Ken Ganley Subaru Wickliffe - Service Center

mixed reviews The work is good and the wait is reasonable. The service agent was condescending and was not a good listener. He missed half of my concerns and was The work is good and the wait is reasonable. The service agent was condescending and was not a good listener. He missed half of my concerns and was not aware of the reason for my visit. There was not good communication between the parts and service department. All others I've worked with at this site have been helpful and respectful. This agent is not someone I'd wish to deal with in the future. I felt like a number. I thought Subaru was supposed to be better than that. More

Not friendly-no personality Service writers are less than friendly and seem unconcerned about what's going on. I got the run around with phone calls. Not what I expected from fro Service writers are less than friendly and seem unconcerned about what's going on. I got the run around with phone calls. Not what I expected from from any type of dealership. More

Happy Crosstrek driver Quick convenient service with total explanation provided. I waited a very short time in the spotless lounge area and enjoyed one of the many coffees a Quick convenient service with total explanation provided. I waited a very short time in the spotless lounge area and enjoyed one of the many coffees available. Totally excellent experience!! More

Excellent Service and Reasonable Prices I have been using Ganley Subars East since moving the the area about 1 1/2 years ago. The take the time to explain things and have very competitive pr I have been using Ganley Subars East since moving the the area about 1 1/2 years ago. The take the time to explain things and have very competitive pricing. I will continue to use them for all of my vehicle needs. More

The service second time for the air bag safety was done The initial appointment for the air bag safety fix failed, After an hour of waiting I find out that the parts required for this fix were not availabl The initial appointment for the air bag safety fix failed, After an hour of waiting I find out that the parts required for this fix were not available. More

Super quick service! I had a small window of time when I came to get my oil changed. They got me in and out super quickly. The waiting area is beautiful and comfy! I had a small window of time when I came to get my oil changed. They got me in and out super quickly. The waiting area is beautiful and comfy! More

Great Customer Service I appreciate all the effort, patience, service and teamwork approach to fix my Subaru from the Service and Parts Department, especially Gio and Austi I appreciate all the effort, patience, service and teamwork approach to fix my Subaru from the Service and Parts Department, especially Gio and Austin. The compassion for customers and understanding of vehicle repair from Gio and Austin helped me maintain my vehicle. The knowledgeable Subaru mechanics work well with them, creating a positive environment. I felt confident all my concerns were addressed. More

great customer service The assistant service manager, Craig Hatcher, was very informative, polite. He went the extra step to make sure that certain parts were under warrant The assistant service manager, Craig Hatcher, was very informative, polite. He went the extra step to make sure that certain parts were under warranty. He explained everything in detail. More

No hassle service Recently I took my car in for an oil change tire rotation and of course free car wash. I dropped my Outback off in the morning had my friend take me t Recently I took my car in for an oil change tire rotation and of course free car wash. I dropped my Outback off in the morning had my friend take me to work. After work I picked up my Subaru it was clean and the work was done professionally and correctly. Thank you so much for this convenient option. I would definitely recommend a new Subaru for your next purchase especially at Ganley East More

Terrible Experience No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do what I asked. I WAS waiting for additionso follow-up as more woek needs to be done, but they won't see another penny. I'll be sure to tell everyone I know of their lack of professionalism. Night and day from the service I received there previously. More