Most car salesmen get a bad rap and rightfully so, but Jeff is a different br Jeff Carroll is a sales consultant like I have never experienced before. Most car salesmen get a bad rap and rightfully so, but Jeff is a different breed. Jeff followed up with me on my initial request, wanted to understand my needs and wants, and worked with myself and my wife to put us in the exact vehicle we were looking for. Jeff was able to negotiate price to our liking and also worked in brand news all season mats into our deal. With living in Northeast Ohio, that is a pretty big deal to have! Thank you once again Jeff, my wife and I are over the moon about the Highlander! More
by mnowesnick
Employees Worked With
Jeff Carroll
January 04, 2018
Smooth Experience I couldn't have asked for a better car buying experience. My sales rep Jim Steffen was kind, courteous, and very easy to talk to during the process wh I couldn't have asked for a better car buying experience. My sales rep Jim Steffen was kind, courteous, and very easy to talk to during the process which made my decision that much easier. Normally a trip to buy a car becomes an all day event which really brings stress and anxiety. Jim and Ganley Toyota provided me with an exceptional experience that exceeded all my expectations. I was in and out before kickoff to the Browns game which made my day! I want to thank Jim and Ganley for making my experience memorable. I really like my purchase and look forward to referring my friends and family to Ganley in the future! Josue Mercedes More
by mercedji
Employees Worked With
James Steffen
