Ken Ganley Subaru Wickliffe - Service Center

Past Service Excellence is now gone with the Management. BEWARE! It is July 2017. This used to be my go to Subaru Service place, they had done major work on my 2009 Outback XL Turbo: They even removed and BEWARE! It is July 2017. This used to be my go to Subaru Service place, they had done major work on my 2009 Outback XL Turbo: They even removed and replaced my engine and rebuilt my suspension. The Parts department guys are great. (If they are still there). The service department has gone to crap. I might get an oil change at Ganley , but that's it. Its a night and day difference now! UPDATE: I learned today that the Parts Manager also had enough and recently quit! After a new Ganley Service team came in, (bringing in mechanics from the Ganley Chevy dealership), to my knowledge there were only 2 decent Subaru mechanics left -- if you don't get those 2 guys working on your car forget it. (If they are still there?) Example: They replaced the same left rear wheel bearing twice in less than two years and now its bad again. They refuse to replace the bearing a third time because I drove of 12K miles this past year. They want another $350 to replace it a THIRD time. So how long should a wheel bearing last on a family Outback wagon? Is this a bearing issue (3 bearings in three years -- not including the original bearing) -- OR is this is an issue caused by over-tightening with impact wrench instead of torque wrench per specifications? I believe the later. I have had the other bearings replaced at other shops but only the wheel bearing Ganley Subaru replaced has a problem every year. There have been at least two other times I had to bring the car back to Ganley after work was done to have it redone or fixed. Once the trouble light came on several miles from the dealership, so I called them and they told me to make another appointment! I drove it straight back and one mechanic (one of the 2 good ones let) had cleaned up but was still there and HE knew exactly what the issue was and fixed it in 2 minutes. The service rep was actually angry that he looked at my car. I do NOT recommend this new Ganley service department at all -- they appear 100% profit number driven and could give two cents about the customer satisfaction or building a relationship through maintaining your vehicle properly, correctly, and cost effectively. This past 1-2 years there has been plenty of BS lip service for customer service, very little quality auto service in my personal experience. Drive past this Service Department and head to Adventure Subaru in Painesville. In my experience you will have much better luck with the mechanics and Service Manager at Adventure Subaru. I don't have to bring the repair back like Ganley and their prices are about the same or less in some cases. I believe several good people actually got the heck out of Ganley service department after the reorganization and were recruited by Adventure. A few other Subaru owners I talked to confirmed my findings. Adventure used to be crap, while Ganley was good, but it has switched back around. I truly believe that a combination of the Owners culture (profit vs. customer satisfaction), and the Service Staff that left Ganley and went to Adventure Subaru have a lot to do with this. Stay out of Ganley Subaru East Service Department. I took my bad wheel bearing problem to Adventure and they fixed it for less than Ganley and they torqued the parts to spec. More

My new 2017 subaru outback! Our new 2017 Subaru Outback is everything we could have hoped for! The sales experience was everything but what we expected. We were expecting the typ Our new 2017 Subaru Outback is everything we could have hoped for! The sales experience was everything but what we expected. We were expecting the typical pushy sales people, and the overly pushy managers. This was not the case. Brad Lunar and Mike Kaminski spent a ton of time listening to our needs. They let us overnight a vehicle a few months earlier so we had already spent quite some time with the car. A knockout sales team, a knockout facility, and a location right off the highway exit! More

Amazing It's great to go to a dealership and get treated with respect. They are very affordable,trustworthy and honest. Kept me informed the whole time. It's great to go to a dealership and get treated with respect. They are very affordable,trustworthy and honest. Kept me informed the whole time. More

Express is Express This is a great service. Had me on the road in less than 45 mins. They are very professional. I received this multi point inspection that keeps up the This is a great service. Had me on the road in less than 45 mins. They are very professional. I received this multi point inspection that keeps up the wear and tear progress on my car. I love this dealership as a whole! More

They're Back 2008 was the year of my first new car experience, this dealership couldn't have been a bigger complete mess than it was. If the car would have been ga 2008 was the year of my first new car experience, this dealership couldn't have been a bigger complete mess than it was. If the car would have been garbage it would have been the end of my relationship with the brand. Today is a different day. What this dealer has done and is going to be doing in the future is what others should strive for, all manufactures, not just Subaru. Even thru major network issues, the experience was still top notch. I only went in for service on my current Subaru and ended up with a new one! Brad was extremely nice and easy to deal with, and goes to bat for you, for the best price on both cars! If this isn't your dealer, you need to reconsider what you're doing with your life. Keep it up guys! 4th Subaru with more to come. More

How can I make your car buying experience delightful I came in to buy a lug nut for an existing car (1999 model) and ended up with a 2008 Forester and a GREAT deal! James Reinart, General Sales Manager, I came in to buy a lug nut for an existing car (1999 model) and ended up with a 2008 Forester and a GREAT deal! James Reinart, General Sales Manager, Thomas Grandia, Parts Manager and Robert Swyts were all extremely informative, helpful and all-around pleasant. I had innumerable questions over a several day period and everyone answered ALL my questions and concerns pleasantly and with a sense of humor - which I like. The professionalism was a pleasant surprise. Mr. Reinart really worked to get payments within a certain budget for me and Mr. Swyts (previous owner) answered all my questions regarding the vehicle. There were things taken care of on this car that I did not expect to be covered by Ganley. THANK YOU! I would recommend anyone purchasing a Subaru to go to Wickliffe location. If I ever have to purchase another Subaru, I would come here! More

All who work there that I encountered were friendly, courteous, and professional. The service done on my car was completed in a timely manner and, as far as I can tell, done right. I was pleased with m courteous, and professional. The service done on my car was completed in a timely manner and, as far as I can tell, done right. I was pleased with my experience there. While the cost was, in my opinion, a little high, I know that I am dealing with professional people who get the job done right. More

I brought the car in because it seemed the transmission was taking to long to switch from Reverse to Drive. They tested the car and Robert explained that the Newer CV Transmission takes a little longer to was taking to long to switch from Reverse to Drive. They tested the car and Robert explained that the Newer CV Transmission takes a little longer to engage. I just wanted it checked and they did that. More

Took vehicle in to have accessories installed that were not in at the time car was delivered. Quality and friendliness off the staff was good. Took a bit long to complete the job as I had to wait a bit a not in at the time car was delivered. Quality and friendliness off the staff was good. Took a bit long to complete the job as I had to wait a bit after I was called to come pick up car when done. More