Ken Ganley Toyota Akron

I will never use Toyota in the future Brian Elmore is the amongst the worst, not only did he spill something in my car and barely cleaned it up, the xxxxxxx actuallylooked me straight in t Brian Elmore is the amongst the worst, not only did he spill something in my car and barely cleaned it up, the xxxxxxx actuallylooked me straight in the face and lied to me about doing my credit check, he said they're going to do a soft inquiry, which in his words "is only I quick peak, It won't affect my credit score at all" lol, Brian elmore says, which of course it did.. my credit score droped down 6 points. so if you're looking to get lied to have your car messed up, by all means ask for Brian Elmore at Ganley Toyota More

Great People to deal with Our first experience with Ganley of Akron was remarkable! The staff was friendly, knowledgeable, and most helpful. Manager Brian Mahler (Maylor) was t Our first experience with Ganley of Akron was remarkable! The staff was friendly, knowledgeable, and most helpful. Manager Brian Mahler (Maylor) was the key to our buying our 2011 Corvette! He was so personable, and, well versed in the details of not only our car, but, all cars! Buying a car there was easy, with no pressure,, all employees were friendly, and helpful. I would definetly recommend Ganley Toyota of Akron to family, friends, and, anyone who is looking for a new or used vehicle. Best car buying experience EVER! Thanks to new employee, Jesse, and Mananger Brian Maylor, God Bless and continued success! More

Very professional for all aspects of the sale ! From the moment we arrived, until we shook hands upon delivery, we found this agency to be OUTSTANDING. Our sales person was upfront and very knowledg From the moment we arrived, until we shook hands upon delivery, we found this agency to be OUTSTANDING. Our sales person was upfront and very knowledgeable about his product. The finance individual did a great job in explaining our financial options. We did not feel any pressure whatsoever in his presentation.Even the cashier was very pleasurable by expeditiously accounting for our monetary deposit. The delivery specialist made sure we a had a good basic knowledge of operations for the auto, AND away we went. After this purchase experience, I remain confident that service will do just as well. Thanks again for the great experience !!! More

Wonderful Experience! Jesse Willig was recommended to me by mentor and I was not disappointed. If you're looking for someone kind, patient, honest, and willing to go the ex Jesse Willig was recommended to me by mentor and I was not disappointed. If you're looking for someone kind, patient, honest, and willing to go the extra mile, call Jesse. More

Classic bait and switch is their mantra. I was terribly disappointed when I dealt with Ganley Akron. I was given a GREAT you can have the car you want at a specified price. I was glad to mak I was terribly disappointed when I dealt with Ganley Akron. I was given a GREAT you can have the car you want at a specified price. I was glad to make the deal happen. Here's the switch.....as I prepare to make the deposit on the agreed upon price (I have an email as proof) I am told that, you can't have the vehicle at the price agreed upon. It is now $110 more....not overall, but per month for 60 months more. Really? I would stay away from this place and fine some where trustworthy and honest to their customers. I urge you to look elsewhere as I am. More

A very nice buying experience. We keep coming back. We have bought quite a few new Toyotas over the years. Sales and service have been great. Thomas was a pleasure. We keep coming back. We have bought quite a few new Toyotas over the years. Sales and service have been great. Thomas was a pleasure. More

Great Experience It was time for me to turn in my leased Corolla so I was looking around for the best prices to lease another Toyota. I previously leased my Corolla at It was time for me to turn in my leased Corolla so I was looking around for the best prices to lease another Toyota. I previously leased my Corolla at a different dealership but their prices were so much higher than Ganley. My parents recommended me to stop by and see Lucas who they had just leased their new 4 Runner through and spoke very highly of him. Needless to say, I took their advice and was blown away. Lucas was fantastic to work with, very helpful, and very knowledgeable about all of the vehicles I was interested in. He made the process as painless as possible and helped me get a car that I am absolutely in love with. I will definitely be a returning customer to Ganley and I will absolutely recommend both the dealership and Lucas to anyone interested in a car! More

Efficient, friendly and considerate! We called in to the dealership asking about a particular used Rav4 and got Jesse on the call. It was a pleasure working with him. He answered all of We called in to the dealership asking about a particular used Rav4 and got Jesse on the call. It was a pleasure working with him. He answered all of our questions about the purchase and went the extra effort to make the transition of "stuff" from our trade-in vehicle into the new so that we could drive away with the Rav that day. This is our second purchase from Ganley and will definitely check them out when we need another purchase. More

Was called liar and told don’t know what to tell you! I purchased a new 2018 Toyota Tundra 1794, I had Ganley put in a spray in bedliner and remote start. I paid almost $57,000 in cash after all was said I purchased a new 2018 Toyota Tundra 1794, I had Ganley put in a spray in bedliner and remote start. I paid almost $57,000 in cash after all was said and done. They had Custom Trim of America install bedliner and remote start. I paid $550 for the most basic remote start possible when I called Jim Steffens response was you said a remote start that’s what it does. I could go anywhere and get a better remote start with better features than this! Second when they put in bedliner they scratched my tailgate and covered up light that was in the truck bed. When I called to ask if they fixed my lights I was told it didn’t have lights, I showed 10 different people because I thought it was a cool feature at night when you shut off the truck. Was told by customer service and sales my truck didn’t have the feature I showed people. When Jim Steffen called me and told me my truck didn’t have that, he continually tried to talk over me and told me and I quote “I don’t know what to tell you! Great customer service after the sale!!! So now I’m writing this post I WILL FIND ANOTHER DEALER TO SERVICE MY TRUCK IF THIS IS HOW I’LL BE TREATED!!! More

Promises kept I found the van I was looking for online and went to see it. When I got there the van was not clean like it was described, Ruth Ham said she would mak I found the van I was looking for online and went to see it. When I got there the van was not clean like it was described, Ruth Ham said she would make sure everything met my expectations (which were admittedly high). I ended up buying the van that day and she oversaw the remaining items that were promised and provided a loan vehicle in the meantime. Our van was delivered on time and in great shape, better than she promised, and I got it at a fantastic price. More