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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
303 Reviews

303 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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October 17, 2024

I have a 2019 Subaru Outback and always have it serviced here. It operates like a brand new car. Everyone here is professional, knowledgeable and very customer oriented. When I am ready for a new one, I’ More

by im4golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

im4golf responded

Thanks again for doing a GREAT job!

Oct 18, 2024 -

Ken Ganley Subaru Wickliffe responded

Our team will be so glad to hear they've made this a great experience for you! Thank you for your continued support! - Ken Ganley Subaru Wickliffe

October 17, 2024

Oil changes and rotations are so painless with Joe leading the way. All service advisors this dealership are top notch More

by Benjamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ken Ganley Subaru Wickliffe responded

Benjamin, thank you for trusting Joe & the Ken Ganley Subaru Wickliffe team with your vehicle's maintenance needs! We're grateful for your support and look forward to seeing you next time!

October 16, 2024

Great friendly service. Very knowledgeable and always ready to answer all your concerns and questions. Thank you especially to Joe for attention to my car service. More

by Luckyfive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear about your positive experience with Joe and the team at Ken Ganley Subaru Wickliffe! Thank you for highlighting our friendly service and expertise. We look forward to assisting you again in the future!

October 16, 2024

Brandon was really friendly and kept me informed during the repair process as well as a multi point inspection More

by sean t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Beck - 5 stars
Oct 17, 2024 -

Ken Ganley Subaru Wickliffe responded

Sean, we're delighted to hear that Brandon provided you with excellent service at Ken Ganley Subaru Wickliffe. Keeping our customers informed is a top priority for us! Thanks for sharing your experience.

October 15, 2024

Excellent service, friendly employees, they made me feel welcome and reassured. Also provided transportation to and from the service center. More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Ganley Subaru Wickliffe responded

Alice, thanks so much for visiting our team here at Ken Ganley Subaru Wickliffe! We appreciate your kind feedback and hope we have the opportunity to serve you again in the future. Take care!

October 10, 2024

Service was performed very quickly. I was given a complete review of work completed and given list and pricing of future service needed. More

by Travasti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Ken Ganley Subaru Wickliffe responded

We're glad to hear that our team at Ken Ganley Subaru Wickliffe provided you with efficient service and detailed information. Thank you for choosing us!

October 05, 2024

Very professional and courteous. Kept me informed of the servicing of my car. Would go here again. More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Ken Ganley Subaru Wickliffe responded

Ted, thank you for giving our Ken Ganley Subaru Wickliffe team an opportunity to earn your business! We appreciate your kind review and look forward to serving you again in the future!

October 05, 2024

Everyone is so friendly. They are dog friendly too. Water bowl for pups. Service department always great More

by orva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie?
Oct 07, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear you enjoyed the friendly atmosphere and dog-friendly amenities at Ken Ganley Subaru Wickliffe! Our service department is always here to help, so don't hesitate to reach out if you need anything else. Thanks for sharing your experience!

September 28, 2024

ZERO STARS almost all non certified pre owned cars are junk and brought of out of state auctions with little to no repair work done to ensure all financial responsibilities fall on the owner once purchase More

by Will Thibodaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gino Palombo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Hatcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Caja
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Miocic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mihalic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anshu Mangotra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Campoletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi Will, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 27, 2024

Throughout past six years my experiences with Ganley are always excellent with Jason and Giovanni are excellent However today’s encounter with Giovanni exceeds my expectations He was very engaged to More

by elvzlvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni
Sep 27, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that Giovanni and Jason have consistently provided excellent service over the years at Ken Ganley Subaru Wickliffe. Your kind words about our team's attentiveness and dedication mean a lot to us. Thank you for your continued trust!